Puppet Reviews | Glassdoor

Puppet Reviews

Updated July 28, 2017
67 reviews

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3.6
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Puppet CEO Sanjay Mirchandani
Sanjay Mirchandani
19 Ratings

67 Employee Reviews

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Pros
Cons
  • Inclusivity and tolerance in all forms, once non-negotiable cornerstones of company culture, are no longer priorities (in 4 reviews)

  • Open source commitments are now political minefields where movement depends on which leader has joined, left, or moved in a given quarter (in 4 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (6)

    "Best job I've ever had."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Frontend Engineer in Portland, OR
    Current Employee - Senior Frontend Engineer in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time (More than 3 years)

    Pros

    Energetic and brilliant people. Exceptional work environment. Amazing benefits. Remote work possible. Extremely engaging management. Competitive salaries.

    Cons

    That I didn't start working for Puppet sooner.

    Advice to Management

    Continue to allow engineers time for experimentation and research.


  2. Helpful (6)

    "Puppet has great people powering it and we keep growing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, OR
    Current Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time (Less than a year)

    Pros

    We get 4 days outside of PTO to volunteer and give back to the community. My colleagues are extremely smart and I have so many people to learn from in and outside my department. You have leadership's ear if you ask for it. They will listen. They will respond. Puppet recently rolled out a refreshed values push that was voted on and shaped based on employee feedback. That's rare outside a tiny company. There are a lot of great communities and people here. It's not perfect, but it's open and I feel valued.

    Cons

    Staff who would prefer to work under Luke and still function as a start up aren't happy. That's not going to change. You can't have both global growth and still function as a small local company.

    Advice to Management

    Keep listening to the employees from interns to tenured staff. The values aren't worth anything if they aren't continually lived throughout Puppet.

    Puppet Response

    Aug 1, 2017 – Sr. Social Media Manager

    Hi, this is Sanjay. I really appreciate you sharing your experience working at Puppet. The company is maturing and growing globally. From my perspective as CEO, the values exercise was important for... More

  3. Helpful (5)

    "Trying too hard to be big"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Puppet full-time (More than 3 years)

    Pros

    The company has a name that is widely known thanks to Luke and the early team members brilliant planning and execution. Great people, fun atmosphere and a ton of growth! Very big on diversity and helping the community.

    Cons

    Our CEO announced a program on January 31st to encourage donations to the ACLU and Puppet would match these donations up to 25k. This effort was spearheaded by our HR department. Reading between the lines, HR knows who is donating and who is not a "team player." This was extremely uncomfortable as I did not donate, but it was uncomfortable not to donate. This press was public, customers and prospects alike who follow Puppet may or may not have seen this -not a bonus for those who sell in the red states. Keep it internal, Puppet.
    In addition - Puppet offers an additional 50% referral bonus for employees who refer applicants that accept an offer who are either female or not white men. Equality is the best approach- who is the best candidate, no?

    Advice to Management

    If you want to sell in the red states, keep our great culture private. Focus on equality.

    Puppet Response

    Jul 25, 2017 – Sr. Social Media Manager

    Hi, I’m Katie Abbott, VP of Legal and HR at Puppet. Thank you for taking time to share your feedback. We are proud of the work we do with the community (every employee gets 4 days off a year to... More


  4. Helpful (8)

    "Growing Pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Sales Engineer in Portland, OR
    Former Employee - Technical Sales Engineer in Portland, OR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Puppet full-time (More than a year)

    Pros

    Good existing technology product that is broadly used in the marketplace.

    Cons

    Their product doesn't seem to have a long lifespan from here going forward. Also there is a very very strong cultural problem at the company. It feels very tense in engineering and in sales with public discussions about issues. Not really sure where the company or product is headed. There were several people leaving per week during spring and summer of 2017.


  5. Helpful (1)

    "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Puppet full-time (More than 3 years)

    Pros

    Puppet has great career advancement opportunities, a great work life balance, and fantastic leadership that is setting the company on a course for success.

    Cons

    The culture is changing significantly, moving from a start-up focused to a large-scale corporate environment, which is causing some of the best talent to look for other opportunities.


  6. Helpful (6)

    "Inexperienced management, lack of product leadership, negative environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Puppet full-time (More than 3 years)

    Pros

    rank and file employees are for the most part nice people.

    Cons

    The middle management class here is really dysfunctional. Many don't have basic qualifications for their position. Serious micromanagement and bullying is happening in certain pockets. Gender bias is very strong in key areas. Lots of women have left. product management is still fractured and immature. company is oriented toward managers at the expense of working staff, even paying higher bonuses to people who recruit ordinary managers than valuable engineers. Turnover high. I know several employees who applied for other positions and were denied and left.

    Advice to Management

    At this point the best thing would be to sell the company to a more mature organization. the management situation is so bad I don't think it can be fixed.

    Puppet Response

    Jul 25, 2017 – Sr. Social Media Manager

    Hello, I'm Omri Gazitt, Chief Product Officer at Puppet. Thank you for sharing your feedback and experience. It's important for us to understand the concerns of every employee- from interns to... More


  7. Helpful (1)

    "Growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great people and wonderful space to work in.

    Cons

    Growing pains of moving from Startup to Larger scale left a lot of the great company culture in the dust.

  8. Helpful (3)

    "It is a very exciting time to be at Puppet!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Technologist in Portland, OR
    Current Employee - Principal Technologist in Portland, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Puppet full-time (More than 3 years)

    Pros

    Industry leading product, enthusiastic community and customer base, potential for game changing new products

    Cons

    It is definitely a time of change at Puppet, especially organizationally and especially at the highest levels... this is often an uncomfortable time for anyone who hasn't been through something similar in their career.

    Advice to Management

    Continue to be sensitive to the fear and anxiety, especially from our most tenured and talented (AND LOYAL!) employees but don't let it cripple our ability to accelerate into this next curve. This transformation isn't for everyone.

    Puppet Response

    Apr 27, 2017 – Sr. Director Talent Acquisition

    Thank you for your feedback. We continue to be proud of our industry leading product and our puppet community and customers. We will continue to change and evolve as an organization and we want our... More


  9. Helpful (27)

    "Not sure if destined for greatness or destined to flame out."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, OR
    Former Employee - Anonymous Employee in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Puppet full-time (More than a year)

    Pros

    - New CEO seems to know what he's doing, has put muscle behind existing efforts to run a better business. New CFO is also excellent.
    - Finally getting the business on track, potential to do really great things as a company.
    - The people. The bulk of employees are amazing and a joy to work with.
    - Great PTO. Decent benefits otherwise.
    - Beer on tap. You can bring your dog to work, if that's your thing. Catered Wednesday lunch. Convenient location downtown. Gym and parking in the building. Competitive salaries for Portland (but not for tech, generally).

    Cons

    - So desperate to fix their retention problem that they're willing to look the other way for misogynist problematic employees, do-nothing managers in several departments.
    - Tone-deaf on diversity issues, 4 female execs have left in the past 4 months and no one's talking about it. New head of HR is a huge liability to the company and has made sexist remarks and taken actions targeted at specific employees (arbitrarily making new benefits apply only to some employees and not others, in a seemingly punitive way). I'd expect lawsuits in the next year.
    - "Workplace" team and general office management is abysmal. Emphasis has been placed on hiring designers rather than actual facilities people - resulting in very expensive and swank areas that go months without cleaning, instagram-worthy spaces with year-old sticky handprints and dust. Employees take care of things themselves despite four or five people hired to do so.
    - "Top-heavy" hiring plan this past year (significantly more managers+ than lower-level individual contributors) has resulted in overworked managers who don't have time to manage, and no mid-level individual contributors to do actual work.

    Advice to Management

    - Take employee concerns seriously. Puppet can't afford it's current turnover rate.
    - Focus on real career advancement for employees, not random perks or arbitrary promotion without professional development.
    - Fire certain high-level employees, for cause. You know who they are.
    - Stop hiring so many people at the senior manager level and above, focus on lower level individuals who do the actual work rather than just talk about it. Puppet is incredibly top-heavy right now.


  10. Helpful (3)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Puppet full-time (More than a year)

    Pros

    Good people, Nice offices, good market space

    Cons

    Benefits are only ok, continuous management changes, slow product development

    Advice to Management

    accelerate dev. of features that can be sold commercially


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