Public Service Credit Union (Colorado) Reviews | Glassdoor

Public Service Credit Union (Colorado) Reviews

Updated August 25, 2017
28 reviews

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2.7
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Todd Marksberry
4 Ratings

28 Employee Reviews

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  1. Helpful (1)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Systems in Denver, CO
    Former Employee - Information Systems in Denver, CO
    Doesn't Recommend

    Pros

    Good experience to take elsewhere. Multiple locations so likely the commute would be doable for most people.

    Cons

    Poor leadership. My boss is completely incompetent and has no leadership skills. His bosses are no better. Executive management does not care about their employees.

    Advice to Management

    Hire competent leaders. It will have a tremendous effect on your staff.


  2. Helpful (2)

    "Public Service Credit Union"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend

    Pros

    Co-workers are the main reason for showing up everyday!

    Cons

    Lack of communication from senior management. Promotions given to employees unfamiliar with departments being transferred to.

    Advice to Management

    Re-structure is in order.

  3. Helpful (1)

    "A Joke"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Denver, CO
    Former Employee - Member Service Representative in Denver, CO
    Doesn't Recommend

    Pros

    Good experience for employment elsewhere.

    Cons

    No one knows what is going on, the communication between management and the rest of their employees is HORRIBLE. If you ask 5 people the same question you get 5 completely different answers. Executive management does not care about the people below them all they care about is making money. If you have or want a personal life I would not suggest working for this company, they DO NOT care they will work you until you have nothing left and then fire you for not meeting sells goals.

    Advice to Management

    Be less like a bank and more like the credit union you claim to be.


  4. Helpful (2)

    "A Politically Struggling Organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Denver, CO
    Former Employee - Branch Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Public Service Credit Union (Colorado) full-time (More than 5 years)

    Pros

    Public Service employs people who believe in what they do and are large enough to offer opportunity to a select and elite few.

    Cons

    Communication is lacking, upper management micro-manages with outdated experience and interpretation, advancement is slow even with a proven track record of success.

    Advice to Management

    Let go of some control, listen to your employees on the front-line as they have wonderful and innovative ideas that could greatly improve the work environment.


  5. Helpful (3)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Fort Collins, CO
    Former Employee - Teller in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Public Service Credit Union (Colorado) part-time (More than a year)

    Pros

    Only good thing I experienced working here for two years was the people I worked with, which changed after my manager got fired. Staff changed quickly, mostly everyone quit because the new manager was extremely incompetent.

    Cons

    Incompetent managers. Upper management could care less about you, all they want is for you to refer, and you don't get anything for meeting your goals, just a "good job" email. Why should I sell for you when I get nothing for it? Every other bank offers some sort of incentive for meeting goals, but not this one. They will push you to sell so they can get paid.

    Advice to Management

    Start caring about your employees, stop pushing sales when there are no benefits to selling. I worked there for two years and had around 155 referrals, about six referrals a month so I was hitting goal on a fairly consistent basis....did I get anything for it? NO!!!!


  6. Helpful (3)

    "Run, run, run from this company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Public Service Credit Union (Colorado) (More than a year)

    Pros

    -Banker hours are nice
    -PTO, paid holidays, no Sundays
    -You may get lucky and land at a branch with great management (then again, you may not)
    -Members are amazing and have life stories they will share. They will love you and be loyal to you & PSCU.

    Cons

    -New changes have started and are planned to continue, so there is micromanaging out the wazoo.
    -There will be 'dedicated' call nights and you have NO say, even if they spring up the week before.
    -HR & Upper management are a joke. Everyone looks the other way even if they've been alerted of ethical issues by branch managers.
    -Inconsistency with "policies" and rules. They say one thing, but the next week fire someone over the opposite. Double standards and favoritism are very common.
    -Sell, sell, sell!!! Overnight this place decided to become a bank. And if you can't adjust, you can't hang. Get up to speed fast or pack your things.
    -Oh, this place may affect your health unless you work well under strenuous stress. But sorry, they won't care.

    Advice to Management

    Length of time employed with you doesn't equate to quality of the employee. Get a grip and stop turning the other way when ethical issues are prevalent in the workplace.


  7. Helpful (3)

    "Beware of Public Service Credit Union - It is NOT "Together, We're Better!!!""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Services Representative in Denver, CO
    Former Employee - Support Services Representative in Denver, CO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There are some good, smart, motivated people at PSCU, but they could have a LOT more if they offered MUCH more competitive pay and didn't have such a toxic environment that caused good people to quit after not that long.

    Cons

    The pay and the benefits are terrible. Staff are paid salaries from the 90's. Thus, the turnover rate is VERY high. But, the executive management doesn't care. They don't do anything to create a higher retention rate. It's a revolving door. Some people have been there for many years or even their entire careers, but those people should have moved on years ago.
    "Together, We're Better!" is a joke! Employees laugh about it in disgust all the time, for it has no real meaning at work; it's only words. People don't work together. Departments don't help and pitch in and help each other. I was always shocked and appalled at how the managers refused to lend a hand to each other, even when another department really needed help. They just don't care; it's every man for himself- not "Together, We're Better!"
    That's not a healthy company culture to have, and it's no way to run a company.
    The CEO and the executive management are the worst, for they just walk around headquarters, speaking only to other management, not staff. They're too important to speak to staff members, so they just rudely walk right by without saying anything. It's truly horrible. And the culture starts from the top down. There are certain management that are a nightmare to work for, for they are "bully bosses" and degrade and yell at employees. All of the management, executive management and the CEO know what goes on. But, nobody does anything about it. Thus, it continues. THAT, is wrong.
    In many ways, PSCU is a very toxic place to work.

    Advice to Management

    They need to fire the toxic executive management members, even though they know their jobs. A company needs executive management that treats its employees with respect and does not bully, yell at and disparage them in front of others- and nobody does anything about it.
    They need to pay its staff REAL salaries, not salaries from the 90's.
    Given that it's a $1billion company, they should pay more than they do for medical premiums for part-time employees, who essentially work to have health insurance, and full-time employees who add a child, children or family to their insurance. The medical premium when you add someone is way to high. It's a company of only 350 people. They can afford to absorb more of the cost of the premiums.

  8. Helpful (3)

    "Worst financial institution I've ever experienced."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Member Service Representative in Fort Collins, CO
    Current Employee - Senior Member Service Representative in Fort Collins, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Service Credit Union (Colorado) full-time (Less than a year)

    Pros

    Great coworkers and decent benefits. It's nice not to work Sundays and get off no later than 7 every night.

    Cons

    The incompetency of every manager I've encountered is mind-boggling. They have all displayed blatant favoritism in the branches, and the whole company has a very "clique" vibe to it. Upper management is extremely sales-pushy and micro-manages everyone. They constantly scoff at banks for force-feeding products to people, while they have the highest loan goal (and lowest compensation) I've ever seen in my 5 year career in the finance world. Run as fast and as far away as you can from this place.

    Advice to Management

    Treat your employees as people, not numbers. Reconsider loan goal for FSC's, or at least inform potential employees of the fact that not a single FSC has made their loan goal in the market. Back up your employees when needed, because unfortunately in the banking world, we have to say no to consumers. It demolishes your employee's credibility to not support them while following policies and procedures.


  9. Helpful (1)

    "Accounting Analyst (Former)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lone Tree, CO
    Former Employee - Anonymous Employee in Lone Tree, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Decent work/life balance as work comes second to socializing; low expectations of work

    Cons

    Low pay, subpar benefits
    Retro, regressive culture
    No growth opportunities
    Seniority, not competence, rewarded
    Management is extremely unprofessional
    If you are looking for a career, avoid at all costs.
    Dead-end employment

    Advice to Management

    Increase pay
    Hire and promote people based on skill
    Have HR train staff on behaving in a professional environment; get rid of those who don't comply
    Change culture
    Create work progression for employees


  10. Helpful (1)

    "Good as any to bank, horrible place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    There are 2 incentive systems. One is sales performance incentive based on your actual production. Like all financial institutions this is always changing depending on need. The other is a points based system similar to what you see on a rewards credit card. The points are given by management at their digression.

    Cons

    Favoritism is the company's culture.
    This is a sales environment however the top producer is not always the favorite.
    The company is very top heavy yet the lower management runs the show with an iron fist. The lower management is closed minded, rude to the members and will lie to get their agenda done.
    PSCU is divided. The employees that have been there for an extended amount of time are easily frustrated with the new employees.
    The turnover is extremely high.

    Advice to Management

    The turnover is high for a reason. Create a platform to really hear the employees in an open channel that cannot be monitored by lower management.
    For the good of the membership please address the turnover as it impacts member perception of the credit union.
    For the good of the membership please address the favoritism issues as it causes a hostel work environment that impacts turnover.
    P.S. See You!s


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