QTS Reviews | Glassdoor

QTS Reviews

Updated May 26, 2017
132 reviews

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Full-time Part-time

3.1
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QTS Chairman & CEO Chad Williams
Chad Williams
77 Ratings

132 Employee Reviews

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Pros
  • Free coffee is good and the 25 cents candy is cool (in 11 reviews)

  • great people, great culture, exciting industry (in 8 reviews)

Cons
  • Obvious power struggles exist between executives and upper management (in 11 reviews)

  • Very little to no opportunity for advancement among existing employees, especially in Operations area due to un-trust (in 4 reviews)

More Pros and Cons

  1. Helpful (1)

    "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DCO in Jersey City, NJ
    Current Employee - DCO in Jersey City, NJ
    Recommends
    Approves of CEO

    I have been working at QTS full-time (More than 8 years)

    Pros

    Great direct supervisor, and team is the reason I've been with QTS this long.

    Cons

    Pay scale should fit the tech and state he/she lives in.

    QTS Response

    May 24, 2017

    Thank you for the review. I'm glad you've been part of our QTS family for so long! As we've grown and acquired new facilities, we've seen gaps in these areas that are now being addressed. Hopefully ... More


  2. Helpful (4)

    "Great Company, Great People, Great Place to Work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Atlanta, GA
    Current Employee - Manager in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than 5 years)

    Pros

    Work Life Balance
    Growing company creates new opportunities
    Great Leaders that care about the employees
    Continuous effort to make work more enjoyable, encourages employee feedbak

    Cons

    Understanding who is doing what, not all job titles carry the same workload

    Advice to Management

    Keep individual dialogue with employees to understand their concerns, not all employees open up in a group setting.

    QTS Response

    May 5, 2017

    This feedback is incredibly timely! We just kicked off a big initiative to help ensure we are aligned across all locations when it comes to job titles and compensation. This is an important part of ... More


  3. Helpful (1)

    "Great Company with Great People!"

    Star Star Star Star Star
    Current Employee - Vice President in Duluth, GA
    Current Employee - Vice President in Duluth, GA

    I have been working at QTS full-time (More than 3 years)

    Pros

    QTS is the best place I have ever worked. The best part of QTS is its people and culture. The total team from the top down really care about our customers, the employee base and creating shareholder value!

    Cons

    The industry is fast pace and constantly changes so QTS much keep adapting with these changes that's why QTS is on the path to be the global leader in Hybrid I.T. solutions.

    QTS Response

    Mar 15, 2017

    We are so glad to have people like you as part of our QTS family. You are right that this is a fast-paced industry and that can sometimes put stresses on our employees. This is an area we are ... More


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  5. Helpful (1)

    "growing company with growing pains"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Engineer in Suwanee, GA
    Current Employee - Systems Engineer in Suwanee, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Growing quickly, many opportunities for growing employees.
    Many of the employees are very encouraging to work with.
    Ample benefits.

    Cons

    Some departments seem to get overlooked.
    Crucial tools/procedures need addressed but are persistently ignored.
    Promises for improvements are made but evidence suggests otherwise, no visibility on improvements despite management's knowledge of the issues at hand.

    Advice to Management

    Put more effort towards support if the goal is to create a long-term, sustainable environment of growth; otherwise employees and customers alike tend to become disgruntled with the tediousness of maintaining the environment regardless of the satisfaction during the sale.

    QTS Response

    Apr 5, 2017

    Thank you for your candid feedback. I'm glad to see you see the challenges associated with growth in a positive manner. As a current employee, hopefully you are aware of the current initiative to ... More


  6. Helpful (1)

    "Potential for High Growth & Impact"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Overland Park, KS
    Current Employee - Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than 3 years)

    Pros

    - Lots of opportunity to try new things and make a difference
    - Diverse customer base both industry and product wise provides a great technology experiences.
    - 3 days paid community services gives opportunity to re-charge the batteries and make a difference

    Cons

    - 40 hour PTO rollover cap
    - Competing inter-departmental priorities can be difficult to manager

    Advice to Management

    Foster deeper connection of company vision and mission with employees and customers. Increase use of operational metrics and KPI.

    QTS Response

    Mar 15, 2017

    One of the upsides to rapid growth is the fact that it creates opportunities for people who are willing to embrace it. It sounds like you are definitely one of those types of people and we are ... More


  7. Helpful (1)

    "Incredible Place to Work!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Revenue in Dallas, TX
    Current Employee - Revenue in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than 5 years)

    Pros

    Rarely do you find a company that lives and breathes by its core values. The leadership team takes a "servant leadership" approach, and is always available to assist/guide. The culture focuses on high customer touch and success. The CEO is focused on building a company to improve the lives of employees, customers and the communities in which we work. Training continues to improved. Benefits are fantastic. Opportunities for career growth.

    Cons

    People aren't perfect; companies aren't perfect. There are several opportunities for improvement, which include: marketing/branding, innovation, automation and tools. That said, the companies acknowledges these gaps, and his plans to invest/improve.

    Advice to Management

    More employee ownership would be great!

    QTS Response

    Feb 27, 2017

    Wow! Thank you so much for these kind words. Our Core Values are central to who I am as a person and the company I wish to lead. Ensuring a positive experience for our employees and customers is a ... More


  8. Helpful (1)

    "Excellent Company that is on the rise"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Washington, DC
    Current Employee - Sales in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (Less than a year)

    Pros

    Great culture and vision. You feel that the company truly cares for you not only as an employee but also as a person. Fantastic product lineup and compensation plan for sellers that produce results. Issues are addressed quickly with a focus on getting better and becoming more efficient.

    Cons

    Dealing with the usual challenges that all companies deal with that are in hyper growth mode.

    QTS Response

    Feb 27, 2017

    Thank you for the positive review! We know there are challenges with the type of aggressive growth we have been experiencing, and appreciate your continued support. Dave Stinson EVP of Sales ... More


  9. Helpful (7)

    "Do not work here!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mechanical Technician in Richmond, VA
    Former Employee - Mechanical Technician in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QTS full-time (More than 5 years)

    Pros

    Co-workers. Good networking resources for finding a real job.

    Cons

    Horrible work environment with a shell game path to advancement. if you're not wiling to drink the Kool-aid and bow down at the altar of the QTS collective, you will not succeed.

    The site where I worked is a true facade, with the elaborate glass and artwork up front and the heart of the facility in shambles(poorly maintained and leaking equipment, archaic and cumbersome operating systems, etc.)all due to shoddy site leadership. "Management" is condescending and petulant, stopping at nothing to promote their own self interests while quashing any and all criticism. I only stayed as long as I did due to a sluggish economy in this market. Last but not least, after six years of development, this site has little to show in customer occupied space. Not a good recipe for long-term success.

    Advice to Management

    Nothing. They wouldn't listen anyway.

    QTS Response

    Mar 15, 2017

    At QTS, we strive to create a culture of excellence and to provide opportunities for our people to impact both their own professional trajectory, as well as to empower them to provide the best ... More


  10. "Working toward a brighter future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Overland Park, KS
    Current Employee - Anonymous Employee in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Great intentions. No company is perfect or can be all things to all people, but the leaders at QTS truly have the right intentions. The company has been growing at an aggressive pace, which makes for some growing pains, but I believe they are heading in the right direction.

    Cons

    Again, some growing pains that can cause people to be spread a bit thin at times. Perhaps too many objectives to truly be manageable.

    Advice to Management

    Be clear and transparent on objectives and be thoughtful and realistic on timelines.

    QTS Response

    Mar 15, 2017

    Thank you for your thoughtful feedback. We are fortunate to have good-intentioned leaders who are aware of the challenges associated with our aggressive growth and are actively working to identify ... More


  11. Helpful (3)

    "It's a job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Suwannee, FL
    Current Employee - Employee in Suwannee, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Teamwork is extraordinary, plenty of opportunities to learn more, able to have work/life balance, keep extremely busy

    Cons

    no personal space in seating, germs spread quickly, let client control how we manage their devices which requires special procedures for all of them making it difficult to manage, no organization, no accountability, let clients control scheduling which amounts to conflicts, much more concerned with nps scores rather than procedures/processes to make our jobs easier so that we can work more effectively

    Advice to Management

    see above

    QTS Response

    Feb 27, 2017

    I appreciate you taking the time to provide feedback and hope you feel comfortable sharing this feedback with your immediate supervisor. It is never our intent to provide a less-than-ideal work ... More


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