Purolator International Reviews | Glassdoor

Purolator International Reviews

Updated February 6, 2017
53 reviews

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Full-time Part-time

2.7
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John T. Costanzo
21 Ratings

53 Employee Reviews

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Pros
  • Strong network in Canada and leveraging of parent company assets are a major strength (in 3 reviews)

  • Commitment of front line customer service folks is commendable and the efforts a some key subject matter experts hold the organization together (in 4 reviews)

Cons
  • The poor decisions made by these managers really show their lack of experience (in 2 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (2)

    "A Solid Company that Feels Like Family"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator International full-time (More than a year)

    Pros

    It is unfortunate that there have been some negative reviews about Purolator International on Glassdoor, as they do not reflect our overall employee engagement. The culture here is tightly-knit, entreprenurial, and generally collaborative. If you have good ideas to improve the business and offer solutions for customers, you will be heard.

    Cons

    This industry has generally not kept up in terms of benefits and the type of flexibility that may be common in tech, healthcare, etc.

    Also it can be isolating for some employees who don't work at one of the district or headquarters offices, but there have been some more steps to address that through teleconferences, site visits, training opportunities, etc.

    Advice to Management

    Allow more flexibility (more holidays, work from home, etc.) for your employees.


  2. "Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Philadelphia, PA
    Current Employee - Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Purolator International full-time (More than 10 years)

    Pros

    Your voice will be heard. Strong focus on employee development and consistently building for the future. Strong Executive Leadership team with extremely knowledgeable and proficient divisional President.

    Cons

    401k program needs an overhaul. Otherwise the benefits package is solid.

    Advice to Management

    Continue to build on the synergies realized by leveraging the CPC group of companies.


  3. Helpful (7)

    "Out of touch and no vision"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jericho, NY
    Former Employee - Anonymous Employee in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Purolator International full-time (More than 3 years)

    Pros

    Excellent delivery network in Canada means service levels are strong. Commitment of front line customer service folks is commendable and the efforts a some key subject matter experts hold the organization together.

    Cons

    President of the US division is a major factor holding the company back. He is out of touch with modern company cultures and is living in an era that is at least 20 years out of date. Micro management, blaming, limited trust and stone age IT solutions. What could be such a strong company is poorly led and from the top. Constant directional changes show zero vision, recent (multiple) rounds of layoffs shows that it isn't working.

    Advice to Management

    Step aside and bring in some fresh leadership who trust their team and bring the energy, direction and vision to turn things around before it's too late. Focus on doing 2-3 things really well, not 12-15 things badly.


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  5. Helpful (7)

    "Downward Spiral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jericho, NY
    Current Employee - Anonymous Employee in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Purolator International full-time

    Pros

    The people are great, however they are all over worked and can't handle their work load. Email remain unresponsive, support is lacking, and turnover is high.
    Can't keep track of who is responsible, and no one is accountable.

    Cons

    President remains in the stone ages, tools and resources are lacking, no accountability, poor communication, no budget, demoting people to fill positions, losing people and not replacing positions.

    Advice to Management

    Need to look at Jercho, and yourself to fix the problem. How many times are you going to layoff instead of facing the issues, they are in Jericho.


  6. Helpful (1)

    "warehose"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    left me alone to do my work

    Cons

    pay isn't enough for the work expected


  7. Helpful (6)

    "Poor Top Leadership holds company back"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in New York, NY
    Former Employee - Sales Executive in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Many solid tenured employees hold the company together with their commitment and hard work. Many managers and front line employees are talented, knowledgeable and keep customers content even with limited IT solutions. Strong network in Canada and leveraging of parent company assets are a major strength.

    Cons

    Short sighted and inconsistent vision hamper the growth of the company as leadership consistently seeks short term answers often making several restructures each year. President often threatens middle management and passes blame on decisions made by the executive team. IT is behind the times and makes work much more manual at the depot level. Turnover is quite high due to micromanagement and regular change in direction at the Corporate level.

    Advice to Management

    Listen to employees and give them tools to succeed rather than the current dictatorial approach to running the business. Cultural change is needed which seems best served by a change at the top of the company. The very recent departure of several VP level positions highlight the difficult environment created at the top level of the company.


  8. "Fun Environment"

    Star Star Star Star Star
    Former Employee - Forklift Operator in Lancaster, CA
    Former Employee - Forklift Operator in Lancaster, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Purolator International (Less than a year)

    Pros

    Very friendly and fullfilling jo

    Cons

    None to think of at the moment.

    Advice to Management

    Keep up the good work.


  9. "Client Relations Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Relations Representative in Columbus, OH
    Current Employee - Client Relations Representative in Columbus, OH
    Recommends
    Neutral Outlook

    I have been working at Purolator International full-time (More than a year)

    Pros

    They truly emphasize the importance of family, and their actions match their values. My time at Purolator thus far, has offered me great opportunity for personal growth. My manager doesn't believe in micro-management, and his style has allowed me to bring many great ideas to the table. There isn't a day in which I don't look forward to work.

    Cons

    Collaboration, and a willingness to act on ideas of change. My only complaint is the lack of vision in my current department. Many are not willing to question the status-quo, and think outside of the box. The reasoning may be that they themselves created most of the current process.

    Advice to Management

    Really did into new ideas and promote creativity and vision. Employees will continue to challenge the process & cultivate good change, as long as they feel their work doesn't go in vein. Try to keep an open mind, and understand that listening to all of your resources and promoting new ideas will only help the company grow.


  10. Helpful (8)

    "STAY AWAY !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Jericho, NY
    Current Employee - Anonymous Employee in Jericho, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Vac time and medical benifits

    Cons

    Poor management and no where for growth. Very unprofessional.

    Advice to Management

    Re organise and rehire professionals


  11. Helpful (5)

    "Branch Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Bedford, TX
    Former Employee - Branch Manager in Bedford, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Purolator International full-time (More than a year)

    Pros

    The people that work at Purolator as your peers are fantastic people

    Cons

    Upper management micro manages and expects you to work 7 days a week with no life balance

    Purolator International Response

    Oct 8, 2015 – VP, Field Sales & Services

    Your feedback on the people who work for Purolator International is appreciated as I agree we have high quality team. The Branch Manager position is primarily responsible for direct sales and ... More


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