QS/1 Reviews | Glassdoor

QS/1 Reviews

Updated October 29, 2017
25 reviews

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3.3
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Tammy Devine
9 Ratings

25 Employee Reviews

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  1. "Great Company To Work For - Even Greater Future Instore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QS/1 full-time

    Pros

    With both a new CEO for the JM Smith Corporation and a new President at QS/1, QS/1 is in major up swing. The focus on keeping existing customers and doing what ever it takes to keep them. That combined with getting new customers. Great benefits including an extra paycheck at Christmas and a corporation wide bonus paid in May almost every year. If you can get a job with this company do so.

    Cons

    With the new change in management can't think of any.

    Advice to Management

    Keep up the good work


  2. "Too many Chiefs, not enough Indians."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Spartanburg, SC
    Former Employee - Anonymous Employee in Spartanburg, SC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QS/1 full-time (More than 5 years)

    Pros

    Great insurance for employees, lots of cool co-workers, and annual bonuses.

    Cons

    The customer service department is horrible to work for. It's an endless stream of calls and the hard workers get rewarded with more work. If you're not "in" with management you will not be promoted.

    Advice to Management

    Don't release broken software updates and treat the CS employees better.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at QS/1 full-time

    Pros

    Work from home
    Benefits
    Travel
    That’s it

    Cons

    - Outdated corporate policies
    - Poor management
    -Terrible and slow software
    - Awful pay

    Advice to Management

    Hire new talent for developers, software is dated and it shows.
    Continue to replace leadership who’ve been stale and not progressive. To ensure success, you must continue to push forward.


  4. "Great Company to Work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QS/1 full-time (More than 10 years)

    Pros

    New Leadership has been put in place that is focusing entirely on customers and it is a breath of fresh air. Benefits package is very good.

    Cons

    Internal systems technology is lacking and the business processes are old school. The company needs a more progressive approach for managing it's business. Employees could become irrelevant if they don't stay on top of the latest business methodologies outside the company.

    Advice to Management

    Keep doing what you're doing by blowing up the established policies and focusing on customers, customers and customers. Start using the latest technologies and methodologies to grow the business and your employees


  5. "A reinvigorated company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Spartanburg, SC
    Current Employee - Anonymous Employee in Spartanburg, SC
    Recommends
    Positive Outlook

    Pros

    This company is on fire after the hiring of it's new parent corporation CEO and the subsequent hiring of a new president at QS/1. Things are moving and changing at break neck speed that is needed and very exciting.

    Cons

    Many things have to be overcome after many years of stagnation.

    Advice to Management

    Keep up the great work!


  6. "Disconnect between corporate HQ and regional offices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Employee
    Former Employee - Regional Employee

    I worked at QS/1 full-time (More than 10 years)

    Pros

    Company car means no more car payment. Great customer base makes for excellent referrals when it comes time to leave. Traveling service technician provides lots of site seeing opportunities but pack your own lunch because the reimbursement policy is severely lacking.

    Overall not the worse place to work if you want to get IT experience, albeit last decade's tech. Do you're job, make some good contacts and then move on.

    Cons

    Major disconnect between the "Good Ol' Boys" down south and the rest of the developed world. This is a company stuck in the past that likes to relive the glory days when they were cutting edge. News flash, things have changed a lot in technology since the mid 70's.

    No chance for advancement unless you work in the corporate office and even then it comes down to knowing the right people rather than the right skills. Too many people in positions that shouldn't be and who'd be out of a job in the real world. Suggestions to improve customer service or make processes more efficient are considered heresy. Know your place and just do your job. Again, this is a place to get experience and references for your next job.

    Advice to Management

    To senior management: it's time to step down. Yes, you wrote the code that made the company what it was but that doesn't mean you have the needed business sense to run a competitive technology company.


  7. "Feel sorry for the customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training
    Former Employee - Training
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QS/1 full-time (More than 5 years)

    Pros

    Company car for personal use as well. That's it.

    Cons

    Terrible antiquated software. They habitually hire people with NO pharmacy experience and throw them into support and training roles. Those who are high performers are worked to the bone to compensate and clean up after those who just don't have the knowledge needed in this industry. Is a regular good ole' boys, golf clubs and cigars type company.

    Advice to Management

    Open an office with customer support in a larger metropolitan area in central or western region to better service your customers. You just cannot get the high level talent, experience and knowledge needed in this industry in a town with a population of 40k. When your most outspoken and enthusiastic employees go silent, that is when you should be concerned. Groupthink mentality is dangerous and managers are surrounding themselves with too many 'yes' men and women.

  8. Helpful (1)

    "Great Benefits, But Inadequate Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    AMAZING benefits including a generous employer match for 401k without you having to contribute anything. Ability to leave work at work and not worry about it once you clock out.

    Cons

    I was never adequately trained to do my job, which made helping customers on the phone very difficult. They claim that the customer is the first priority, but in my opinion, if you aren't adequately training your support reps to help them, then the customer is not actually a priority at all. As a female in a male-dominated office, I had to deal with a lot of male employees saying inappropriate things or getting random instant messages from them during work.


  9. "It's a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at QS/1 full-time

    Pros

    Relaxed environment. Christmas bonus. You can get away with doing the bare minimum. Good product but poor execution.

    Cons

    Hard to advance unless you know someone. You sorta have to figure everything out on your own. Old place not meant for millennials.

    Advice to Management

    Speak to your employees more. Give direction. No one knows what's going on.. don't hide behind the curtain.


  10. Helpful (1)

    "Great benefits and people, not so great politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The benefits of this company are amazing. We pay $10 a check for individual healthcare if we use their doctors (located a block away in corporate building), we get a profit sharing bonus each year and 15% of our salary contributed to our 401k (if we contribute 5%).

    Cons

    There is sometimes still the good ol' boy system in place where they go ahead and decide which male they want for the position even before posting it. That gets a little discouraging when trying to advance.

    Advice to Management

    Be fair and honest when picking people to fill positions and don't just do it by the good ol boy system.


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