Qantas Reviews | Glassdoor

Qantas Reviews

Updated July 13, 2018
194 reviews

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3.9
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Qantas CEO and Director Alan Joyce
Alan Joyce
116 Ratings

194 Employee Reviews

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Pros
  • "Travelling around the world, days off, staff travel tickets" (in 31 reviews)

  • "Great travel benefits, competitive industry conditions, career progression opportunities across the group" (in 26 reviews)

Cons
  • "Shift work hours are not for everyone" (in 10 reviews)

  • "Middle management transparency in certain teams is poor" (in 5 reviews)

More Pros and Cons

  1. "Business Coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant (Business Coordinator) in Los Angeles, CA
    Former Employee - Executive Assistant (Business Coordinator) in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qantas full-time (More than 3 years)

    Pros

    This company does a great deal of promoting within, and there are lots of opportunities for people who want to go live in another country for a few years, also, staff travel is a NICE perk!

    Cons

    The pay scale for those who are not in management isn’t great, but you have to look at trade offs.

    Advice to Management

    Be more conscientious about developing the lower ranks - there are lots of gems hiding in positions like sales support. Also, don’t treat the North America operation like a stepchild...it’s a key port for you, and the staff works really hard.


  2. "Customer Service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qantas part-time

    Pros

    Good benefits provided by the company

    Cons

    No growth or any room of growth

  3. "Customer Service Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Los Angeles, CA
    Former Employee - CSA in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qantas (More than a year)

    Pros

    cool flight benefits, lenient with time off

    Cons

    upper management, no 10 min breaks


  4. "Reservations Sales Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Qantas full-time

    Pros

    Competitive Salary plus incentives
    Travel opportunitied

    Cons

    Phone skills are manipulated to distribute high volume accounts to certain agents, and others get only junk eleads, or website inquiry calls only, therefore hindering your sales, and results in less commissions.
    Favoritism
    Pick and choose who must follow rules and who doesn't have to.
    No consistency in following policy.One person can do something and gets in trouble, someone else does the same thing, and it's ignored.
    Micromanaging of certain employees, and none whatsoever for others, who need to be.
    Moral is down, and 3verybody walks in eggshells with new CEO

    Advice to Management

    All of the aforementioned needs to change, otherwise top sellers will continue to leave, and as you know, offering more money to stay doesn't work if employee is unhappy.


  5. "business manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qantas full-time

    Pros

    strong brand, good corporate culture, highly resourced, professional team

    Cons

    long hours, too many layers for approval.

    Advice to Management

    spend more time on implementation and less on planning


  6. "GSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Qantas full-time

    Pros

    Beautiful new hangar in LA. Great people to work with.

    Cons

    Not a challenging environment and not much room to grow.


  7. Helpful (1)

    "Great place to build a long term career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qantas full-time

    Pros

    Very smart people and lots of opportunities to transfer to other areas of the business.

    Cons

    Middle management transparency in certain teams is poor.

  8. "Great Company to work for... in Australia"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager
    Former Employee - Sales Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Qantas full-time (More than a year)

    Pros

    Staff Travel benefits are great but only if you live in Australia. Compensation is okay. Australia-based employees are wonderful to work with!

    Cons

    Major cutbacks and layoffs during the Transformation has employees working multiple jobs with minimal support. Lack of training and development.

    Advice to Management

    Leadership for North America is lacking. Invest in developing your current employees and creating a positive work environment.


  9. "Csa"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good environment
    Fast paced at Lax

    Cons

    Many obstacles to overcome at work place


  10. "Great Career Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in New York, NY
    Current Employee - Sales Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Great Senior leadership. POS US Senior leadership is tied into all employees and has managed to create an open forum for conversations. They listen, value all employee feedback and places career growth opportunity options in the hands of the employee.
    -Great opportunity for domestic and international travel.
    -Opportunity to work with great personalities
    -Opportunity to dive into an analytical, strategic sales role.
    -Global team is great to work with. Amazing experience will all regions.
    -Organizations value prop and strategy is clearly communicated
    -Opportunity for growth across NA region
    -No two days are ever the same. Everyday you will be challenged with new opportunities to develop yourself personally and professionally.

    Cons

    The work load can be heavy at times, however, the rewards (professional growth, sense of achievement) significantly outweigh any challenge that you may encounter.

    Advice to Management

    Keep up the hard work.


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