Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated August 1, 2017
123 reviews

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3.0
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Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
34 Ratings

123 Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 36 reviews)

  • Starting as a District Manager, you can advance into a Senior DM role and Regional Manager role in a realistic amount of time (in 43 reviews)

Cons
  • They don't hire within the company, the highest you could become is property manager (in 133 reviews)

  • The District Managers don't even know how to do the basics (in 90 reviews)

More Pros and Cons

  1. Helpful (1)

    "Property Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    Pros

    Coworkers were always helpful when you called them

    Cons

    Low pay for the amount of work you do.
    Some dangerous customers when their things are going up for auction

    Advice to Management

    Longer training


  2. Helpful (3)

    "Apply with a goal in mind. Get it and get out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager in Austin, TX
    Former Employee - Relief Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    The training is remarkable. The thought and money put into the training video/program production really successfully simplifies the otherwise complex and stressful job requirements into something palatable and doable. There are things that the training doesn't necessarily cover, certainly, but a website has been produced to answer every question a manager could ask and prepares you for anything that could possibly go wrong. Public storage values the self motivated, the level headed, and the socially creative. You will do well if you can shake off problems and focus on the solution.

    There are many ways that one can take on more responsibility for increased pay if you are willing to work hard. Signing up to be a trainer or patiently waiting for an "A" property manager position to open up are two. Competitive personalities will find a home here as your performance is ranked among your peers and bragging rights abound.

    The hiring process is rigorous and their expectations for your resume are set on a high bar, but there are also a multitude of reasons to push through and stay optimistic through the phone interviews. There are so many things to learn on job because there is so much responsibility placed on your shoulders behind the orange desk. Far from being a downside, this is an exciting opportunity. You will be expected to open and close. Make delinquent/welcoming calls and prove consistent performance in sales. The job of property/relief manager is a strange mix of janitorial, security, and receptionist. Whenever you are ready to move on to bigger and better things, you will be well equipped for almost any change in career or promotion that you set your sights on.

    Cons

    The key phrase is "move on". Someday, you will want to and you should not be afraid to give into this urge. The opportunity to learn new things and see yourself ranked in performance among your peers is indeed an exciting one, but don't expect to be well compensated for your efforts. You will be expected to maintain sales quota despite bonus AND commission both having been removed in the last five years, and this year there was no raise at all. Meanwhile, more opportunities for PTO/sick leave were given....In short, Public storage offers more incentives to be absent, than to do the job you are scheduled for. Public storage is obviously not willing to pay a competitive rate for Relief/Property managers OR a sales teammember.

    Public storage does not allow advancement within the company. They will claim that one only qualifies for the District Manager position if they have District Manager experience--which sounds fair on the surface...the truth is that even if a Property Manager has work or education experience that matches the higher position, they will only be eligible if they first quit and reapply without guarantee that they will have employment at all once they do. Talk about a locked and bolted glass door.

    Public storage has a lot of issues, the first of which being that property managers within the company make on average $24,000 a year despite the fact that median annual Property Manager salary in USA is $91,114, as of June 28, 2017. This compared to the salary of the most immediate level up--that of district manager---who makes six figures plus bonus. It's a huge gap that represents a serious problem in the company. A problem that keeps the face of the company poor.

    Advice to Management

    The mark up for most of the what is sold/rented is 2x-5x. It is a little ridiculous. The company an afford to compensate the employees in the field, the only obstacle is a lack of respect.

  3. Helpful (1)

    "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time

    Pros

    a lot of available time off

    Cons

    its tough to get good shifts

    Advice to Management

    provide better chairs !!


  4. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Great benefits, a lot of hours, great district managers

    Cons

    No growth opportunity for field employees!

    Advice to Management

    Field employees know the business inside and out - please reconsider your no hiring within policy.


  5. Helpful (1)

    "Decent place to gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Down time and outdoor duties make this fun

    Cons

    Low pay and poor benefits

    Advice to Management

    Allow employees to grow


  6. Helpful (3)

    "Relief manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relief Manager in La Habra, CA
    Current Employee - Relief Manager in La Habra, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    The best part of working for Public Storage are the benefits that you receive. Public Storage offers health care, eye care, dental, 401 K and much more. The hours are also great, 9:30- 6pm monday through Friday and 9:30- 5pm on Saturdays and Sundays.

    Cons

    The company is very tight with their money. If you are a property manager with an apartment, they will drop your pay to minimum wage and you won't receive anymore than that. Also if there is an issue with your apartment they will take forever to send someone over to fix it. One of my co workers has mold in her apartment and they have not taken care of it for her. We used to also have bonuses but we no longer do.

    Advice to Management

    Take better care of your employees.


  7. Helpful (1)

    "Property manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Public Storage full-time

    Pros

    The working hours are decent

    Cons

    The pay is not high enough

  8. Helpful (2)

    "To Whom much is given....Much is required."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Corporate Housing a blessing and can find stability for the time needed.

    Cons

    Raises are medieval and not up to standard based on what is brought to the table and also the impressive financial stability that WE the Property and Relief Managers bring to table for the Company as a whole. Our competitors pay a lot more! Bonus program elminated but asked to stay tuned on on possible compensation for a performance driven environment. Meanwhile the companies stocks are rock solid.

    Advice to Management

    Think more of the Field Management who actually get the work done and trickle down the wealth to us. district Manager's make 3 times what we make, Corporate housing employees shouldn't have to take a cut in pay when the expectations are only expanding more and more. A Robust financially stable company should exemplify this status by taking care of Its employees who bring in the revenue.


  9. Helpful (2)

    "Too many expectations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time

    Pros

    Fulltime, steady paycheck, mileage reimbursement, ok co workers

    Cons

    Poor management, Higher ups gossip about you with other managers, embarrass you in front of coworkers, coworkers act like your boss, safety, customers threaten you, no advancement

    Advice to Management

    Train your employees to treat others with respect.


  10. Helpful (6)

    "District Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Detroit, MI
    Former Employee - District Manager in Detroit, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Public Storage full-time (More than 5 years)

    Pros

    Stock options were a nice incentive.
    Pay was good.

    Cons

    Having a remote market, meant constant travel (a lot of overnights).
    Working in the cold, hot and rainy weather (lock cuts and auctions).

    Advice to Management

    Please recognized solid performers.


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