Pyramid Hotel Group Reviews | Glassdoor

Pyramid Hotel Group Reviews

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Found 87 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
52%
Recommend to a Friend
64%
Approve of CEO
Richard Kelleher
31 Ratings
Pros
Cons
  • "Upper management, managers and supervisors(in 7 reviews)

  • "discretionary bonus (which is 50% of your yearly bonus plan) is only awarded after 15(in 3 reviews)

More Pros and Cons
  1. "I have a lot of customer services skills and office skills i willing to learning that i need to know about this job"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Pyramid Hotel Group

      Pros

      Trying something new and proving

      Cons

      Getting to know the company and the environment plus meeting new people

      Advice to Management

      Yes i will

    • "No advancement opportunities"

      StarStarStarStarStar
        Former Employee - AYS in Houston, TX

        I worked at Pyramid Hotel Group full-time for more than 2 years

        Pros

        Actual work was easy, free lunch(food was ehh for employees)

        Cons

        Growth, and/or advancement opportunities, low pay

      • "For the Hartford Windsor, CT location-One of the worst working conditions I've ever experienced, very toxic environment"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Restaurant Manager in Windsor, CT
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I worked at Pyramid Hotel Group full-time for more than 4 years

        Pros

        Lots of opportunities for movement, if you're willing to relocate.

        Cons

        Speaking specifically about the Hartford Windsor, CT location (on Day Hill Rd), the upper management team is terrible. Very unprofessional, they ignore blatant drug use by staff, they allow senior staff to commit repeated major policy infractions with no repercussions, and the worst is that they turn a blind eye, and almost promote, a hostile work environment.

      • "Great Company"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Front Desk in Boston, MA
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Pyramid Hotel Group full-time for more than 4 years

        Pros

        Good starting pay, good community

        Cons

        Health Insurance can be better

      • "Unkept promises"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Compensation and Benefits
        • Senior Management
        Current Employee - Sales Manager 
        Doesn't Recommend
        Neutral Outlook
        Disapproves of CEO

        I have been working at Pyramid Hotel Group full-time for more than a year

        Pros

        I have no pros at this time

        Cons

        -health & dental insurance options not good -401K package - might as well not have one -lots of reports

        Advice to Management

        -follow through on what you promise to employees

      • "Worst job experience"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Sales Manager in Baltimore, MD
        Doesn't Recommend
        Negative Outlook
        No opinion of CEO

        I worked at Pyramid Hotel Group full-time for more than 2 years

        Pros

        Benefits are given from day 1 to managers

        Cons

        Simply put, they didn't not value employees, clients, or guests. Workload inequity. Bonus plan was not honored. The hotel I worked didn't meet Marriott Brand standards.

        Advice to Management

        Value your employees. Value your guests and clients.

      • "Good to work here for sure"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Anonymous Employee in Washington, DC
        Recommends
        Positive Outlook
        Approves of CEO

        I have been working at Pyramid Hotel Group full-time for more than 2 years

        Pros

        Staff and environmental are Great to work

        Cons

        Every thing is all right to work here

      • "Just like all the rest"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at Pyramid Hotel Group full-time for more than 2 years

        Pros

        Benefits were good and hourly employees received bonuses!

        Cons

        Corporate management was phony and looked the other way when difficult decisions had to be made. Heard many discriminatory comments from leaders who should have been setting the example.

        Advice to Management

        Try to be more genuine. It's not all about the money.

      • "Front Desk Agent"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Anonymous Employee 
        Positive Outlook
        Disapproves of CEO

        I worked at Pyramid Hotel Group full-time for more than a year

        Pros

        Great benefits in regards to their better branded hotels

        Cons

        No in-house promotional opportunity. Mildly honest upper management

        Advice to Management

        Practice what you preach

      • Helpful (1)

        "Needs new management and more funding"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Guest Service Representative in Windsor, CT
        Doesn't Recommend
        Negative Outlook
        Disapproves of CEO

        I worked at Pyramid Hotel Group full-time for more than 4 years

        Pros

        -Friendly coworkers -Safe work environment

        Cons

        -Some management did nothing and pushed their workload onto other staff. -constantly not enough employees for work load -Not enough funding given to the hotels for the hotels to work at 100% efficiency and provide the best guest service possiable.

        Advice to Management

        Do a mystery shop on Management staff at the properties and ask them to show you how they do their work and see if they know how to do it, don't exclude any of the core 6.

      Found 87 reviews