Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated April 16, 2017
812 reviews

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812 Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 35 reviews)

  • I really enjoy my position as a District Manager at Public Storage (in 41 reviews)

Cons
  • No promotions after youve been promoted to property manager from relief manager (in 122 reviews)

  • We do a great job of making that week incredible for all of our district managers and above (in 85 reviews)

More Pros and Cons

  1. "Accounting and Reporting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 10 years)

    Pros

    Like working with other financial professionals who are very knowledgeable and provide great support.

    Cons

    Frequent business process changes that are done without to much planning. Great opportunities but requires someone to be flexible and adaptable.


  2. Helpful (1)

    "You'd be better off working anywhere else. Anywhere else."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Sales Representative in Gilbert, AZ
    Former Employee - Telephone Sales Representative in Gilbert, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    Decent starting pay -$13/hr, $15 upon graduating the "5 week" training. Free bagel Friday. Only one product to sell.

    Cons

    Mandatory overtime every weekend & any time WFM is short staffed. Which is nearly every day as the good agents quit & they have a revolving door for the rest.

    Extremely negative culture. You never get rewarded, only written up. Company actively seeks to put you on DA (disciplinary action) as soon as possible in order to cut your pay & to have an excuse to fire you when the new training class comes in (at less pay than you).

    No opportunity for advancement.

    5 week training turned into 10 weeks, as they keep holding you back to avoid bumping your pay up to $15/hr. Insurance benefit eligibility gets pushed back, as well.

    Advice to Management

    Upper management -get a clue. You're the reason the stock is plummeting.
    Sales supervisors - you're cool.


  3. Helpful (1)

    "• Assist reservation and walk-in customers in renting storage units"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Relief Manager in Lake Forest, CA
    Current Employee - Relief Manager in Lake Forest, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Company provides all the training to be successful in the position.
    Not physically demanding.

    Cons

    Fixed pay. Non-negotiable. Limits growth inside the company.

    Advice to Management

    Provide competitive compensation benefits to retain your outstanding employees.


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  5. Helpful (1)

    "Property manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in North Charleston, SC
    Former Employee - Property Manager in North Charleston, SC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Freedom to work unsupervised, got to drive a golf cart. Meet interesting people and the auction days are fun.

    Cons

    Lots of cleaning and hauling junk, cleaning public restroom, angry clients hold you responsible

    Advice to Management

    Maintenance and janitorial assistance


  6. Helpful (1)

    "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Shawnee, KS
    Former Employee - District Manager in Shawnee, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Public Storage full-time (More than 5 years)

    Pros

    Decent work/life balance compared to retail jobs. District Managers and above own company stock, which continues to gain value.

    Cons

    Appearance and perception are more valuable than productivity, meaning as long as you appear to be engaged and productive you are considered to be doing well. While there are many very intelligent executives with this company, there are also many "pretend" managers who don't have a clue how to manage anyone.

    Advice to Management

    Training or replacement of several Senior DM or Regional managers who continue to drive away top talent because they simply don't know (or care) how to manage managers.


  7. Helpful (3)

    "not so good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Los Angeles, CA
    Former Employee - Staff in Los Angeles, CA

    I worked at Public Storage (More than a year)

    Pros

    You have a lot of down time and that is about it.

    Cons

    DMs put a lot of pressure on you to sell. There is no commission on sales. DMs and RM always force you to sale more or keep the occupancy high to get their bonuses. Nothing is given to the staff at facilities.


  8. Helpful (2)

    "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Bellevue, WA
    Current Employee - Property Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Working for public storage gives you the opportunity to add management onto your resume and you have a decent amount of downtime

    Cons

    This company doesn't pay you nearly enough for the job they ask you to do. They expect you to clean the outside property in all weather conditions even in the freezing rain. Wow trying their best to pay you as little as possible. During your interview they will tell you that you could become a property manager in as little as six months But what they don't tell you is that you can only become one if a property manager quits and most managers have been there for at least five years. And if you don't like to deal with negative customer interactions this is not the job for you. Public storage does everything they can to get money out of their customers while doing as little as they can to provide quality service

    Advice to Management

    There needs to be a better choice in district managers. Most of them don't care enough to really be hands on. They'll tell you to do your best to get reviews and to sell merchandise and insurance. What they don't tell you is that they're only doing this because they get bonuses.


  9. "Corporate Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 10 years)

    Pros

    Public Storage just continues to grow and grow. It a great company to work for with a dynamic team. Company leadership are very approachable.

    Cons

    The cost of benefits for anyone with a family is high.

    Advice to Management

    Continue to expand and continue to develop people from within. it is great to work for a company that helps the individual grow.


  10. Helpful (1)

    "Storage Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior District Manager in South Florida, FL
    Current Employee - Senior District Manager in South Florida, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Public Storage is a solid company with a proven track record of stability and plenty of room for growth potential. The one constant at Public Storage is change, we are always willing to change in an effort to get better. This business is all about people and process, find the right person and train them to work the process. A great place to work and further your career.

    Cons

    At times this position can be a bit stressful as people are storing their personal belongings. Don't be surprised by how much a customer loves their belongings.

    Advice to Management

    Employees appreciate strong leadership, excellent soft skills, and an investment in growing their future.


  11. Helpful (8)

    "THE place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in West Paterson, NJ
    Current Employee - District Manager in West Paterson, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    After 10 years as a DM in retail, I knew I needed out but had no idea where to go. Luckily, I found my savior in Public Storage. Great work/life balance. People are amazing. Compensation and benefits match the position perfectly. And the additional incentive of the bonus program make all the hard work worth it. PS provides a solid training and development program along with an abundant supply of resources to help every employee be successful in their position.

    Cons

    Small property staffs on single coverage can make it difficult to staff in emergency situations. DMs are responsible for getting handyman work completed on their properties which takes up valuable time and can be challenging to get vendors to complete the work.

    Advice to Management

    Continue creating a culture of high standards and work ethic among employees. Focus on team building as people always work for people.



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