Pyramid Hotel Group Reviews | Glassdoor

Pyramid Hotel Group Reviews

Updated March 25, 2017
54 reviews

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3.0
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Richard M. Kelleher
14 Ratings

54 Employee Reviews

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Pros
Cons
  • The corporate office will promise you the world then change their minds over and over again until you get sick of waiting on an actual answer (in 2 reviews)

  • Too many demands of it's smaller hotels (in 3 reviews)

More Pros and Cons

  1. "Assistant Director of Engineering"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Director of Engineering in Daytona Beach, FL
    Former Employee - Assistant Director of Engineering in Daytona Beach, FL
    Recommends
    Positive Outlook

    I worked at Pyramid Hotel Group full-time (More than 8 years)

    Pros

    Depth of knowledge of owners & operators of Hotels

    Cons

    Some delay in project approvals since company is so large and vetting process could be slow.


  2. "Great Earning Incentives"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Pyramid Hotel Group full-time

    Pros

    .Rewarded for customers leaving reviews and mentioning your names

    Cons

    Managers didn't always fit the "Marriott" brand style of managing

    Advice to Management

    Honor and respect your employees.


  3. "Barista"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Pyramid Hotel Group part-time

    Pros

    Relatively easy job that is worth the money. Great to work at while in School.

    Cons

    Management can be hard to deal with and they have communication troubles with each other. Workplace seems to breed problems throughout the workforce. Very corporate feeling.

    Advice to Management

    Don't contribute to workplace drama


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Antiquated management style from the Executive Leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Pyramid Hotel Group full-time (Less than a year)

    Pros

    Immense opportunities for career growth

    Cons

    Growing so fast, they are unable to effectively operate current portfolio. The acquisition of Graduate Hotels has only added to their chaos. The top management is overwhelmed with the current situation. Operational managers are given demands to perform without the resources to be successful.

    Advice to Management

    Add more diversity to the Executive Leadership Team. Offer better support to the operational managers.


  6. "Great Company if You are a NEW HIRE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Birmingham, AL
    Current Employee - Finance in Birmingham, AL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Pyramid Hotel Group full-time (More than a year)

    Pros

    Treats new hires like royalty with outrageous salaries
    Fair pay for new hires
    Excellent training program
    Great incentives for bonuses

    Cons

    Poor communication
    No raise for current employees doing the same job as new employees making 2x the salary
    Empty promises

    Advice to Management

    Promote from within instead of hiring from outside sources.
    Be honest with your employees.


  7. "good culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great company culture, opportunity for advancement

    Cons

    None to think of at this time

    Advice to Management

    Keep investing in training


  8. Helpful (1)

    "REAL REVIEW BY REAL EMPLOYEE"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    I have been working at Pyramid Hotel Group full-time (More than a year)

    Pros

    They mandatory "Care Rally's" where they raffle off prizes such as TV's, tablets and gift cards. The idea is nice but doesn't make up for the overwhelmingly negative experience they bring.

    Cons

    They took over the hotel and forced the entire sales team to start working 50 hour work week while only paying them for 40 hours. They stated that the money would be made back up in "your incentives", didn't amount to anything more than a $100 visa gift card. Their culture is to make you work more and when people leave (not just one or two) instead they force you to take up their additional responsibilities all while maintaining you don't go over on your hours with constant email notifications of your current time sheet because "we can't afford to pay you overtime". Forced majority of the hotel's staff to take PTO during Thanksgiving even though the majority didn't have PTO to spend because Pyramid had just taken over in October - most of the staff didn't receive full pay checks that week due to the forced shutdown. Five people have left the sales department since Pyramid has come in and they haven't hired anyone - yet they complain about missed calls and low room occupancy, we're understaffed folks. All in all Pyramid has proven to be the worst company I've ever worked for. They take care of their own - those who they brought in - and their actions show that they can care less about the people who've been at this hotel for YEARS. They've lost a lot of valuable knowledge both client and market wise by essentially running people into the ground.

    DO YOURSELF A FAVOR AND DO NOT TAKE THE JOB. I PROMISE YOUR SANITY WILL THANK ME/YOU FOR IT.

    Advice to Management

    Invest in the people at properties you take over. They have valuable insight and relationships built over many years that are assets to your property. Do not waste them because you refuse to compromise. The "It's MY way or the highway" mentality you bring is a cancer.


  9. "Banquet Staff"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Pyramid Hotel Group part-time

    Pros

    Great team environment.
    Good for a additional earnings

    Cons

    Work is sporadic and seasonal

    Advice to Management

    Communication is key


  10. Helpful (2)

    "Good Managers Finish Last"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Pyramid Hotel Group full-time (Less than a year)

    Pros

    - Good Benefits
    - Large portfolio of hotels
    - Care committee and Care rally with employee incentives.
    - Company is growing
    - Corporate training program

    Cons

    - Managers are not respected or valued
    - Focused on high revenue rather than guest experience.
    - High turn over with line level employees, often very short staffed.
    - A 9 to 5 culture with senior managers leaving younger managers without proper resources. Senior managers often inexperienced and no focus on training.
    - No focus on team building and collaborative hospitality culture. Very conservative.
    - Corporate management "open door policy" is nonexistent.
    - HR can not be trusted.

    Advice to Management

    Value your managers and stop allowing line level employees to collect a paycheck when they refuse to contribute to the team or do the bare minimum at their jobs. Focus on hiring quality employees, listen and trust your managers.


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great growth opportunities and they truly care about the team members.

    Cons

    Antiquated financial processes, lack of technology.



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