QuEST Global Reviews | Glassdoor

QuEST Global Reviews

Updated September 20, 2017
42 reviews

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5.0
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Ajit Prabhu
27 Ratings

42 Employee Reviews

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Pros
Cons
  • No work life balance, working 12-15 hours is a usual stuff (in 17 reviews)

  • Long working hours and no work life balance (in 10 reviews)

More Pros and Cons

  1. "Lots of Opportunity for Initiative Takers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QuEST Global full-time (More than 5 years)

    Pros

    For individuals looking to develop and take on new challenges there is no lack of opportunity in QuEST. The company is hungry for good talent that can improve their customer experience and grow engagements. You have the opportunity to work with many different OEMs, products, and systems. For individuals that work hard/smart there is an abundance of opportunity to advance quickly and lead new engagements.

    Cons

    Process based IT tools are underdeveloped and need work
    Easy to fall into a trap of just doing work/ producing hours if you allow it


  2. Helpful (1)

    "Validation Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QuEST Global full-time

    Pros

    Good benefits and vacation package

    Cons

    401k match wasn't very high

  3. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in Waterbury, CT
    Current Employee - Project Engineer in Waterbury, CT
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at QuEST Global full-time (More than a year)

    Pros

    Quest offers great flexibility with good work/life balance
    Incredible workplace with opportunity for growth
    Incredible engineering experiences with customer you cannot get at any other Fortune 500 company

    Cons

    There are not many cons but compensation would become an issue
    Work ethic is expected 100% but does not reflect on compensation


  4. "Awsome Place to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at QuEST Global full-time

    Pros

    Awsome place to work in

    Cons

    There is always scope for improvement


  5. Helpful (3)

    "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in East Hartford, CT
    Current Employee - Engineer in East Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QuEST Global (Less than a year)

    Pros

    Best company in the area, amazingly high pay and great benefits.
    100% 401k match with endless career potential, this is a company you'll want to stay with for decades. Free lunch provided once a week along with massive bonuses.

    Cons

    None that I can think of!

    Advice to Management

    Keep doing what you're doing, don't change a thing. Ignore the haters, they're just deadbeats anyways with no real talent!


  6. "Project Engineer"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Young folks work there so its a nice environment

    Cons

    High turnover because of the low wage


  7. Helpful (3)

    "Understand the business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in East Hartford, CT
    Former Employee - Manager in East Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QuEST Global full-time (More than 10 years)

    Pros

    First off, it is important that you understand the outsourcing business and the QuEST business model when taking a job here. It is clear, from these reviews, that many people did not (heck, it took me a few years to fully understand it). You can easily thrive in this environment if you understand that it is about helping QuEST to grow- not just doing well on contracts you are working.
    1. Build trust with the customer and get good customer satisfaction scores
    2. Get the customers to extend their contracts
    3. Get the customers to expand their contracts
    4. Help teach team members to be successful

    Additional Pros:
    -Much better work-life balance compared to OEMs
    -Easy to move up the corporate ladder and increase your employability
    -Overall, good culture. Leadership develops great vision and values

    Cons

    - Unless you are in sales / account management, you will not get rich working here.
    - More support for 'enablers' is needed (HR, IT, etc.)
    - More emphasis on training (technical and leadership) prior to someone taking on a new role

    Advice to Management

    -More training and cultural alignment of your first-line managers.
    -Continue to give opportunities to the over-looked engineers (and potential engineers)

  8. "One of the best employers I have worked for!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality in East Hartford, CT
    Current Employee - Quality in East Hartford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QuEST Global full-time (More than a year)

    Pros

    Good starting salary for experienced engineers and excellent promotion and annual pay raises.
    Very flexible work schedule and hours.
    Management and co-workers are always helpful in almost everything work-related.
    Company has lots of potential in the future - domestic and global.
    Lots of room for career advancement in the management and/or technical fields.
    Many locations in the US and internationally; making relocation an easy task.
    Different types of work available so you are not tied to just one job or SOW.

    Cons

    Lower-than-average starting pay for entry-level engineers.
    HR system can be better organized and improved.
    Need to weed out engineers who are incapable and not performing as they should.
    Retention - retention - retention (if you scratch my back, I will scratch yours!)

    Advice to Management

    Keep on driving! Find ways to bring in more "qualified" engineers and explore more growth opportunities. Sometimes you will find best qualified candidates from other non-engineering/technology fields. Thank you for making this company a better place to work, year after year - still a ways to go but we are on the right track!


  9. Helpful (1)

    "Center Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Center Manager in East Hartford, CT
    Current Employee - Center Manager in East Hartford, CT
    Recommends
    Positive Outlook

    I have been working at QuEST Global full-time (More than 10 years)

    Pros

    QuEST has an outstanding work life balance, and teaches people about the industry much faster than you would experience at a major OEM (large company). Work life balance is outstanding, they do not try to control your life, however, lots of opportunities are constantly arising for you to get different job experiences (which include travel).

    Cons

    The major con is inefficient tools that take a long time to change. Aside from that, QuEST is focused on growth and profitability. This is expected in a start-up organization looking to become a publically traded organization. Many people have this as their first job and do not understand that this is standard in the industry and is part of the business cycle.

    Advice to Management

    None


  10. "Great Company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Assistant in North Haven, CT
    Former Employee - Executive Assistant in North Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QuEST Global full-time (Less than a year)

    Pros

    Working at QuEST Global was a highlights of my career. The people there are really professionals and it was nice to be part of such an excellent environment.

    Cons

    Would suggest improving the 401K package - as it is a bit on the lower end in terms of being beneficial to the employee.

    Advice to Management

    Keep improving the benefits to attract the best talent.


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