QBE Reviews | Glassdoor

QBE Reviews

Updated November 16, 2017
569 reviews

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569 Employee Reviews

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Pros
  • Super employer high on work-life balance (in 50 reviews)

  • Good benefits and work life balance (in 47 reviews)

Cons
  • A lot of changes in upper management recently (in 27 reviews)

  • Senior management doesn't understand whats happening at grass roots as middle management only shares the positives (in 24 reviews)

More Pros and Cons

  1. "Claims Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    Good benefits. Decent communication by management but lacks follow through.

    Cons

    The claims department was in a constant state of restructuring, meaning lots of upper management changes, layoffs, and office closings. Other lines of business don't seem to be effected and the employees in those organizations seem happy. From my observations, moral was horribly low in the claims organization and high in other areas. Meetings were held to encourage dialog between upper management and ground-floor employees but nothing seemed to come from those discussions. From what I have heard since leaving, the claims organization has gotten worse with a lot of long-term employees leaving.

    Not many opportunities for advancement, I found once I got stuck in claims there wasn't an opportunity to switch. That was the main reason for me leaving, I took a position to advance my career.


  2. "Nice place to work, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at QBE full-time

    Pros

    Easygoing culture, good pay, benefits and vacation time.

    Cons

    Management has trouble deciding on direction and strategy.

  3. "QBE New York Headquarters-Sun Prairie Hub"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 8 years)

    Pros

    Benefits
    Some great people who truly care

    Cons

    Lack of work life balance
    Constant change of management/direction/strategy

    Advice to Management

    Truly listen to the individuals at ground level conducting the day-in-day-out services of company
    Ensure middle management is truly competent to lead


  4. "Amazing company to work for with good benefits that provides a good home work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claim Representative in Seattle, WA
    Current Employee - Senior Claim Representative in Seattle, WA
    Positive Outlook
    Approves of CEO

    I have been working at QBE (More than a year)

    Pros

    Lots of room for growth! Lots of training opportunities! Great claims team! Competitive salaries and benefits packages. Average claims professional working is 15 plus years experience.

    Cons

    Claims to employer ratio is considerably high! Need to hire on additional employees to keep up with their incoming volume!

    Advice to Management

    Hire more employees!!


  5. "Human Resources Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QBE full-time

    Pros

    Great people with lots of talent. Dedicated to customer service

    Cons

    Too much change and not enough stability at the top


  6. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at QBE full-time (More than 3 years)

    Pros

    Global network, dedicated people, seems to be turning the corner on clarity of mission and purpose but time will tell if consumers and brokers buy in.

    Cons

    Management turnover prohibits clarity of mission and continual redirection, inability to integrate IT systems. Lack of clarity around appetite. Vision and mission do not match distribution and customer demands. Products not competitive for target market segment. Management struggles with silo mentality and unable to create an enterprise wide effective team. Struggles with gathering and using data and matrix for key decisions and severely behind market leaders in this regard.

    Advice to Management

    Stability in management, set visision and mission and stick to it, focus on consumer demands in niche market segments and solve for that demand. Meet the customers needs.


  7. "Processing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QBE full-time (More than a year)

    Pros

    Benefits, work environment, goals

    Cons

    Dont' really have cons to write about

  8. Helpful (1)

    "A company lost in translation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    some nice people, sure, good training programs

    Cons

    lack of understanding of ethics

    Advice to Management

    top managers: get out!
    middle managers: step up; you can make it


  9. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 5 years)

    Pros

    People, Market, Location, potential for growth

    Cons

    unstable, fractured businesses, poor management


  10. "Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I have been working at QBE full-time

    Pros

    Good compensation and benefits, flexible working hours and some staff qualifies for telecommuting. Co-workers are good people.

    Cons

    No longer supporting a Pacific NW presence. Mass layoffs and no new opportunities in Seattle / Bellevue area. Chaotic management.

    Advice to Management

    Hire a good management team and keep them in place for a while. Respect your remote workers. Implement quality control.


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