QTS Reviews | Glassdoor

QTS Reviews

Updated July 10, 2018
181 reviews

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3.3
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QTS Chairman & CEO Chad Williams
Chad Williams
111 Ratings

181 Employee Reviews

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Pros
  • "Free coffee is good and the 25 cents candy is cool" (in 11 reviews)

  • "Good people that work hard below the director level" (in 10 reviews)

Cons
  • "The EAGLES club seems to be for upper management only" (in 12 reviews)

  • "Very little to no opportunity for advancement among existing employees, especially in Operations area due to un-trust" (in 5 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time

    Pros

    Executive leadership that listens and cares for its employees. Great company culture and environment built on accountability and fairness.

    Cons

    No company in the world is perfect.

    QTS Response

    May 31, 2018 – QTS

    Thank you for your feedback and positive outlook on QTS! After having worked here myself for over six years, I totally agree--QTS is a great place to work and we have great support from our Executive... More


  2. "Great Experience - Great Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pricing Director in Los Angeles, CA
    Former Employee - Pricing Director in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QTS full-time (More than 3 years)

    Pros

    I joined QTS as part of the Carpathia acquisition and was quickly pulled into the integration efforts where I was able to build new tools / processes for the company as I saw fit. QTS quickly recognized my hard work and promoted me! I was lucky enough to land on the strategic planning and investments team where I had great leadership and mentorship. I was given the opportunity to lead companywide projects and shape the way we conduct business. I also had plenty of opportunity to interact with the executive suite which is rare for a company this size.

    Great Leadership
    Room to grow
    Hard work is recognized

    Cons

    It can be difficult to get things approved and meetings often push do to scheduling conflicts

    I was let go as part of the restructuring but I was given a very generous severance package plus plenty of time and help in finding a new job. My manager supported me through the entire process and made sure I landed on my feet. He even came to my job interview out of state to support me!

    Advice to Management

    Focus on your core competencies and keep growing! Best of luck

  3. "Excellent company with great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSM in Atlanta, GA
    Current Employee - CSM in Atlanta, GA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Open door policy and great benefits.

    Cons

    Company is adjusting to product changes and challenge s

    Advice to Management

    Continue to strive

    QTS Response

    Jun 13, 2018 – QTS

    Thank you for being a great QTSer! We use our employee feedback to ensure we’re providing the best employee experience possible. Please don’t hesitate to stop by and discuss any other suggestions or... More


  4. Helpful (1)

    "Awesome place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Sales in Dulles, VA
    Current Employee - Director of Sales in Dulles, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than 8 years)

    Pros

    It's an awesome place to work, and character is at the center of QTS's DNA.

    Great companies prioritize their employees and customers - QTS takes this to heart, and it's why most people here enjoy who they work with and what they do.

    The people are incredibly talented, and the leadership team listens to ideas and moves quickly. Our strategy is rock-solid and it's a ton of fun being part of the QTS team as we execute on the vision!

    There is a ton of opportunity here for people who enjoy building things and driving meaningful change in an industry that's rapidly growing and evolving.

    Cons

    None that I can think of.

    Advice to Management

    You're on the right track, full speed ahead!

    QTS Response

    Jun 1, 2018 – QTS

    You're right, QTS is a great place to work! Thank you for the encouragement and positive words. I'm excited to partner with the business as we continue to develop solutions to better support our... More


  5. Helpful (1)

    "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Great culture and people

    Cons

    None, the company has a true passion for its employees and customers

    Advice to Management

    Stay the course

    QTS Response

    Jun 1, 2018 – QTS

    Customers, both QTS employees and external, are our focus and will continue to be. Thank you for the positive feedback that we're on the right course. We appreciate all of our customers and love... More


  6. "Great Company and Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRO in Dulles, VA
    Current Employee - CRO in Dulles, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time (Less than a year)

    Pros

    The company and its leadership goes out of its way to create a positive environment now and into the future. This is a company with great regard for employees and customers - in my mind one of the best ever.

    Cons

    Overcoming some of the misconceptions in the marketplace which I believe will be behind us soon. I'll stress it again, this is a great company.

    Advice to Management

    Keep charging forward, you are on the right path and we are behind you.

    QTS Response

    May 31, 2018 – QTS

    I'm pleased to hear you agree that we focus on our employees and our customers. I've been able to spend a lot of time with our employees focusing on what makes QTS great in addition to time with our... More


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Approves of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Great Culture, Strong Leadership, Good Strategy, Enjoy working here... demanding yet learning culture

    Cons

    HR needs to be stronger. Neither is recruitment strong nor are they able to create a brand image. Business partner and communication in wrong hands. not experienced nor skilled leader. HR makes the backbone of the company, this change in HR has impacted more than you can think. HR is only in 3 locations, all other employees have no HR. CPO travels but he alone cannot manage everything. Wrong Org structure in HR.

    Advice to Management

    I am a happy employee who would refer QTS to friends, but lack of employee touch is becoming too much. HR leadership should rethink their Org and figure out a way to touch employees. Also JOLACS is not answer for everything . It will do good for employees ( mostly) but will not solve everything.

    QTS Response

    May 22, 2018 – People Services Business Partner

    Thank you for your review. I agree there is a lot to like about QTS. When we reset strategy earlier this year, many QTSers accepted new challenges. I am proud of what our teams have accomplished... More

  8. Helpful (1)

    "VP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at QTS full-time (More than a year)

    Pros

    Good learning experience, great team culture, fun activities, volunteering events

    Cons

    too much work pressure and no work life balance. Everyone is working around the clock.

    QTS Response

    May 31, 2018 – QTS

    It sounds like you've been able to personally grow while being at QTS and have a little fun while doing so. As you know, I'm passionate about giving back to our community and building a supportive... More


  9. "Facility electrician"

    StarStarStarStarStar
    Current Employee - Facility Electrician
    Current Employee - Facility Electrician
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QTS full-time

    Pros

    Hired to work on Swing shift

    Cons

    Management suddenly cancelled swing shift

    QTS Response

    Jun 1, 2018 – QTS

    Thank you for your review. Sometimes our business demands change and as a result, we have to adjust our schedules and shift.

    Thank you for all you do to make QTS a great place to work! I truly... More


  10. Helpful (3)

    "Dysfunctional and lacking of true leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - DCO in Dulles, VA
    Former Employee - DCO in Dulles, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QTS full-time

    Pros

    *Very community services oriented
    *Open about being aware of compensation interests
    *Adequate medical/dental/vision benefits
    *Good PTO earnings model
    *Good people that work hard below the director level

    Cons

    *Pay for hourly employees is well below market based on the research performed through JOLACs, but QTS has not made any efforts to adjust hourly employees compensation to be competitive
    *Leadership from directors and above is abysmal and managers and frequently being forced to run their operations by the seat of their pants with virtually no support
    *Executives rarely listen to the feedback provided by the teams as to areas where improvements are needed and cross department support is lacking
    *With the purchase of Carpathia, a north vs south attitude has developed which has caused many operational challenges with following processes or required procedures
    *Teams that are in desperate need of additional support are told to work harder with less
    *Director and above leadership is focused solely on new revenue and constantly ignore the challenges of existing clients until the revenue is at risk
    *Training for new employees is extremely unorganized and lacks virtually any true content unless it is identified and provided by peers of the new hire

    Advice to Management

    Step back and dissect all parts of the Operations departments and look at the areas that are constantly not working smoothly. Once done, have those who are the most experienced be empowered to work together to develop better processes and procedures and support them with the roll outs. In markets where QTS is paying less than the median, adjust your employees to be at least at the median of the market for those roles and reward them for their actual efforts made. Develop KPIs that will allow for directors and the executive leadership team to be properly held accountable for supporting their operations.

    Work to build trust with your employees!

    QTS Response

    Jun 1, 2018 – QTS

    As we continue to grow and improve in our approach to foster a great environment at QTS, consistent, honest, and motivating feedback is essential.

    Thank you for recognizing that we do have good... More


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