QVC Reviews | Glassdoor

QVC Reviews

Updated August 21, 2017
614 reviews

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614 Employee Reviews

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Pros
Cons
  • Tough work life balance but getting better (in 30 reviews)

  • Upper management is very greedy (in 18 reviews)

More Pros and Cons

  1. Helpful (3)

    "Wonderful People, Interesting Workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandiser in West Chester, PA
    Former Employee - Merchandiser in West Chester, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at QVC full-time (More than 3 years)

    Pros

    - Work environment is friendly and never monotonous.
    - Coworkers are very supportive and become family very quickly
    - There's room for opportunity across departments if you put in the work
    - Benefits are second to none

    Cons

    - Work/Life balance is generally okay, but a challenge when the company is experiencing performance pains
    - Advancement can really be dictated upon office politics
    - Compensation is below the industry average

    Advice to Management

    - Upper management tends to listen to new ideas but not as fast to acknowledge and react to them.


  2. Helpful (2)

    "Good place to work if you just want to collect a paycheck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in West Chester, PA
    Current Employee - Applications Developer in West Chester, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at QVC full-time (More than 3 years)

    Pros

    - Good work/life balance. Most people don't work more than 40 hours a week, and they offer a good amount of vacation/PTO
    - Laid back atmosphere.
    - Job security. As long as you show up to work and don't royally screw something up you won't ever get fired. At least that's how it is in IT.

    Cons

    - Not the most exciting work for developers. QVC purchases a ton of software packages and contracts out a lot of actual development, so a lot of developers get stuck doing support/admin work. There are some teams that do actually work on cool projects, but they're in the minority.
    - Not a lot of room for growth, especially for lower level employees. College grads come in and get promoted to mid-level after a year or two, but after that you're not getting promoted or getting any substantial raises for another 10-15 years at least. As a result most people who join the company as entry-mid level don't stick around long.
    - Pay is a bit less than other large companies in the area

    Advice to Management

    - Stop sticking developers with a ton of support/admin work. Hire system admins to do that stuff and let developers do some actual software development. At the very least, be honest about what the job entails during the interview process. Don't tell someone they're gonna be working on all these cool projects and then stick them on production support the whole time.
    - Provide more incentives to get younger folks to stick around.

  3. "So so"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Master Control Operator
    Current Employee - Master Control Operator
    Negative Outlook
    Disapproves of CEO

    I have been working at QVC (More than 3 years)

    Pros

    -great benefits, great discount, great salary

    Cons

    -work nights / weekends / holidays
    -very hard to advance within the company


  4. "low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QVC full-time

    Pros

    friendly coworkers, good benefits

    Cons

    no advancement and high risk of termination


  5. "customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Chesapeake, VA
    Current Employee - Customer Service Representative in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QVC full-time (More than a year)

    Pros

    decent pay if your younger, work load is pretty easy once u get the hang of everything, good workers, nice work environment, good benefits, monthly meetings, recognize hard work, flexible schedules.

    Cons

    sometimes you get rude customers, management could be a little better on getting info out to employees, could use more incentives for good work.

    Advice to Management

    get info out to employees better


  6. Helpful (3)

    "Frequent IT team reorgs creates low morale – poor management assignments"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in West Chester, PA
    Current Employee - Software Engineer in West Chester, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QVC full-time (More than 5 years)

    Pros

    Competitive salary - depending on the required skillset
    Excellent benefits - very well thought out, great options
    Very nice discounts - especially at the Sample Store!
    Our CEO 'gets it' when it comes to what needs to be done to drive us up the ladder
    Co-workers are pretty awesome!

    Cons

    Three - YES 3 - reorgs in IT in 2016. That means three completely and very different reporting structures in 12 months time. That is a huge negative because it takes a few months to adjust to the personality and expectations of your 'new boss'. Trust me, there are many differences between them. How you aligned yourself with your previous manager a few months ago is very much not likely to cut it with the new one. Hence - a huge stressor!

    Due to the frequent restructuring of teams lately, which is designed to satisfy the recent OneQ initiative, QVC has lost a whole bunch of very talented IT folks. They're also not replaced and the workload they had is simply divided amongst others.

    There isn't any easy way to get here if you live out of state, travel time can be unexpectedly taxing. Overall, the commute is worth the cons, but it can be a real pain due to unexpected traffic/road construction/accidents, etc...things that are completely out of your control. The result is that who you report to tends to not be as understanding that life happens. Oh well...

    If you live certain states - such as NJ or Delaware - working remotely is very much discouraged (and not really allowed) because of income tax-related non-sense. Be sure to check the rules between your home state and PA so you know before accepting the position. This can be huge with your 'work/life' balance.

    Advice to Management

    I completely understand our bottom line (and why we are all employed here at QVC) is to drive sales and make the company/shareholders absolutely the most money possible.
    However, please remind everyone @ our parent company that the folks that make all of your decisions possible 'behind-the-scenes' are us...the hardworking folks in every area within the company.

    Also, the QVC values during the onboarding process is 'smoke and mirrors' these days. It's a great prep-rally, but realistically folks?!?!?!


  7. Helpful (4)

    "QVC Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in West Chester, PA
    Former Employee - Designer in West Chester, PA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at QVC full-time (More than 3 years)

    Pros

    Met some coworkers who became friends

    Cons

    Downsizing and shifting of responsibilities with no additional compensation
    Managers extremely unprofessional
    Multiple times asked direction of position growth and was told there was none while was originally told I would have alot of opportunties when interviewing
    Had job responsibilities moved to different designers multiple times
    Moved my job to be hourly after 2 years of working as a salaried employee

    Advice to Management

    Have managers that are qualified for positions instead of moving leaders around that have never worked in development of clothing
    Support employees with more than a .5 - 1% raise each year
    Hire from outside to have new ideas centered on the future of business instead of old selling strategies that clearly are behind the times

  8. Helpful (1)

    "Sucks the life out of you"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in San Antonio, TX
    Current Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend

    I have been working at QVC full-time (More than a year)

    Pros

    Great discounts, easy to get hired, friendly staff

    Cons

    High risk of termination, pay sucks, benefits are expensive, hard to move up within the company, company is not consistent within policies,


  9. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at QVC full-time

    Pros

    Easy reliable work. good benefits. good pay rate

    Cons

    Management is just plain awful, simply the worst. They make a big deal in training about things you can and can't do, really drill it into your head, stuff like" don't accept returns after the return period is over" or "if a customer is irate and demands a manager, transfer them over". Then you get on the floor and one of those events comes up, and boy do the managers treat you badly. one time a manager got on the phone and out and out told the customer that the customer service rep that was following company protocol was just too stupid and lazy to break the returns policy. another time a customer, angry and shouting, asked to talk to a manager, so i called the manager per typical procedure. Manager answered and asked what the problem was. When i said they were irate and were demanding a manager and didn't want to talk to me, she said "well that's not problem" and hung up on me. Needless to say the customer cussed me out because the manager couldn't be bothered to do her job. On occasion you get really bad customers who cuss you out or call you retarded.


  10. "Distribution Processor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Receiving in Suffolk, VA
    Current Employee - Receiving in Suffolk, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at QVC full-time (More than 8 years)

    Pros

    Coworkers, Family, Motivation, Driven, Determined

    Cons

    Teamwork, Enthusiasm, Morale, Communication, Increases

    Advice to Management

    Not within the site


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