Qoo10 Reviews | Glassdoor

Qoo10 Reviews

Updated June 13, 2018
45 reviews

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  1. Helpful (3)

    "Underappreciated Designers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer
    Former Employee - Graphic Designer
    Doesn't Recommend

    I worked at Qoo10 part-time (Less than a year)

    Pros

    Occasional buffets on Public Holiday days ie; Chinese New Year, Christmas

    Cons

    Really low pay for a part time designer (rate is $7/hr). As far as I know, there's only 2 designers per department. Thus, workload can be crazy at times (especially during events) as there's around 5 - 8 Account Managers and around the same for the Marketing Team per department. How can only 2 designers handle all of the work? We work pretty much non stop, whereas majority of the Account Managers & Marketing Team side simply needs to just make a few calls and have occasional meetings with their clients. Aside from that, they just chat among one another (most of the time with a high volume) and often times, gossip about clients or other colleagues. It is safe to say they don't really care about the Designers workload and how busy they are already. The Designers are way under appreciated for the amount of work that we are doing.

    Advice to Management

    Increase the pay of the Designers. Hire more designers.


  2. "A company with no clear goals, no direction and a toxic environment to be in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Bugis (Singapore)
    Former Employee - Marketing in Bugis (Singapore)
    Doesn't Recommend
    Neutral Outlook

    I worked at Qoo10 (More than a year)

    Pros

    can't think of any pros

    Cons

    - management expects you to know everything and execute your work and ensuring targets are met
    - tasks/projects keep changing, hence we are unable to measure the performance of our work as they will be passed on to other teams in 1/2 months
    - no consistency in the company since projects/tasks are being thrown around to different teams
    - senior management are Koreans. They don't even take the effort to study or know more about the local market, their shopping habits, taste and preferences.
    - performance is based on a credit points system but there's no criteria or performance rubrics on how they assign points to employees, basically is all based on the manager's gut feeling and if they like you or not, which is total BS
    - one word to describe the working environment - MESSY

    Advice to Management

    - pls treat your employees fairly
    - pls train your senior managers professionally
    - don't expect your employees to do a good job when your senior managers don't even know what they are doing

  3. Helpful (1)

    "Not Ideal Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Merchandiser in Jakarta (Indonesia)
    Current Employee - Merchandiser in Jakarta (Indonesia)
    Doesn't Recommend

    I have been working at Qoo10 full-time (More than a year)

    Pros

    Good for fresh graduate or who want to learn about e-commerce.

    Cons

    Employee must handle many tasks, achieves many target, no support from company to achive the target, no training.

    Advice to Management

    Fix your strategics.


  4. Helpful (15)

    "My honest review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Designer
    Current Employee - Designer
    Doesn't Recommend
    Neutral Outlook

    I have been working at Qoo10 full-time (More than a year)

    Pros

    A good place to learn how the e-commerce industry works. Depending on the team you are assigned to, you will be exposed to many different kinds of works, ranging from no-brainer web banners to challenging and complex web creative development.

    Cons

    1. Designers are being treated as second-class citizens

    For an online business who relies heavily on Designers for creative visuals and to a certain extent web programming, there exist a complete lack of respect and understanding for the Designer role. Designers are often deemed not smart enough to attend relevant project meetings. Instead, this is entirely up to the Managers and Marketers to discuss and decide on the creative direction. They would then in turn advise the Designer on how a banner or page should look like. Also, very often you will find that the Company chooses to hire Designers as part-timers for a flat rate of $7 per hour. Bottom line: Are Designers that cheap and expendable?

    Advice to the Management: Be open and listen to the opinions of your employees. Everybody has different skills and talents to offer. Understand the importance of Designers and their contributions to the Company. Also, hire the right people for the job! Are you looking to hire a Web Designer, Illustrator or just someone whose all intents and purposes are simply to make something look pretty?

    2. Your hard work and contributions do not count for anything

    Imagine working non-stop for over 10 hours a day, creating web banners, designing a newspaper advertisement, writing HTML and preparing eDMs for a very important campaign. On top of all that, going through all your work to make sure that everything is in order. Once, I worked tirelessly on a Friday and Saturday for a total of 24 hours. I was very thankful for a part-timer who worked alongside me during that fateful period. Nonetheless, when an event is successful, Designers are sidelined and the real credit goes to the Marketers and Sales Managers.

    Advice to the Management: Be more appreciative towards Designers. Award promotions fairly across the Company. Designers are as equally important as Marketers and Sales Managers. Assess and promote a Designer accordingly based on his or her age, level of experience and overall contributions. After all, a promotion only encourages your staff to do even better, right?

    3. Lack of manpower to fulfill those last-minute requests

    Work distribution is uneven throughout the Company. Your knock-off time is heavily dependent on the team you are assigned to. Work requests for Designers may come in as late as 6pm or later.

    Advice to the Management: Plan for important events weeks ahead. Share the marketing plan with Designers in advance. Allow ample time for the Designers to work their magic during normal working hours.

    Advice to Management

    "Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company." – Zig Ziglar


  5. "Average"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Qoo10 part-time

    Pros

    Team is generally nice to new staff but it really depends on the team that you get assigned to
    Hours are till 6pm for part timers but can get really long for full timers

    Cons

    Work is very repetitive...
    No real credit given when securing a deal


  6. Helpful (6)

    "The Unspoken Truths of In-house Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Designer in Singapore (Singapore)
    Former Employee - Designer in Singapore (Singapore)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Qoo10 full-time (Less than a year)

    Pros

    - Enter/exit any of the 3 exits at own ease
    - Vending machine subsidised by half
    - Access to Office building 24/7
    - Fantastic air-conditioning system
    - Unlimited smoking break

    Cons

    In general:
    - Fine system not implemented on late submission for design request from Sales
    - Marketers condoning Sales’ late submission as some of them don’t see it troubling/apologetic in delaying designer’s operation
    - Bringing me to next point, last minute request will contain ridiculous requirements; as Sales/Marketer’s sense of entitlement strives on
    - Be expected to deliver awesome visuals on short notice as negotiating won’t matter
    - If the Sales doesn’t pick up, it’s still designer’s fault because short notice is never a valid excuse
    - Be prepared to be blame shifter’s target. Be it good/bad design, if Sales is not up to expectation, be ready to get blame; whereas vice versa is not applicable
    - Overpromises to client at the expenses of in-house designer’s support will happen
    - Teammates discreetly marking up design content on spreadsheet will happen
    - Be prepared to be treated as subordinate over co-worker, as rejecting workload is as good as aiding requester with boss’ siding
    - Designer’s contribution to offline event will be disregarded; as visitation to ongoing event during working hours/lunch break, will never be initiated; unless requested
    - Perfunctory / no update will be given to Part-time designer voicing out for Full-time conversion; despite serving for some time
    - Presence of non-creative background Marketing Head recognising themselves having same quality as Creative/Art Director
    - And because design is subjective; if the Head picks on you, it means your work will be forever subjected to his/her preference.
    - And because of that, designers tend to stay within safe zone; ceasing innovation
    - If you give feedback/bargain, Marketers might perceived your unwillingness as disruptive because they don’t expect much of you, thinking it’s simpler done than talking
    - Marketers won’t prepare deliverable’s needs prior to two working days on normal days; such miracles only happen when it’s approaching their block leave
    - Creative juices flowing is expected to run full day, if not, reciprocated with doubtful eyes
    - Inter-regional sites misusing local site’s event/campaign banners without permission
    - Expecting an ordinary office CPU to function its processor like prints ad agency’s for newspaper editorial.
    - Solid State Drive are issued upon request but capacity restricted no larger than 250GB despite some working files are huge causing often migrating/upgrading of hard disk
    - Rushing work and leaving workplace at knock-off timing will leave a bad impression
    - As designers are “encouraged” to stay behind since changes are bound to happen
    - No enforcement of work transparency, some preferred to e-mail individuals for help without notifying the entire group/division/leader, or using of the SharePoint network
    - Basic etiquette of not sharing master copy of working files, is frowned upon
    - Slot allocation may not tally; resource allocation might indicate as 1 slot but chances are crafting up to 3 priority-worth of slots
    - Ratio of designing resources to marketing resources is unbalanced
    - Annual Wage Supplement is an non-existing entitlement. Let alone D&D, and/or retreats.
    - Credit Points system revamped; resulting rewards of incentives/increment hold up to every end of [3(n)+1]th month
    - Few cases of probation lasting more than 6 months, despite having good conduct

    Advice to Management

    Good, Fast, and Cheap design don’t exist.


  7. Helpful (1)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Qoo10 full-time

    Pros

    None. There is really no real pros expect for maybe getting a little bit of hands on experience on how it’s like to work in an antisocial environment.

    Cons

    Horrible working hours, management is really really terrible. There is no real motivation to working here and I constantly feel like I’m doing something wrong even though I am trying my best. Depends on who the management is. But overall, it’s good to work here if you want to learn a thing or two but after a while you will see why the turnover rate is so high.

    Advice to Management

    Be more open to staff’s opinions.

  8. Helpful (2)

    "Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchandising Specialist
    Former Employee - Merchandising Specialist
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Qoo10 full-time (More than a year)

    Pros

    When you quit, you will leave on the day you tender.

    Salary will be paid additional for 1 month.

    That’s all I can think of.

    Cons

    No AWS
    No Bonus

    Base on the stupid credit point system.

    Keep asking merchant to lower down Sales Price so the product can sell, which spoilt the relationship.

    Advice to Management

    If advice will be taken, turn over rate in this company will not be that high.


  9. Helpful (1)

    "Good experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Designer in Seoul (South Korea)
    Former Employee - Senior Designer in Seoul (South Korea)
    Recommends
    Positive Outlook

    I worked at Qoo10 full-time (More than 5 years)

    Pros

    You can experience of many kind of UI works(Mobile web & app, PC, Tablet..)

    Cons

    Change the contents so easily

    Advice to Management

    Should know about important of designers.


  10. Helpful (6)

    "Nightmarish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampines New Town (Singapore)
    Former Employee - Anonymous Employee in Tampines New Town (Singapore)
    Doesn't Recommend
    Negative Outlook

    I worked at Qoo10 full-time (More than a year)

    Pros

    No good reasons for real

    Cons

    First sign of bad news: HR tells you that you shouldn’t leave promptly after a 9-7pm day

    The polarity of how you’re treated is too dependent on the positions assigned. There literally exists a light and dark side, sales and non-sales. The management also seems to not notice/bother about the huge inequality as they try to “standardise” procedures. FYI, the terms “standardise” and “efficiency” has been too casually flung around the workplace, and has been used as a means of justification to end all queries that could possibly improve processes. Management is explicitly results-oriented without a care for the intrinsic processes, like the overwhelming lack of resources to drive the efficacy of the main business.

    I frequently heard (ex) colleagues ranting about hitting daily caller targets as if they were hired telemarketers, and reporting to managers who have no idea what they are actually trying to achieve. The management structure is extremely militarial, where there is no clear mass dissemination method. Instead, it is a case of minions who blindly and probably loyally attending to the needs of their no.1 man in the company. Day to day operations are even disrupted, for minions to curry favour and fulfil the personal needs of the CEO.

    Instead of adopting an x-monthly benefits system, Qoo10 chooses to implement a credit points system that allows management to allocate points to staff. Disguised as a positive reinforcement method, this system empowers the point-givers too much to restrict staff practices. Blame culture is extremely prominent here.

    No AWS, and you’re only allowed entitled medical benefits. Nice touch on the dental benefits is all.

    Advice to Management

    Standardise the whole company if you need to, instead of sectioning off departments deemed “less necessary”


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