Puget Sound Energy Reviews in Bellevue, WA | Glassdoor

Puget Sound Energy Bellevue Reviews

Updated December 4, 2017
71 reviews

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Bellevue, WA

3.2
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Puget Sound Energy President and CEO Kimberly J. Harris
Kimberly J. Harris
38 Ratings

71 Employee Reviews

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Pros
  • Work life balance is very reasonable although this is dependent on the group you are in (in 36 reviews)

  • Great benefits and nice work place (in 19 reviews)

Cons
  • New focus for Customer Service Reps is for collections (in 7 reviews)

  • The call center is treated like live stock not like humans (in 6 reviews)

More Pros and Cons

  1. Featured Review

    "Great Place to Work - People and Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Reporting Analyst in Bellevue, WA
    Current Employee - Financial Reporting Analyst in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puget Sound Energy full-time (More than 3 years)

    Pros

    Dealing with many managers and other employees on a daily basis I can easily say mostly everyone here is great and is willing to help. If you are an accountant but want to move into HR, managers and the company help you to get you there and this actually happens. Work life balance is very reasonable although this is dependent on the group you are in.

    Cons

    This is a utility so we don't have breakneck technology like some of the other tech companies. Pay may be slightly under do to this as well.


  2. Helpful (1)

    "good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Bellevue, WA
    Former Employee - Systems Administrator in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Puget Sound Energy full-time (More than 5 years)

    Pros

    good pay
    great people
    nice work envionment

    Cons

    poor management
    very long hours
    poor training

    Advice to Management

    don't overload the middle management

  3. "Great, for the "higher ups""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Puget Sound Energy full-time (More than a year)

    Pros

    If you can get to corporate, its a "great place to work." Free food at almost every meeting. Free coffee (keurigs) on every floor (if you're in Bellevue). No set dress code (for corporate). I started in the call center and got out after a year, once you are out its like a whole new world.

    Cons

    No clear rules across the company. Everyone just kind of does their own thing. If you get a crap manager then good luck. The call center is treated like live stock not like humans. You literally get 5 minutes to go to the bathroom, if you are late it comes out of your PTO. If you are late to work(1 minute late counts) 3 times you can be fired. If you can get out of the call center you can only move up 2 pay grades so there is no real incentive to even apply to jobs you might be qualified for. Once you are in Bellevue its like a whole new world. Where does all this free food come from? Why are you spending 400+ dollars on food for one meeting when the call center can't even have a working TV in the "break room"

    Advice to Management

    Come up with some type of business rules for across the company. Hire managers who care about their employees not just their bottom line.


  4. "No reward for working hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Power Operations in Bellevue, WA
    Former Employee - Power Operations in Bellevue, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Puget Sound Energy full-time (More than 3 years)

    Pros

    Learn a lot about a broadly diversified utility. Exposure to varied forms of generation, transmission and managing demand for power through the seasons.

    Cons

    Industry is consolidating and utilities are losing independence. Management only manages up.

    Advice to Management

    Advocate for your people to be successful. Stop trying to manage up at the expense of the happiness of your staff. Truly reward people for working hard and making a difference. This lack of recognition, whether verbal or monetarily, creates an environment where there is only perceived downside for working there.


  5. Helpful (3)

    "Not a good fit"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Office in Bellevue, WA
    Current Employee - Front Office in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Puget Sound Energy full-time (More than a year)

    Pros

    If in corporate: no dress code, easy to get vacation time, no set schedule. Easy to move up for some.

    Cons

    Everything is dependant on department. No official dress code, but one can be enforced by a boss. If you do not work in corporate these rules all change. If you work in the call center, you have a literal 5 minute bathroom timer. It's easy to move up if you have "connections" aka family in the company. If you do manage to move up you can only go up two paygrades regardless of the job. It is better to just leave the company and come back.

    Advice to Management

    There needs to be consistent rules and regulations across all departments. Family should only be employed if they are more competent than the competition. The promotion rules need to change. If I can only ever move up two pay grades at the time, then why not leave and go somewhere else?


  6. "Energy to Do Great Things"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Engineering Intern in Bellevue, WA
    Former Intern - Engineering Intern in Bellevue, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Puget Sound Energy as an intern (Less than a year)

    Pros

    Great company to work for as an engineer or PM. People are honest, caring, and understandable. They are committed to providing safe and reliable energy needs. Has great benefits for full time including bonuses, pension, PTO.

    Cons

    IT is very slow at advancing Technology compared to other companies I have worked for (still on Outlook 2010, no use of tablets, projectors not installed in rooms, etc).

    Advice to Management

    Keep hiring interns and providing them with opportunities.


  7. Helpful (3)

    "More like Elementary School"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bellevue, WA
    Former Employee - Anonymous Employee in Bellevue, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Puget Sound Energy full-time (More than 5 years)

    Pros

    The company WAS a good company to work for, they cared about family and took care of you, the benefits were great and they encouraged you to take time off and not get to stressed and burned out.....until something changed not sure but there were several things and the family oriented company vanished and....

    Cons

    you are given vacation PTO days for time worked but if you never get any substantial time off so what is the point, no encouragement to distress just pile on the work whether you know what you are doing or not. Ask for training and there is just no money in the budget or no time so advancement just in training opps isn't there. Way too many cliques, groups that if you don't belong like the other comment they will oust you or at minimum make you feel inferior its called psychological bullying and it has no place in a large company that supposedly values its employees. Someone needs to do some secret shopping and clean that place up it is terrible how some employees are treated and others are uplifted.....very sad for someone who spent several years and planned to retire but just didn't want to be in a "clique". after several years it was hard to come to work and an embarrassing place to work

    Advice to Management

    Hire managers that actually see the problems not pretend they aren't there. For those manager who do see the problems 'say something' there is a process for handling trash and getting it out of the workplace..........make it a great place to work again and not just for the "PAYCHECK" too many complain they aren't making enough money but they need to show they are worth the increases they are getting and taking away from the consumer......................... get with it create a good work culture again. Maybe now that Kimberly is there it will change she is good

  8. Helpful (1)

    "Associate Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Puget Sound Energy full-time (More than 3 years)

    Pros

    Stable job, company truly cares about safety of it's employees. Pay is good, yearly incentives are great. PTO is generous.

    Cons

    Not great benefits, very old fashioned. Hard to get in unless you know someone at the company. No vacation time versus sick time.. all PTO based.


  9. Helpful (4)

    "Great people, terrible middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puget Sound Energy full-time (More than 3 years)

    Pros

    Great benefits and a friendly atmosphere. It can be hard to fit in with the half of the company that has been there for 30+ years, but they come around eventually and they are a wealth of knowledge if you are willing to listen. Despite external reviews it is obvious that the employees care about customers and take genuine pride in their work.

    Cons

    Management is typically chosen based on how they perform as individual contributors and not based on actual leadership potential/ability. Many supervisors and managers are shuffled around under the guise of "increasing their experience in a different area of the company," when in fact they are failing. It takes an act of congress to get fired here... but maybe that is a pro depending on who you are.

    Advice to Management

    Care about your people and be genuine about it. Break down the silos. Give credit where credit is due.


  10. Helpful (4)

    "A lot of tension between departments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Project Manager in Bellevue, WA
    Former Employee - Associate Project Manager in Bellevue, WA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Puget Sound Energy full-time (More than 3 years)

    Pros

    Very good health benefits and low pressure in general. The stress comes when you have to battle with other departments to get things done.

    Cons

    Have to be on storm duty (supposedly voluntary, but not sure what happens if you decline too often). A lot of office politics (it's everywhere, but pretty bad here).

    Advice to Management

    Show empathy to the employees and demonstrate that you are working with them to resolve endemic issues.


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