Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated May 22, 2017
824 reviews

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824 Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 35 reviews)

  • Starting as a District Manager, you can advance into a Senior DM role and Regional Manager role in a realistic amount of time (in 41 reviews)

Cons
  • Cannot get promoted any higher than Property Manager if you start in the field (in 124 reviews)

  • We do a great job of making that week incredible for all of our district managers and above (in 85 reviews)

More Pros and Cons

  1. Helpful (3)

    "not so good"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff in Los Angeles, CA
    Former Employee - Staff in Los Angeles, CA

    I worked at Public Storage (More than a year)

    Pros

    You have a lot of down time and that is about it.

    Cons

    DMs put a lot of pressure on you to sell. There is no commission on sales. DMs and RM always force you to sale more or keep the occupancy high to get their bonuses. Nothing is given to the staff at facilities.


  2. Helpful (2)

    "Not worth it"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Bellevue, WA
    Current Employee - Property Manager in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Working for public storage gives you the opportunity to add management onto your resume and you have a decent amount of downtime

    Cons

    This company doesn't pay you nearly enough for the job they ask you to do. They expect you to clean the outside property in all weather conditions even in the freezing rain. Wow trying their best to pay you as little as possible. During your interview they will tell you that you could become a property manager in as little as six months But what they don't tell you is that you can only become one if a property manager quits and most managers have been there for at least five years. And if you don't like to deal with negative customer interactions this is not the job for you. Public storage does everything they can to get money out of their customers while doing as little as they can to provide quality service

    Advice to Management

    There needs to be a better choice in district managers. Most of them don't care enough to really be hands on. They'll tell you to do your best to get reviews and to sell merchandise and insurance. What they don't tell you is that they're only doing this because they get bonuses.


  3. Helpful (9)

    "THE place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in West Paterson, NJ
    Current Employee - District Manager in West Paterson, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    After 10 years as a DM in retail, I knew I needed out but had no idea where to go. Luckily, I found my savior in Public Storage. Great work/life balance. People are amazing. Compensation and benefits match the position perfectly. And the additional incentive of the bonus program make all the hard work worth it. PS provides a solid training and development program along with an abundant supply of resources to help every employee be successful in their position.

    Cons

    Small property staffs on single coverage can make it difficult to staff in emergency situations. DMs are responsible for getting handyman work completed on their properties which takes up valuable time and can be challenging to get vendors to complete the work.

    Advice to Management

    Continue creating a culture of high standards and work ethic among employees. Focus on team building as people always work for people.


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  5. "Corporate Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Glendale, CA
    Current Employee - Anonymous Employee in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 10 years)

    Pros

    Public Storage just continues to grow and grow. It a great company to work for with a dynamic team. Company leadership are very approachable.

    Cons

    The cost of benefits for anyone with a family is high.

    Advice to Management

    Continue to expand and continue to develop people from within. it is great to work for a company that helps the individual grow.


  6. Helpful (1)

    "Storage Leader"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior District Manager in South Florida, FL
    Current Employee - Senior District Manager in South Florida, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Public Storage is a solid company with a proven track record of stability and plenty of room for growth potential. The one constant at Public Storage is change, we are always willing to change in an effort to get better. This business is all about people and process, find the right person and train them to work the process. A great place to work and further your career.

    Cons

    At times this position can be a bit stressful as people are storing their personal belongings. Don't be surprised by how much a customer loves their belongings.

    Advice to Management

    Employees appreciate strong leadership, excellent soft skills, and an investment in growing their future.


  7. Helpful (3)

    "Brace yourself for a different lifestyle."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Resident Property Manager in Bedford, OH
    Current Employee - Resident Property Manager in Bedford, OH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    You have the opportunity to live in a free on-site apartment. The jobs allows flexibility to manage your own day. You don't have a boss leaning over your shoulder all day. You can leave for your lunch break, you don't have to stay at the job. Anytime you travel, you get mileage which is nice.

    Cons

    You will get verbally abused by tenants beyond belief. You will be threatened, screamed at, cussed at, and you will be outside in the most unbearable weather. You will encounter problems that are out of your control yet the tenants will expect you to have a solution and FAST. You will get little to no help from management. You will be expected to lift heavy items that people leave behind. You will be expected to drive anywhere from 20 minutes to one hour to work at another property with literally no notice. Depending on who your DM is, your life COULD be hell.

    Advice to Management

    To the DM's. . .if one of your managers calls you, it's probably because they require your immediate assistance. If you are able to, shoot them a text or answer the phone to see what's going on. Obviously, I'd say stop pushing sales so much and stop being misleading with the advertising, but I understand that is probably out of their control.


  8. Helpful (2)

    "Relief Managee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager in Milwaukee, WI
    Former Employee - Relief Manager in Milwaukee, WI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Public Storage (Less than a year)

    Pros

    Creating bonds with regular customers and gaining that customer service experience all at once.

    Cons

    Having to work outside is unbearable weather at times.

    Advice to Management

    Try not to play favoritism and be fair to all of your employees.?


  9. Helpful (3)

    "Not a Nice Company to Work For!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Suitland, MD
    Current Employee - Anonymous Employee in Suitland, MD
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Just received a pay raise across the company.

    Cons

    Management does not care about family work life balance of employees. They just want bodies on their properties!

    Advice to Management

    Don't overwork your employees and move them around so much for such little pay. Have more respect for employees and their value to the company.


  10. Helpful (2)

    "Public Storage- Great Company to Work For!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in South Florida, FL
    Current Employee - District Manager in South Florida, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Working for a self-storage industry leader that is constantly growing! Great opportunity for advancement within a diverse market, where you can wear several different hats. Great support from your superiors and colleagues! GREAT COMPENSATION!

    Cons

    The unfortunate task of having to sell customers goods at auction due to non-payment. Despite all the checks and balances, and best efforts to collect payments, you find yourself forced to let items go for public sale.

    Advice to Management

    Great company to work for if you have all the righ skill sets. Background in mult-unit management is essential in this business.


  11. Helpful (3)

    "District Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Charlotte, NC
    Current Employee - District Manager in Charlotte, NC
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    If one comes from a retail background, it does offer most weekends off and the ability to take time off around the holidays.

    Cons

    It is a far from an engaging business that provides little by way of personal satisfaction.

    Advice to Management

    Give more ownership of the business to your field leadership


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