Publishing Concepts Reviews | Glassdoor

Publishing Concepts Reviews

Updated April 21, 2017
10 reviews

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3.0
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Drew Clancy
7 Ratings

10 Employee Reviews

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Pros
  • very nice people and considerate management (in 5 reviews)

  • Great culture, great people, great benefits (in 4 reviews)

Cons
  • New campaign launches can be a bit stressful due to the heavy back to back call volume for 8 (in 3 reviews)

  • very low pay, small business minded (in 3 reviews)

More Pros and Cons

  1. Helpful (1)

    "Inside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales in Dallas, TX
    Former Employee - Inside Sales in Dallas, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Publishing Concepts full-time (More than a year)

    Pros

    They feed you lots of pizza. I met some really nice people. Several shifts to choose from so easy to get a schedule that works for you.

    Cons

    New business model is terrible and preys on veterans and older people living on disability and fixed income. Sales managers micro manage you with insane metrics and it's difficult to earn good commission. New management is ruining what used to be a great company! They have destroyed the moral and culture!

    Advice to Management

    Stop having so many meetings! You keep managers from working and being available for their teams. The "Big Company" culture has taken over, ... bring back the PCI culture!! Go back to alumni directories and leave the Veterans alone! Invest in the employees you have and stop the revolving door of new hires! You are losing good people with MAP of 85% of floor, it's not a good measure due to call volume for different shifts. Train and retain, don't keep hiring so many newbies.


  2. Helpful (1)

    "Inside sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Dallas, TX
    Former Employee - Inside Sales Representative in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Publishing Concepts (Less than a year)

    Pros

    very nice people and considerate management

    Cons

    validation is too quick and not explained at the hiring.

    Advice to Management

    explain to prospective employees they will have to validate quickly.

    Publishing Concepts Response

    Mar 21, 2017 – Vice President

    Hello. Many thanks for your comments and review. We appreciate your kind words In order to provide a better experience, would you please explain what you mean by "validation is too quick and not ... More


  3. Helpful (2)

    "Mgrs are elderly but were pleasant during the interviews. Once hired, I discovered how detached they are to workers."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative in Dallas, TX
    Former Employee - Administrative in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Publishing Concepts full-time (More than 8 years)

    Pros

    Nice location to the Galleria Mall.
    A Mon-Fri position. Flexible shifts.

    Cons

    Managers are too old. Seem very out of touch. Even the owner has sat at a desk on the work floor and speaks to no one. Does not greet workers while on the floor. Found this to be an odd out of touch way to treat the people who help hold the company up.

    Mgrs waste time and come up with great ideas but there is very seldom follow-through.

    Advice to Management

    First time I had ever worked for a company that does not give their employees an increase in salary. Some employees have worked at the same pay for over five years.

    Be more in tune. Pay more attention to those who go above and beyond, other than at the every other month Dog and Pony Show (company meeting). A pat on the back or to verbally tell someone "great job" means a lot more than writing it on paper they may and may not see.

    Please stop serving pizza, every single week at the managers meeting,. Its appreciated. But its boring every single week. Sometimes twice per week


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  5. Helpful (3)

    "Inside Sales, Data Updates for Publishing, last year was 2007"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - US Inside Sales in Dallas, TX
    Former Employee - US Inside Sales in Dallas, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Publishing Concepts (More than a year)

    Pros

    cold and warm calls to interested and interesting clients, data entry and updates to go directly to print/disc media at first, suggested confirmation letters/faxes/emails to those who'd purchased with credit by phone, one-call close, teamwork and coffee

    Cons

    sometimes felt like a phone/people factory, and times for customers weren't always the best, and corporate sales would probably have been better for me, as I'd had experience building inside and outside sales accounts for new business, new product launches, and did not know that that is boot camp for corporate sales

    Advice to Management

    learn to know and respect an expert when you see and work with one, and don't try too hard to prove yourself when you are a newbie, and learn how to hold on to good employees, esp. ones who can think for themselves, spell/edit, and sell/market


  6. Helpful (4)

    "As an inside sales associate, you'll be lucky to make 40k"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Associate in Dallas, TX
    Former Employee - Inside Sales Associate in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Publishing Concepts (Less than a year)

    Pros

    Easy 1-call-close sales that require no paperwork and you're done in 10 minutes. Deborah the VP of HR is an extremely sweet woman and will bend over backwards to help an associate. Management will also let you work from home after you've proven that you're a top performer and can be trusted. I've seen them allow people to move out of state and still work as a sales associate. (That's pretty awesome.) Drew prides himself in hiring elderly people who need to supplement their income and it pays a lot more than being a Walmart greeter.

    Cons

    The only reason I gave this company 3 starts and not 5 is because they insist on not letting employees look at their cell phones. Since the computers can only access the call scripts (no internet surfing) you literally sit there all day with nothing to do but look at that script. It's mind-numbing. The ridiculous part is that they lie and tell everyone the reason they cannot allow cell phones is because of their credit card processing company. That's B.S. and everyone knows it. I've worked at a half-dozen inside sales jobs that handle credit cards on a daily basis. Not only that, but the 20% of the workforce working from home obviously can look at their phone anytime they want. They don't even have a way for employees to message or email each other.

    Advice to Management

    Drew, your company could be a LOT better if you would start treating employees more like trusted adults and not high school kids. This is 2016. People are going to look at their cell phones. Right now, they are having to sneak a peak when management isn't looking and it's ridiculous. Putting cameras over everyone's desk is demeaning and gives the impression that you think your employees are a bunch of crooks.


  7. Helpful (1)

    "Improving"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Sales, Telemarketing Call Center in Dallas, TX
    Current Employee - Inside Sales, Telemarketing Call Center in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Publishing Concepts full-time (Less than a year)

    Pros

    The holiday celebrations are always over the top! They put a lot of creativity and much effort into any special function for the employees.

    Cons

    This company has made a few improvements in terms of employee relations and benefits. They are slowly but surely getting better.

    Publishing Concepts Response

    Feb 24, 2016 – Manager of Talent Acquisition

    Thank you for your post -- LOTS of progress and excitement since late 2014!


  8. Helpful (2)

    "sales associate over the phone selling directories to college alumni and military clients."

    Star Star Star Star Star
    Former Employee - Sales/Marketing in Dallas, TX
    Former Employee - Sales/Marketing in Dallas, TX

    I worked at Publishing Concepts full-time (Less than a year)

    Pros

    great opportunity for advancement from within.

    Cons

    no direct deposit for payroll

    Advice to Management

    yes

    Publishing Concepts Response

    Feb 24, 2016 – Manager of Talent Acquisition

    Yes, we're very proud that every department within PCI has promoted internal candidates -- without exception. Thank you for the kind words!


  9. Helpful (1)

    "An excellent opportunity to excel in my talents I possess and add new skills to my lists."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director, Client Relations in Dallas, TX
    Current Employee - Director, Client Relations in Dallas, TX

    Pros

    The family owned company creates a family atmosphere. There is true warmth in working with fellow associates. The dialogue is open between peers and superiors both from top-down and the ability to present ideas to the leadership.

    Cons

    There are a lot of possibilities but as a smaller company with limited resources some of the ideas which would be excellent opportunities to further expand the relationship with current clients and increase the number of new clients have to be temper and shelved. This does not mean that continued improvement is not a daily activity only that is regulated which may possibly be slowing the company growth.


  10. "Small Company with big vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Staff
    Former Employee - IT Staff
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Publishing Concepts full-time (Less than a year)

    Pros

    Worked with some nice people. Appeared genuine in their effort to grow their company. Management appeared to be engaged, maybe too engaged = micromanagement.

    Cons

    IT staff seemed to be overworked due to minimum manning. Too many meetings, would get in the way of real work. Worked in IT, so if you are a self starter, or have initiative or have a family life....probably not the place for you.

    Advice to Management

    Continue with the "red book" philosophies. I grew up in an older generation, so I have a work ethic and did not need to be reminded daily of the principals. Cut back on the meetings. Peers and principals can be "recognized" every 2 weeks, not daily.


  11. "additional comment on salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Approves of CEO

    I worked at Publishing Concepts as an intern

    Pros

    based on pts The management is very flexible with the schedule and will work with employees to accommodate scheduling needs.

    Cons

    point system may be confusing to new employees - benefits are poor to start very confusing, requirement to work holidays at regular pay and benefits not available in comparison to other companies that give benefits after the 90 probation.

    Publishing Concepts Response

    Apr 13, 2015 – Manager of Talent Acquisition

    Thank you for your candid comments. As of this writing, PTO is available to new hires faster than ever before. And health benefits are offered on the first of the month following 60 days of full-time ... More


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