Puppet Reviews | Glassdoor

Puppet Reviews

Updated Jun 2, 2019

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Found 114 reviews

4.4
StarStarStarStarStar
Rating TrendsRating Trends
86%
Recommend to a Friend
100%
Approve of CEO
Yvonne Wassenaar
8 Ratings
Pros
  • "Great culture, amazing people and a good work-life balance(in 16 reviews)

  • "Dogs are still a pretty great perk(in 11 reviews)

Cons
  • "(in 5 reviews)

  • "competing open source product, lot of projects stuck in v1(in 5 reviews)

More Pros and Cons
  1. Featured Review

    "Great Culture with growing pains for the right reasons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Director of Product Management in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time for less than a year

    Pros

    Work life balance, culture, great people who want to do good and do right. Lots of autonomy to get things done. Its the best company I've worked for in my 20 years in the industry.

    Cons

    We're going through growing pains at the moment which means we have a lot of learnings and that can be frustrating for those that don't have the visibility to see the light at the end of the tunnel. Those of us who do see it, have to do a better job of including and communicating that to others.

    Advice to Management

    Do fewer things more completely. Don't lose track of what made puppet successful in the first place. Focus on things where we have a more clear route to market.

    Puppet2019-02-26

    Puppet Response

    March 11, 2019Puppet

    Hi, this is Yvonne Wassenaar, CEO of Puppet. I appreciate your feedback and look forward to creating a more open and multi-directional set of communications with the distributed team at Puppet to address the challenge you call out about visibility. Taking your input via Glassdoor ...

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  2. "Feeling pretty darn privilege to be apart of the Puppet fam!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Revenue Accountant in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time for more than 3 years

    Pros

    An amazing team! We work as a unit, helping each other reach the finish line - no man left behind during audit season or monthly closes! There is a fantastic work-life balance and an equally fantastic management team. Our controller lets us know our work is valued. When we put in the extra work hours to kick off a new project it does not go unnoticed or unrewarded (shout out to our CFO!). I've always felt pretty...

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    Cons

    I wish there were more opportunities to work/socialize with other departments. I feel like I don't know many people outside of the G&A team.

    Advice to Management

    I do not think you get enough credit, thank you for taking the time to hear us out. I have seen all that you are doing for Puppet employees in the last couple of month and I am just wowed!

    Puppet2019-05-31
  3. "Great People, Poorly Managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director of Alliances in Portland, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Puppet full-time for more than a year

    Pros

    Puppet has a group of devoted hard working engineers and support organizations. Almost cult-like in their belief in what they do and how they help enterprises transform the way they build software. Also a fun and relaxing work environment.

    Cons

    Puppet has a history of being poorly managed. Leadership likes to believe they listen to employee input but they are so focused on keeping the ship running that they don't realize they're only paying lip service to this need. Unfortunately Puppet was unable to capitalize on the DevOps market when it was hot and enterprises are now moving past them.

    Advice to Management

    Really listen to your employees, don't just give it lip service.

    Puppet2019-05-20

    Puppet Response

    May 28, 2019Puppet

    Hi, this is Yvonne Wassenaar, CEO. Thank you for your feedback and call out of the team - one of the great things about working at Puppet is the passion of the people. I also appreciate your feedback on how these last couple of years have been hard on the team as the market has ...

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  4. Helpful (1)

    "Great transparency, flat-ish structure and opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineering Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time for more than 3 years

    Pros

    Customer and People driven. Really really great people who always want to make stuff better. Fantastic work/life balance. Open to remote employees.

    Cons

    a bit top-heavy for its size until very recently. Some mismatch between investments and revenue opportunities.

    Advice to Management

    Focus. Be clear on why and where the company focuses. Create and enforce goal alignment.

    Puppet2019-04-05

    Puppet Response

    April 9, 2019Puppet

    Hi, this is Padmashree Koneti, VP of Business Planning at Puppet. Thank you for taking the time to recognize the efforts of your colleagues to make Puppet a great place to work and solve our customers’ problems. Thanks also for your feedback on where we can improve. The company ...

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  5. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - People Team in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time for less than a year

    Pros

    Great culture, amazing people and a good work-life balance. I have only been with the company a short time but I already feel like I am making a difference. Yvonne has great energy and I am excited to see where she takes the company.

    Cons

    Like any large company, the communication could be better between the teams, but this is something that the management is aware of and working hard to improve. 401K could have a better match but there is still a match.

    Advice to Management

    Keep trying to improve communications between the teams.

    Puppet2019-03-21

    Puppet Response

    March 22, 2019Puppet

    Hi, and thanks for taking the time to provide feedback. Successful companies are the ones where team members are diving impact, not just doing a job. Building an environment at Puppet where everyone can deliver impact and achieve their true potential is a top goal for me as CEO - ...

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  6. "Still loving it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Site Reliability Engineer in Carrollton, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time for more than a year

    Pros

    Great work environment and lots of awesome people to interact with around the globe. Lots of openness. It's easy to reach out to people on other teams with questions or ideas.

    Cons

    Turnover is higher than average. Advancement process is poorly defined and not published where individual contributors can access it.

    Advice to Management

    Finally publish the career ladder.

    Puppet2019-03-07

    Puppet Response

    March 12, 2019Puppet

    Hi, this is Katie Abbott, SVP of Legal & People - thanks so much for taking the time to give us your feedback. Your advice highlights exactly what we are working on right now - today, in fact, we are hosting a manager training on new career development tools, which will shared ...

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  7. Helpful (1)

    "Great atmosphere"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Puppet full-time for less than a year

      Pros

      Catered Lunch on Wednesdays Bagel Mondays Amazing location of the office Great people

      Cons

      Not much to say as for as cons go.

      Puppet2019-03-15

      Puppet Response

      March 19, 2019Puppet

      Hello, and thank you for the positive feedback! This is Laura Nichols, Sr. Manager of Global Workplace. First and foremost, you are totally right about our people. Puppet people (like you!) are the special sauce that create a strong sense of place where we have offices and an authentic ...

      Show More
    • "Best place I have ever worked"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - GL Accountant in Portland, OR
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Puppet full-time for less than a year

      Pros

      Puppet is a very fun place to work. The employees are taken care of very well (free lunch on Wednesdays, lots of PTO, free coffee and snacks everyday, and the list goes on). I enjoy coming to work because all of my coworkers are super friendly and easy to talk to. The work that I am doing is also interesting and I continue to learn new things everyday.

      Cons

      I honestly have no cons so far.

      Puppet2018-11-28

      Puppet Response

      March 11, 2019Puppet

      Hi, it's Mark Iserloth, CFO. Thanks for taking the time to share your experience so far and I'm really glad it's been positive. We try to provide the best environment we can and I'm glad you want to come to work every day!

    • Helpful (2)

      "Field sales representative"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Sales 
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Puppet full-time

      Pros

      Great technology, great management style

      Cons

      None at this time, very happy

      Puppet2018-11-10
    • Helpful (1)

      "potential"

      StarStarStarStarStar
        Former Employee - Anonymous Employee in Bethesda, MD

        I worked at Puppet full-time for more than a year

        Pros

        Puppet has some great people

        Cons

        Management needs to keep eye on prize which are the people

        Puppet2018-11-09
      Found 114 reviews