Public Storage Manager Reviews | Glassdoor

Public Storage Manager Reviews

Updated September 20, 2017
513 reviews

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Manager

2.8
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Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
334 Ratings

Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 36 reviews)

  • Starting as a District Manager, you can advance into a Senior DM role and Regional Manager role in a realistic amount of time (in 43 reviews)

Cons
  • They don't hire within the company, the highest you could become is property manager (in 136 reviews)

  • The District Managers don't even know how to do the basics (in 92 reviews)

More Pros and Cons

  1. Helpful (1)

    "Not the best, Not the worst."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Marietta, GA
    Former Employee - Property Manager in Marietta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    Hours were great. Easy job if you do it correctly.

    Cons

    Horrible training provided. Pay should be way better. Some facilities need major repairs and upgrades.

    Advice to Management

    Pay employees better and fix up the properties. Hire people who actually want to work and can perform simple tasks without help.


  2. Helpful (1)

    "It's Not The Best Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relief Manager in Falls Church, VA
    Current Employee - Relief Manager in Falls Church, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    The pay is good. Work by yourself. Pay is good.

    Cons

    Ridiculous Customers! Cleaning up after people (feces, throw up, trash, etc.) Rats, bugs....

  3. Helpful (2)

    "Property Manager / KTP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Long Island City, NY
    Current Employee - Property Manager in Long Island City, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than 3 years)

    Pros

    Benefits and set schedule. They do accommodate if you have school and need to leave for a reason related to that.

    Cons

    This company does not take care of their employees. You are single staffed every day but expected to literally run everything in the store alone, from heaters, cleaning , bathrooms, trash outside. Aside from the cleaning they take really long to fix items. I had a roof leaks in my property for the past 4 plus years because they refuse to fix the roof nor do they care if customer items are damaged. You have no room to move up so once you're a property manager that's it for you !! They never see nah good that you do .. everytime the bosses come around it's way to tell how "what you could improve" not the amazing things you do for them daily. You get one raise a year if that and they now removed the bonuses so you have no room to make extra money. ALSO YOU DO HAVE TO WORK HOLIDAYS AND WILL NOT GET PAID TIME AND HALF.

    Advice to Management

    Always have 2 people at store, actually fix items when work orders are submit, allow room to grow, appreciate and give feed back when someone is doing good & actually teach what you guys ask for. I was told to check heaters so properties wouldn't flood, but never taught how to do that. To check if timers for lights are right but never learned that.. and the list goes on. I just feel for such a large company that makes so much money that employees and customers would be #1 but it's not the case. Lack of employees is the reason customers get mad and show up during office hours but the door is closed because the ONE employee is on break.


  4. Helpful (3)

    "Notice that all 5 star reviews are from the same time period, almost like a campaign, and say pretty much the same thing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Baltimore, MD
    Current Employee - District Manager in Baltimore, MD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    They are well written, but how many employees would really take that much time to write so much, seems more like a recruiting effort. Seriously, about 10 are from the same week, several from the same day. I am on Glassdoor a lot, and that is a phenomena, and completely absurd.

    Notice also how they all say nothing negative under 'cons'. Basically stating that you just need a good work ethic to get over the insane amount of work. We were actually told at a divisional meeting that we had to manage our families better so we would have more time for Public Storage...

    Cons

    They lie, right to your face. Everything in their recruiting is a lie. They will ridicule and intimidate you from the very beginning of the job, and anyone who steps up is relentlessly tormented and fired. I saw the #1 and #3 guys in our division fired for poor performance (seriously!) because they spoke out against management.

    Advice to Management

    I wish Glassdoor was able to monitor their activity, but please be smart about your decision. This company used to have a 30% - 40% approval rating until they started posting fake reviews. I only just saw this and decided I needed to post the truth. This company is horrible, to their managers, to their staff, and even to their customers. Make sure to read the 1 star reviews as well, you can then make up your mind.


  5. Helpful (3)

    "Apply with a goal in mind. Get it and get out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager in Austin, TX
    Former Employee - Relief Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    The training is remarkable. The thought and money put into the training video/program production really successfully simplifies the otherwise complex and stressful job requirements into something palatable and doable. There are things that the training doesn't necessarily cover, certainly, but a website has been produced to answer every question a manager could ask and prepares you for anything that could possibly go wrong. Public storage values the self motivated, the level headed, and the socially creative. You will do well if you can shake off problems and focus on the solution.

    There are many ways that one can take on more responsibility for increased pay if you are willing to work hard. Signing up to be a trainer or patiently waiting for an "A" property manager position to open up are two. Competitive personalities will find a home here as your performance is ranked among your peers and bragging rights abound.

    The hiring process is rigorous and their expectations for your resume are set on a high bar, but there are also a multitude of reasons to push through and stay optimistic through the phone interviews. There are so many things to learn on job because there is so much responsibility placed on your shoulders behind the orange desk. Far from being a downside, this is an exciting opportunity. You will be expected to open and close. Make delinquent/welcoming calls and prove consistent performance in sales. The job of property/relief manager is a strange mix of janitorial, security, and receptionist. Whenever you are ready to move on to bigger and better things, you will be well equipped for almost any change in career or promotion that you set your sights on.

    Cons

    The key phrase is "move on". Someday, you will want to and you should not be afraid to give into this urge. The opportunity to learn new things and see yourself ranked in performance among your peers is indeed an exciting one, but don't expect to be well compensated for your efforts. You will be expected to maintain sales quota despite bonus AND commission both having been removed in the last five years, and this year there was no raise at all. Meanwhile, more opportunities for PTO/sick leave were given....In short, Public storage offers more incentives to be absent, than to do the job you are scheduled for. Public storage is obviously not willing to pay a competitive rate for Relief/Property managers OR a sales teammember.

    Public storage does not allow advancement within the company. They will claim that one only qualifies for the District Manager position if they have District Manager experience--which sounds fair on the surface...the truth is that even if a Property Manager has work or education experience that matches the higher position, they will only be eligible if they first quit and reapply without guarantee that they will have employment at all once they do. Talk about a locked and bolted glass door.

    Public storage has a lot of issues, the first of which being that property managers within the company make on average $24,000 a year despite the fact that median annual Property Manager salary in USA is $91,114, as of June 28, 2017. This compared to the salary of the most immediate level up--that of district manager---who makes six figures plus bonus. It's a huge gap that represents a serious problem in the company. A problem that keeps the face of the company poor.

    Advice to Management

    The mark up for most of the what is sold/rented is 2x-5x. It is a little ridiculous. The company an afford to compensate the employees in the field, the only obstacle is a lack of respect.


  6. Helpful (2)

    "High Expectations With No Reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager
    Former Employee - Relief Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    There are not late shifts to work. You have the opportunity to be an onsite manager with an apartment fro a lower payrate.

    Cons

    The company created scripts for every interaction with a customer that you must follow and are tested regularly by the District Manager on your knowledge of these scripts. They want you to sell their overpriced boxes and moving supplies to every customer that walks in the door to rent a space with a lousy bonus program that only rewards the top few employees. Public Storage does not care about line level employees nor their customers. I watched them sell off a terminally ill man's unit who was waiting on a government check to make a payment. You also get put in a really bad spot as an employee when a tenant's unit gets broken into. Even if they buy the insurance (from a the insurance company Public Storage owns) the tenant will 9 times out of 10 NOT get a payout. Even after 30 plus units got broken into over a month's time the company did literally nothing to make the property more secure. Also there is no opportunity for advancement. Line level employees will never do better than being an onsite property manager.

    Advice to Management

    Take care of your employees and revise your compensation plan so that the bottom line actually benefits from sales of your products and high occupancy.


  7. Helpful (2)

    "Property Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Manassas, VA
    Former Employee - Property Manager in Manassas, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    Good benefits, decent pay, most coworkers are friendly, great training. Overall it is a great place to get a start on how things when working for a corporation, and a great way to put the title of "manager" on your resume.

    Cons

    Constant upper management change, everything is based in California, no real thinking about what is going on in other parts of the US.

    Advice to Management

    Put more time and thought into incentive programs to boost employee happiness. Take more input from property and district managers, not every area is the same.

  8. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Great benefits, a lot of hours, great district managers

    Cons

    No growth opportunity for field employees!

    Advice to Management

    Field employees know the business inside and out - please reconsider your no hiring within policy.


  9. Helpful (1)

    "Property Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Germantown, MD
    Former Employee - Property Manager in Germantown, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    You get to work independently often. There is the possibility of receiving housing as an on-site manager.

    Cons

    Unequal pay for the amount of work that is needed.

    Advice to Management

    The requirements are unrealistic in comparison to the state of many of the dirty & unsafe properties.


  10. Helpful (5)

    "property manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Woodbridge, VA
    Current Employee - Property Manager in Woodbridge, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than 5 years)

    Pros

    working by yourself and great benefits.

    Cons

    company does not value employees. feels like the call center/customer service is working against you. the company does not have realistic expectation to sales. constantly changing protocol. if you've been there too long they'll find a reason to fire you. does not promote within. upper management reaps all the benefits for what field employees work hard for. not paid enough for the work they expect.