Public Storage Reviews | Glassdoor

Public Storage Reviews

Updated December 11, 2017
906 reviews

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906 Employee Reviews

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Pros
  • Work-life balance is better than most companies at the DM level (in 37 reviews)

  • I really enjoy my position as a District Manager at Public Storage (in 44 reviews)

Cons
  • They don't hire within the company, the highest you could become is property manager (in 138 reviews)

  • The District Managers don't even know how to do the basics (in 93 reviews)

More Pros and Cons

  1. Helpful (1)

    "Property Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Germantown, MD
    Former Employee - Property Manager in Germantown, MD
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than 3 years)

    Pros

    You get to work independently often. There is the possibility of receiving housing as an on-site manager.

    Cons

    Unequal pay for the amount of work that is needed.

    Advice to Management

    The requirements are unrealistic in comparison to the state of many of the dirty & unsafe properties.


  2. Helpful (1)

    "Sr. Tax Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Tax Analyst in Glendale, CA
    Current Employee - Senior Tax Analyst in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (More than 10 years)

    Pros

    Public Storage is a solid financially secure company. The financial decisions Sr. Management have made to invest in acquiring and developing properties insures growth of the company and stability for employees.

    Public Storage values its subject matter experts and the contributions these individuals bring to the organization to help the company maintain its financial position in the market place.

    Additionally, the company does well in promoting from within. This is evident through the advancement of many District Managers to Sr and Regional DM positions.

    Cons

    The company could offer better benefit packages to employees that include long term care. There are no company or corporate events to increase team building and company unity.

    Advice to Management

    Continue the model for growth.

  3. Helpful (3)

    "Apply with a goal in mind. Get it and get out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager in Austin, TX
    Former Employee - Relief Manager in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time (More than a year)

    Pros

    The training is remarkable. The thought and money put into the training video/program production really successfully simplifies the otherwise complex and stressful job requirements into something palatable and doable. There are things that the training doesn't necessarily cover, certainly, but a website has been produced to answer every question a manager could ask and prepares you for anything that could possibly go wrong. Public storage values the self motivated, the level headed, and the socially creative. You will do well if you can shake off problems and focus on the solution.

    There are many ways that one can take on more responsibility for increased pay if you are willing to work hard. Signing up to be a trainer or patiently waiting for an "A" property manager position to open up are two. Competitive personalities will find a home here as your performance is ranked among your peers and bragging rights abound.

    The hiring process is rigorous and their expectations for your resume are set on a high bar, but there are also a multitude of reasons to push through and stay optimistic through the phone interviews. There are so many things to learn on job because there is so much responsibility placed on your shoulders behind the orange desk. Far from being a downside, this is an exciting opportunity. You will be expected to open and close. Make delinquent/welcoming calls and prove consistent performance in sales. The job of property/relief manager is a strange mix of janitorial, security, and receptionist. Whenever you are ready to move on to bigger and better things, you will be well equipped for almost any change in career or promotion that you set your sights on.

    Cons

    The key phrase is "move on". Someday, you will want to and you should not be afraid to give into this urge. The opportunity to learn new things and see yourself ranked in performance among your peers is indeed an exciting one, but don't expect to be well compensated for your efforts. You will be expected to maintain sales quota despite bonus AND commission both having been removed in the last five years, and this year there was no raise at all. Meanwhile, more opportunities for PTO/sick leave were given....In short, Public storage offers more incentives to be absent, than to do the job you are scheduled for. Public storage is obviously not willing to pay a competitive rate for Relief/Property managers OR a sales teammember.

    Public storage does not allow advancement within the company. They will claim that one only qualifies for the District Manager position if they have District Manager experience--which sounds fair on the surface...the truth is that even if a Property Manager has work or education experience that matches the higher position, they will only be eligible if they first quit and reapply without guarantee that they will have employment at all once they do. Talk about a locked and bolted glass door.

    Public storage has a lot of issues, the first of which being that property managers within the company make on average $24,000 a year despite the fact that median annual Property Manager salary in USA is $91,114, as of June 28, 2017. This compared to the salary of the most immediate level up--that of district manager---who makes six figures plus bonus. It's a huge gap that represents a serious problem in the company. A problem that keeps the face of the company poor.

    Advice to Management

    The mark up for most of the what is sold/rented is 2x-5x. It is a little ridiculous. The company an afford to compensate the employees in the field, the only obstacle is a lack of respect.


  4. Helpful (2)

    "Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Public Storage full-time

    Pros

    a lot of available time off

    Cons

    its tough to get good shifts

    Advice to Management

    provide better chairs !!


  5. "Good work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Public Storage full-time

    Pros

    Decent compensation
    Faster work pace
    Good work life balance

    Cons

    A bit old school
    No cafeteria

    Advice to Management

    Keep up the good work


  6. "Long-term employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor, Investor Services in Glendale, CA
    Current Employee - Supervisor, Investor Services in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Public Storage full-time (Less than a year)

    Pros

    I've worked at Public Storage for over 30 years. The integrity of the Company as well as the people who work here is outstanding. I've been fortunate to have a job that has been filled with great challenges and opportunities for growth. I've loved the variety and the depth of what I have learned over the years. The employees at Public Storage are hard working, friendly and care deeply about doing the best job possible. There is personal respect at every level and people work well together to accomplish end goals.

    Cons

    Work can be intense at times but that can be very challenging and once the work is completed, there is a great sense of satisfaction.


  7. Helpful (5)

    "property manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in Woodbridge, VA
    Current Employee - Property Manager in Woodbridge, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Public Storage full-time (More than 5 years)

    Pros

    working by yourself and great benefits.

    Cons

    company does not value employees. feels like the call center/customer service is working against you. the company does not have realistic expectation to sales. constantly changing protocol. if you've been there too long they'll find a reason to fire you. does not promote within. upper management reaps all the benefits for what field employees work hard for. not paid enough for the work they expect.

  8. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Great benefits, a lot of hours, great district managers

    Cons

    No growth opportunity for field employees!

    Advice to Management

    Field employees know the business inside and out - please reconsider your no hiring within policy.


  9. Helpful (1)

    "Stay away from D0125"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Public Storage full-time (More than a year)

    Pros

    Having the same hours to work every week is a nice perk

    Cons

    Management doesn't know what they're doing or what the policies are, any repairs or work orders you need to fix your property or any units take at very least three weeks and upwards of a few months to get repaired, then management gets upset when nothing is fixed on your property.

    Advice to Management

    Get rid of current management such as DM RM etc, promote current property managers that know policy


  10. Helpful (2)

    "Relief Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Public Storage full-time

    Pros

    Start work 9:00am, able to work indoors and outside

    Cons

    No advancements in company, long time to get raises and very small if you do. Expected to be a robot and salesman but with no incentive


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