Puget Sound Energy Customer Service Representative I Reviews | Glassdoor

Puget Sound Energy Customer Service Representative I Reviews

Updated Apr 26, 2016

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Found 3 reviews

1.2
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0%
Recommend to a Friend
0%
Approve of CEO
Puget Sound Energy CEO Kimberly J. Harris
Kimberly J. Harris
1 Ratings
  1. Helpful (2)

    "Business as ususal, there are no surprises, the benefits are the only reason to work here, great for close to retirement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative I in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Puget Sound Energy full-time for more than 3 years

    Pros

    not a bad place to work, great benefits,

    Cons

    don't work in the call center

    Advice to Management

    communication

    Puget Sound Energy2014-02-26
  2. Helpful (2)

    "Decent benefits but management falls short"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative I 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Puget Sound Energy for more than 10 years

    Pros

    OK Benefits, informal dress code

    Cons

    Management is disorganized. Doesn't involve employees in decisions. Company removes perks from union employees. Not enough rewards for good employees, not enough competent managers. Too much work with not enough employees. Micromanaging is HUGE here. Not much room for advancement.

    Advice to Management

    Stop micromanaging, look to your employees and listen to their ideas. Reward a job well done and address complacent employees.

    Puget Sound Energy2016-04-27
  3. Helpful (5)

    "It's all about the benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    Current Employee - Customer Service Representative I in Bothell, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Puget Sound Energy full-time for more than 3 years

    Pros

    Pay is ok. Health insurance is good. PTO is good.

    Cons

    Union. Promotion to csr II isn't about showing up to work on time, knowing your job, providing good service. If you're all about being on committees (birthday committee, weight loss committee....etc) ironically, if you're all about being involved so you Don't have to work, you can expect to be promoted.

    Puget Sound Energy2013-07-01
Found 3 reviews