Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated September 13, 2017
168 reviews

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Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
79 Ratings

168 Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 36 reviews)

  • Starting as a District Manager, you can advance into a Senior DM role and Regional Manager role in a realistic amount of time (in 43 reviews)

Cons
  • They don't hire within the company, the highest you could become is property manager (in 136 reviews)

  • The District Managers don't even know how to do the basics (in 92 reviews)

More Pros and Cons

  1. Helpful (1)

    "It's Not The Best Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relief Manager in Falls Church, VA
    Current Employee - Relief Manager in Falls Church, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    The pay is good. Work by yourself. Pay is good.

    Cons

    Ridiculous Customers! Cleaning up after people (feces, throw up, trash, etc.) Rats, bugs....


  2. Helpful (2)

    "High Expectations With No Reward"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager
    Former Employee - Relief Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    There are not late shifts to work. You have the opportunity to be an onsite manager with an apartment fro a lower payrate.

    Cons

    The company created scripts for every interaction with a customer that you must follow and are tested regularly by the District Manager on your knowledge of these scripts. They want you to sell their overpriced boxes and moving supplies to every customer that walks in the door to rent a space with a lousy bonus program that only rewards the top few employees. Public Storage does not care about line level employees nor their customers. I watched them sell off a terminally ill man's unit who was waiting on a government check to make a payment. You also get put in a really bad spot as an employee when a tenant's unit gets broken into. Even if they buy the insurance (from a the insurance company Public Storage owns) the tenant will 9 times out of 10 NOT get a payout. Even after 30 plus units got broken into over a month's time the company did literally nothing to make the property more secure. Also there is no opportunity for advancement. Line level employees will never do better than being an onsite property manager.

    Advice to Management

    Take care of your employees and revise your compensation plan so that the bottom line actually benefits from sales of your products and high occupancy.

  3. Helpful (3)

    "Property Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Decent Pay and full time hours. Experience you get from working there

    Cons

    Poor upper management, and heavy work load, with few employees.


  4. Helpful (5)

    "property manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Woodbridge, VA
    Current Employee - Property Manager in Woodbridge, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than 5 years)

    Pros

    working by yourself and great benefits.

    Cons

    company does not value employees. feels like the call center/customer service is working against you. the company does not have realistic expectation to sales. constantly changing protocol. if you've been there too long they'll find a reason to fire you. does not promote within. upper management reaps all the benefits for what field employees work hard for. not paid enough for the work they expect.


  5. Helpful (2)

    "Relief Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Public Storage full-time

    Pros

    Start work 9:00am, able to work indoors and outside

    Cons

    No advancements in company, long time to get raises and very small if you do. Expected to be a robot and salesman but with no incentive


  6. Helpful (2)

    "Don't Overlook The Cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager
    Former Employee - Property Manager

    I worked at Public Storage full-time (More than 5 years)

    Pros

    Full time, good hours (9:30-6), no nights.

    Cons

    Very cheap and greedy company, low pay and high expectations, no growth opportunities.


  7. Helpful (2)

    "Relief Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager
    Former Employee - Relief Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    Full time, property managers get an apartment for free, which is great in San Diego.

    Cons

    Safety - being alone on a huge facility can be dangerous.

  8. Helpful (2)

    "Relief Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Public Storage full-time

    Pros

    Set Hours, Work Independently, Decent Insurance Plans, Easy Work.

    Cons

    Low Pay, Work in different store each day a lot of times further a drive than its worth, Untrustworthy Coworkers that either don't show up or "borrow" from petty cash or both, Have to pick up other employees slack and everyone blames whoever isn't there, Help line shoves any customer issues back to store managers or relief managers who can't fix the problems at hand or they just transfer calls back to the office so the customers can't get through to help line, repairs don't get fixed in reasonable amount of time and customers get mad at relief/store manager who are unable to do anything about issues.

    Advice to Management

    Hire more trustworthy and reliable employees and train employees to be more respectful with better customer service skills.


  9. Helpful (1)

    "Leasing agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Leasing Agent in Silver Spring, MD
    Former Employee - Leasing Agent in Silver Spring, MD
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Public Storage part-time (More than a year)

    Pros

    Flexible hours and willing to work with school schedule

    Cons

    Growth within the company is hard to come by.


  10. Helpful (3)

    "If only pay was better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Chicago, IL
    Current Employee - Property Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Hours of operation
    A lot of down time
    Friendly coworkers

    Cons

    PAY!!! As property manager I get held responsible for Everything that happens on the property but get paid the same as my relief.
    Rude customers
    No ability to do anything as manager
    No advancement

    Advice to Management

    Pay your employees better and they might actually stick around!


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