Qoo10 Reviews

Updated Apr 26, 2020

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2.3
23%
Recommend to a Friend
4%
Approve of CEO
Qoo10 CEO Ku Youngbae
Ku Youngbae
11 Ratings
Pros
  • "Pantry with super cheap snacks vending machine, up the salary from pervious company, e-commerce exposure(in 11 reviews)

  • "Vending machine subsidised by half(in 9 reviews)

Cons
More Pros and Cons
  1. "Mixed feelings"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Tampines New Town, East
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Qoo10 full-time for less than a year

    Pros

    Pantry with super cheap snacks vending machine, up the salary from pervious company, e-commerce exposure

    Cons

    Ends work at 7pm, Mamemon everyday

    Continue reading
    Qoo102020-04-24
  2. "Poor management and long working hours"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Qoo10 full-time for more than 3 years

    Pros

    Great place to learn things from scratch without any experience

    Cons

    Poor management and long working hours.

    Qoo102020-04-24
  3. "Customer Service Executive"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Recommends
    Positive Outlook

    I have been working at Qoo10

    Pros

    Vibrant working environment. Good learning experience in E-Commerce.

    Cons

    Can be very busy during certain periods.

    Continue reading
    Qoo102020-03-23
  4. "Lousy"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Associate in Singapore
    Negative Outlook
    Disapproves of CEO

    I worked at Qoo10 full-time for more than 3 years

    Pros

    Vending machine has cheap snacks. Colleagues are generally young and nice to work with. Good place to get your experience for e-commerce.

    Cons

    Things change pretty fast. There’s restructuring almost every quarter which means changing of seats too. Collaboration between teams are rare and challenging as everyone is only concern with their own KPI. There is also no town halls so most people won’t know company’s direction etc. The Koreans rule the whole company. Emails can be in Korean despite majority of the people in the email are non Korean. As English is not their native language, some times it can be difficult to understand their emails too. Credit point system is non transparent and what you get depends on whether your team lead/ leaders like you or not. If you need the money, please reconsider as they do not have 13 month bonus/ commission. 60 credit points give you $500 and 120 credit points for 10-12% increment. Some quarters you can get single digit? Some double digits? Which means some use 1.5 years to get increment while some can wait for many more years which won’t happen as they would have left the company. Benefits include $150 dental and $45 per medical consultation. All capped at $500. 12 days of annual leave. 14 days MC. Tip to survive: Just do and do and don’t question.

    Continue reading
    Qoo102020-04-26
  5. Helpful (6)

    "The One Review To Sum It All"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Chief Reorg Officer in Singapore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Qoo10 full-time for more than 10 years

    Pros

    - 12 days of leaves - No bonus or AWS offered - Low salary and always very happy to see talents go - $0.50/can vending machines - Not using laptops; don't bring work home - Lots of local food in Bugis area - People are happiest on their last day of work; everyone will take a group photo together

    Cons

    Management Team aka your (supposed) leaders, contrary to what they are meant to be, don't really lead. They think they know it all since they've been around for 5/6/7/8 years but truth is, they know nothing and are not even willing to change/upgrade/improve themselves. All there to protect their rice bowls because they know they can't even make it if they were to go into the corporate world elsewhere, be it Sales, Marketing, Operations or Tech. What this means is that the people below them are delegated to executed what they are tasked to do. And with no proper guidance or direction nor leadership, everyone are merely sheeps. Sheeps who are doomed to fail. Hiring are also mostly limited to fresh grads because they're the best and cheapest sheeps to be milked, shaped and churned. Leaders who think they're doing something, are actually rinsing and repeating the same tactics with no application of latest technology, knowledge or context. It's either increasing revenue i.e. BPV, cart count, Qcash for Sales or traffic i.e. Page View, User Session or Downloads for Marketing. Reshuffling/reorgs happened almost every quarter, if not earlier, disrupting workflows, growth (you'd be lucky if there's any) and disallows teams from hitting their KPIs, thus not getting the allocated credit points which then slows down their promotion/increment path.

    Continue reading
    Qoo102020-02-01
  6. "Good"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Qoo10 full-time

    Pros

    Good company with good colleagues

    Cons

    Not much things to say about cons

    Qoo102019-12-21
  7. Helpful (2)

    "Hard to find another organizational setup that is equally unprofessional and dysfunctional"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Singapore
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Qoo10 full-time for less than a year

    Pros

    HR would pitched to you that the pros is that you can get food and drinks at discounted rate at the company's vending machines. You should probably be able to guess how pathetic it is when the HR even uses this to pitch to you in signing the employment contract.

    Cons

    Hire-and-fire policy that is even worst than the banking industry. Long and strict working hours - 9am-7pm. Most pathetic benefit package I have ever encountered and heard of. Management changes direction every week or other week literally. Line managers are totally not qualified professionally. In all honest truth, this place is no different from a sweatshop. You have been warned.

    Continue reading
    Qoo102019-12-02
  8. Helpful (1)

    "Merchandising Executive"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Qoo10 full-time

    Pros

    Great location, friendly people, laidback

    Cons

    Stagnant, stubborn, unwilling to listen

    Qoo102019-09-20
  9. Helpful (3)

    "Review on Qoo10 Singapore"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Manager in Singapore
    Doesn't Recommend
    Negative Outlook

    I worked at Qoo10 full-time

    Pros

    - Central location - walking distance from Bugis mrt - good view from the pantry

    Cons

    - unprofessional behaviour from supervisors and managers - no proper sop -no training manual or any proper training conducted for newcomers - no proper induction course - micro style of management, top down hierarchy centric - have seen a few Koreans who are unable to speak normal/basic English, yet in managerial positions - young early to mid twenties range of workers, thus high turnover - not a stable environment in that sense - KPIs are not being clearly communicated to staffs. Rather vague on KPI. -KPI might differ from person to person - increment is solely based on a points system of 120 points to be achieve before a 10–12 % increment. HR will inform you that it is one of the highest in the market, and it should take about 1year and 2 months averagely. However how each points are to be accumulated is deliberately left unsaid. - any ambiguity, HR has inform staffs that they are unable to intervene and allow the manger and supervisors of team to have the autonomy on decisions. However no standard sop or KPI for same scope/position. Different teams going on individual tangents. - strategy of Qoo10 is to maintain and increase market share of their e commerce pie, while allowing merchants to bear the brunt of extremely low selling piece all while wanting to promote Qoo10 as the cheapest e commerce store in Singapore. Frequently highlight to merchants to include free shipping and slash prices. - Company culture to work pass 6pm. As most workers are in their 20’s without children , most staffs don’t mind staying on till late although it may not be necessary -high turnover of staffs, plus lack of basic training. Thus senior staffs or staffs working 1 year and above are swamped with workload piled on them to be accountable for. Not enough workers in the team to share the load

    Qoo102019-10-15
  10. "Joke of a company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Qoo10

    Pros

    Nothing good about this company

    Cons

    I agree with all the cons on this review page. Toxic work culture where they will outcast you when you’re new. No direction on Kpis when you first join. Just say it depends. Doesn’t seem like a professional company at all and many can’t even speak good English. There was a meeting with a multinational partner and some managers couldn’t even stutter out a complete English sentence. Was embarrassing to watch. If you’re looking forward to working with big Brands Lazada or shopee will be a safer bet. Q10 encourages you to work with small micro brands and ah bengs and even to match their level of speaking. And yes their tactics are always one dimensional and the same, all about forcing sellers to slash prices. Low pay and Long working hours. If you go home on time they will give you nasty looks and gossip about you. No mentorship given at all, leaders and managers lack leadership skills. Pay and benefits are a joke. HR will tell you the standard pay will increase after 1.2 years but it’s based on a credit system where you get credits instead of actual pay increase. Really a joke. Annual leave is also miserable.

    Qoo102019-10-11
Found 74 reviews