Purolator International Reviews | Glassdoor

Purolator International Reviews

Updated November 22, 2017
58 reviews

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2.9
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John T. Costanzo
26 Ratings

58 Employee Reviews

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Pros
  • Strong network in Canada and leveraging of parent company assets are a major strength (in 3 reviews)

  • Commitment of front line customer service folks is commendable and the efforts a some key subject matter experts hold the organization together (in 4 reviews)

Cons
More Pros and Cons

  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Purolator International full-time

    Pros

    Great Company to work for,

    Cons

    limited advancements, small room for growth due to company size


  2. Helpful (1)

    "Avoid at all costs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jericho, NY
    Former Employee - Anonymous Employee in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator International full-time

    Pros

    The brand name in Canada

    Cons

    Not to be trusted - they say one thing, the opposite it true. Pay is below standard, work/life balance is not respected. President is completely detached from reality, the market place, modern employment practices and respectful way of treating employees. Do not listen to the false statements they give you in the interview, you will quickly come to see reality and it's not pleasant at all.

    Advice to Management

    It starts at the top - the President needs to retire as he's living in a time warp. Remove the managers that are just "yes" people and nod in blind agreement. Invest in back office support, bring IT leadership into the current era (or at least in to the age of the internet) and stop trying to be something you are not! There are some good people in the company who are beaten down by the inept senior leadership. Clear out the top and allow the organization to grow rather than being held back by someone that should have been put out to pasture 10 years ago!

  3. Helpful (2)

    "Avoid this Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Jericho, NY
    Former Employee - Sales in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator International full-time

    Pros

    They say its a great company, and you learn quickly as things go down hill.

    Cons

    lack of support, not enough resources, company doesn't care about their employees, no respect to work life balance, makes the rules up as they go along.
    Revolving door of employees and sales people.


  4. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator International full-time (More than 5 years)

    Pros

    High earning potential
    Great base salary

    Cons

    Lack of upward mobility opportunities


  5. "Safety, Security and Regulatory Compliance manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - District Manager in Jericho, NY
    Current Employee - District Manager in Jericho, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator International full-time (More than 3 years)

    Pros

    Well respected Market Leader, 50 years in business, enjoy working with an inspired team, Customer centric and employee empowered.

    Cons

    None to mention, keep up the good work

    Advice to Management

    Keep focused on Customer satisfaction, Employee engagement and Market competativeness


  6. Helpful (7)

    "Poor Management-Immature-Not competitive-Pretends to be a Transportation Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator International full-time

    Pros

    Pays well - while it last

    Cons

    keep looking for a job - not competitive - does not understand markets - management is immature and pretends like they are a big player in transportation - the whole company is a joke - sales process is so long and confusing customers loose interest

    Advice to Management

    stay in the north


  7. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator International full-time (More than 10 years)

    Pros

    Your voice will be heard. Strong focus on employee development and consistently building for the future. Strong Executive Leadership team with extremely knowledgeable and proficient divisional President.

    Cons

    401k program needs an overhaul. Otherwise the benefits package is solid.

    Advice to Management

    Continue to build on the synergies realized by leveraging the CPC group of companies.

  8. Helpful (13)

    "Crumbling Walls of Jericho"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator International full-time (More than 10 years)

    Pros

    - Good Comprehensive Benefits Packages for Team Members & Their Families
    - Three Weeks Vacation First Year
    - Sales Commissions Can Be Very Lucrative for Few Who Make It
    - Strength of Brand and Network in Canada. Excellent Canadian Brand Awareness.
    - Have Created Good MouseTrap for Cross Border Solutions, but Others Have Improved It
    - Core of Brilliant, Talented Employees Keep Organization Moving, Productive, Enjoyable, and Fun
    - Excellent Client Relationship Representatives & District Operations Support Teams Tremendously Support Customers & Representatives
    - Success Breeds Freedom

    Cons

    - Excessively High Sales Turnover Across Entire Organization (87.5% of reps in my District replaced in 12-18 month period, 60% Sales Management Turnover Within 9 months)
    - About 75% of Members of Executive Leadership Team Have Resigned or Left in Last 6-18 Months
    - Sales Incentive Plan Pro-Rates Sales Commissions Based on Maternity Leave, Medical Leave, & Leaves of Absence, Needs to Be Legally Challenged.
    - Consistent Company LayOffs over the Last Two Years in Q4
    - Sales Management Realignment Every 6-9 Months Minimum That Impacts Entire Organization
    - New Product Focus every 9-12 Months for New Potential Revenue Streams. Only One Has Really Succeeded
    - IT Solutions for Customers are all Customized, Excessively Costly, & Impact Sales Representative's Sales Commissions All at Commencement of Shipping
    - No Regional Consideration Considered for Base Salaries Based On Cost of Living
    - Account On Boarding Process is Complicated, Laborious, and Time Consuming. Sales Professional Doubles As Project Manager When OnBoarding Accounts, But This Process Has Improved
    - Painfully Slow and Subjective Sales Reimbursement Process is Brutal. Can Take Three to Six Weeks for Reimbursement
    - Pays Outside Consultant Handsomely Instead of Using Existing, Talented, Capably, & Loyal Employees Capable of Doing Better Work More Quickly
    - Work/Life Balance can be Fleeting & Challenging
    - 7 CEOs of Parent Canadian Company in 10 Plus Years Does Not Really Excude Confidence or Consistency

    Advice to Management

    - Realize Sales Turnover is a Real Problem and not Industry Standard
    - Fix Your Sales Incentive Plan to Pay Sales Professionals Consistently On Time and Accurately
    - Trust Your Sales Professionals and Sales Management Team to Manage Their Business
    - Provide Consistent & Accurate Account Profitability Information
    - Promote More Candidates From Within For Sales & District Management Positions, Instead of Hiring Friends of Friends
    - Treat and Trust Talented Sales Representatives & Sales Managers You Hire To Do Their Jobs
    - Motivate and Encourage Your Sales Professionals Instead of Company Wide Written Warnings of UnRealistic and UnAttainable KPI's
    - Don't Onboard New Employees With $4k-$6k of Credit Card Debt for Training that they are not Reimbursed for in Timely Fashion
    - When Management Makes a Verbal Commitment to a Sales Professional on Compensation and/or Annual Incentive Programs, It Should be Honored. Many Good and Talented People Would Still Be There
    - Employee Satisfaction Scores Improving, Town Hall Meetings Where You Are Reprinanded For Being Honest, and PowerPoint Presentations Don't Make Core Sales Issues Disappear
    - Don't Cancel Sales Incentive Trips Without Notice Two out of Three Years
    - Allow Sales Professionals Some Time to Question Decisions That Have Been Made on Sales Commissions Before They Are Paid
    - New Business is New Business. Whether it is From an Existing Customer or Brand New Logo. Should Not Be Treated As Base
    - Provide Sales Reps with Real Mobile Access to CRM


  9. Helpful (3)

    "A Solid Company that Feels Like Family"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator International full-time (More than a year)

    Pros

    It is unfortunate that there have been some negative reviews about Purolator International on Glassdoor, as they do not reflect our overall employee engagement. The culture here is tightly-knit, entreprenurial, and generally collaborative. If you have good ideas to improve the business and offer solutions for customers, you will be heard.

    Cons

    This industry has generally not kept up in terms of benefits and the type of flexibility that may be common in tech, healthcare, etc.

    Also it can be isolating for some employees who don't work at one of the district or headquarters offices, but there have been some more steps to address that through teleconferences, site visits, training opportunities, etc.

    Advice to Management

    Allow more flexibility (more holidays, work from home, etc.) for your employees.


  10. Helpful (7)

    "Out of touch and no vision"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jericho, NY
    Former Employee - Anonymous Employee in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator International full-time (More than 3 years)

    Pros

    Excellent delivery network in Canada means service levels are strong. Commitment of front line customer service folks is commendable and the efforts a some key subject matter experts hold the organization together.

    Cons

    President of the US division is a major factor holding the company back. He is out of touch with modern company cultures and is living in an era that is at least 20 years out of date. Micro management, blaming, limited trust and stone age IT solutions. What could be such a strong company is poorly led and from the top. Constant directional changes show zero vision, recent (multiple) rounds of layoffs shows that it isn't working.

    Advice to Management

    Step aside and bring in some fresh leadership who trust their team and bring the energy, direction and vision to turn things around before it's too late. Focus on doing 2-3 things really well, not 12-15 things badly.


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