QuEST Global Reviews | Glassdoor

QuEST Global Reviews

Updated December 15, 2017
533 reviews

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2.7
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Ajit Prabhu
243 Ratings

533 Employee Reviews

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Pros
Cons
  • No work life balance, working 12-15 hours is a usual stuff (in 17 reviews)

  • Long working hours and no work life balance (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "My Review of working in the Windsor Locks, CT satellite"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in Windsor Locks, CT
    Current Employee - Project Engineer in Windsor Locks, CT
    Doesn't Recommend
    No opinion of CEO

    Pros

    Time Flexibility
    Working with various Customers within one Company

    Cons

    Salary (bad for the work performed)

    Salary Bias (paying someone with less experience more money than someone with more experience)

    Ability to achieve Promotion

    Dishonesty

    Clique-ish

    Bad Benefits

    Bad HR

    Fear/Intimidation tactics used to keep people in line

    False Promises to lure people in (was promised first available promotion based on my experience just to not get it once it was available)

    Bad/Inexperienced Managers (Team Leads that pawn off various aspects of their job to their team so that they don't have to do them. In other words they get the benefits of being a Team Lead with minimal Team Lead Responsibility; Not knowing how to lead people in the first place; etc.)

    Benefits Package (Health Plan isn't all that great; Was forced to use vacation time when I was told I wouldn't be forced to use it during a shutdown in August; No Sick Time; etc.)

    Advice to Management

    Treat People Fairly

    Give Better Benefits

    Pay Better Salaries

    Be Honest

    Live Up To Your Word


  2. Helpful (2)

    "As with any contract company, it's a revolving door"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cincinnati, OH
    Current Employee - Anonymous Employee in Cincinnati, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Projects are interesting and challenging
    Work with commerical softwares
    Good place to gain experience and then go where the grass is greener
    Benefits are descent

    Cons

    Not an American company, HQ based in Singapore
    Inability to retain and acquire talent
    HR does not post job openings to get experienced engineering, sends emails to entice us to look for talent for them
    Always acquiring "freshers", engineers fresh out of college
    Experienced engineers then must teach and accelerate the learning curve for the "freshers"
    Training is frowned upon because it affects the applied ratio
    Basically we're just programmed robots to essentially do similar jobs all the time
    Profit driven managers
    Yearly assesment is based on KRA's where a spreadsheet keeps track of your projects
    Spreadsheet is only as useful if your manager completes it as you complete your projects, since spreadsheet is password protected and read-only engineer can't really utilize it.
    Promotion of incompetent engineers to team leads/project managers
    Poor decision making from senior management
    Organization stucture constantly changes
    Some managers do not communicate efficiently and can be condescending, rude, and back-stabbing
    Center manager seems to not be concentrating on the entire center, but rather still wants to do his old job
    Some managers are afraid to communicate with the customer. A question that should be a couple minute phone call or webex turns into a elaborate presentation that doesn't get sent to the customer, but ends up being shown during the weekly status meeting. Not only has time and money been wasted, at the end the engineer gets the blame not the project leader/manager.
    Some project leaders can't think for themselves, they need a buddy "tied" to their side
    Inability of some team leaders/project managers to utilize experienced engineers to sit in on important internal or customer meetings.
    Retaliation in some situations

    Advice to Management

    Some managers need to resign or be fired cause it is obvious they aren't trained to do their job

  3. Helpful (6)

    "Just like the movie OfficeSpace. Except in real life it's not funny. Would not recommend."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aero-Thermal/Project Engineer in Cincinnati, OH
    Current Employee - Aero-Thermal/Project Engineer in Cincinnati, OH
    Doesn't Recommend
    Disapproves of CEO

    Pros

    - Relatively easy to get a job here.
    - Some of the projects can be interesting.
    - May see some cutting edge technology being developed.
    - Flexible hours.
    - Larger office with more people to socialize with.
    - Good resume builder.
    - Good equipment to work with (nice computer, dual monitors, local and network cluster, etc.)
    - Spacious cubicles.
    - Benefits are about average.
    - Vacation relatively easy to take.

    Cons

    Biggest down side- there are a lot of down sides.
    The work itself:
    - Can get very repetitive (turbine blades all look the same).
    - Analysis only job: customer does the design, you plug it in and show them the results.
    - Work breakdown: 50% PowerPoint creation, 30% filling out forms/checklists/reviews, 20% engineering
    - Collaboration, teamwork, and knowledge expansion is mostly frowned upon.

    Company:
    - Contract-based company: every hour worked must be billed or you won't be paid. If work goes over budget (due to poor leadership, organisation, customer interaction, etc.) engineers are still expected to catch up (unpaid) on work.
    - Budget for training is non-existent.
    - Pay is very low when comparing experience/degree with other similar positions.
    - Structure, titles, organization frequently changes.
    - Company is largely run by India. Excessive grammatically incorrect communications of all mediums is sent to the employees.
    - HR communication is poor; any request takes over a week before a reply is received, as everything must route through an Indian representative.

    Other:
    - Company morals/ethics very low. Managers are profit driven and will put deadlines/customer demands above all morals. Quality of work suffers and mistakes are frequently encountered.
    - Managers have no management background and perform interpersonal duties poorly. Most managers at Quest are Aero-thermal/Project Engineers that have reached the "length of service required" to be a manager, and are therefore promoted.

    Advice to Management

    Communication is very poor and senior management seems oblivious to what happens "in the trenches."
    One would think that seeing so many people leave and having such low scores on employee "engagement" that something is awry.


  4. Helpful (2)

    "Do Not Waste Your Time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in East Hartford, CT
    Current Employee - Project Engineer in East Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at QuEST Global (Less than a year)

    Pros

    Flexible schedule is nice. You are obligated to be there from 9-3, so you can go in early or go in at 9, whatever you prefer. Also, if "doing nothing" all day is your style of work, this job will suite that desire.

    Cons

    The pay is well below the mean for a project engineer. You are really nothing more than a data entry worker; which, in my opinion, is a degrading feeling when I've graduated college and gotten an engineering degree.

    There are no paid holiday's. The 10 vacation days must be applied to the holiday closures and furlough time. Don't get sick and don't make plans for a vacation.

    Advice to Management

    Pay your people more. Give them more responsibilities. Make them feel less like invalids and more like engineers.


  5. Helpful (1)

    "reasons to not work for Quest"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer in South Windsor, CT
    Current Employee - Project Engineer in South Windsor, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at QuEST Global full-time (More than 3 years)

    Pros

    the only positive thing in Quest are they hire college fresh graduated student and people who couldn't finsh their degree

    Cons

    everything's suck. they take the advantage of the college graduated

    Advice to Management

    increase the pay


  6. Helpful (4)

    "Simply the worst company I have ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Professional Screen Starer in East Hartford, CT
    Current Employee - Professional Screen Starer in East Hartford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at QuEST Global full-time (Less than a year)

    Pros

    The fabulous company of QuEST (which you are required to spell it that way) has some great things going for it. Let me list them for you...
    1. .....
    2. I guess its a Pro for QuEST that I can't give this less than 1 star?

    Cons

    This is basically reversed outsourcing. The company is based in India and employs everyone with an "entry-level" feel, regardless of your experience. You are the experienced engineers hired to work for "multiple government contracts" which translates to you are underpaid engineers hired to work for one company (Pratt & Whitney) who doesn't actually want you to do the work for them in the first place, has no interest in upgrading anything to a somewhat modern era and will roadblock you whenever possible just so they do not have to deal with you.

    During your interview (which you will realize eventually that you likely did not actually apply here), you will be promised all the things you want out of a company with none of it coming to fruition. Close knit peers that are more like family, frequent company outings and gatherings, community projects, challenging work that changes day to day, benefits that are worth staying alive for...

    It boils down to this. The general attitude of the majority of the people there, specifically the management and the "team leads" feels like high school complete with favoritism, cliques, grudges based on accusations, the silent treatment because you disagreed with something said... just real good times.

    NONE of the Team Leads have any management experience and most do not carry any degree in engineering. I am all for having someone lead because of the experience they have but these people do not have it.

    The leads are all best friends. You can expect to see most of them standing around chatting with their favorites for quite a large amount of their day. I used to enjoy timing my team lead to see how long she would spend talking to her friend each morning. It added up to about 10 hours a week. From what I learned, the real purpose of becoming a Team Lead is so that you no longer have to actually do any work other than approve time cards... which my lead eventually stopped doing that too.

    You will not be appreciated for your skills and knowledge.
    You will not be compensated well for what you do.
    You will be a glorified data entry person
    You will be offered the worst benefits in the country.
    You will be lied to about how the benefits work.
    You will be held responsible for making the annual quota of work orders (which I was told at the beginning was the job of the Team Lead... but when 60% did not renew their Statement's of Work, it was the employee's fault.)
    Pray you do not need special software to do your job. You will have the opportunity to do nothing for months while the order is approved, re-approved, denied, re-submitted, not-delivered, forgotten and someday, maybe... installed.

    Seriously though... it's just like high school. The instant one of the leads does not like you for any reason, you might as well quit because they will work together to make your life there a living hell until they fire you or you quit.

    Do yourself a favor, whether you are looking to work here or you are already employed, just walk out and find a company that will actually appreciate you.

    Advice to Management

    Take a look at the badge swipes and hours charged of your managers and team leads instead of just the employees.

    Consider making someone with actual management experience and more than a year's time with the company a team lead.

    The quickest way to lose all respect is to have the argument "you're lying" loud enough for the room to hear. We are all adults here. Well... most of us anyway. I think we are past lying over petty things.

    Not everything will go your way all the time. Learn this.


  7. Helpful (3)

    "Best case scenario, you're always at Pratt and Whitney, worst case you're just doing data entry until you're SOW drys up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in East Hartford, CT
    Former Employee - Engineer in East Hartford, CT
    Doesn't Recommend
    Disapproves of CEO

    I worked at QuEST Global full-time (More than a year)

    Pros

    Minimal technical knowledge required. (Basic Excel knowledge)
    Flexible work schedule if your SOW permits.
    Free tea and coffee.
    Lots of downtime depending on SOW.

    Cons

    Limited internal career growth.
    Limited external career growth.
    Lower than average industry pay.
    Bad Vacation/Holiday time. (PTO system)
    Outsourced HR activities.
    Benefits might be there (401k ect.) but they're negligible.
    No Cafeteria.
    Bad Bathrooms.
    Very stratified work environment.
    Poor understanding of customer expectations.
    No engineering content.
    You have to file for unemployment during customer shut downs which occurs annually.

    Advice to Management

    Other companies think Quest has poor quality employees because Quest has to quickly hires a lot of poor quality employees due to high turnover rates because people leave. In all directions more has been promised than provided. This is not good.

  8. Helpful (2)

    "electrical engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    Pros

    none very very bad place to work for

    Cons

    everything is wrong about this place


  9. Helpful (2)

    "Terrible place to work. No training or growth opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Integration Engineer in East Hartford, CT
    Former Employee - Project Integration Engineer in East Hartford, CT
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QuEST Global full-time (More than a year)

    Pros

    If you are an entry level engineer, you don't know any better so it's ok. But soon they realize that they will get stuck. Leave before it's too late is my advise

    Cons

    Everything. Management, terrible micromanagers, and no insight into where company will go. Work is unbelievably boring. They are pretty much a company that contracts work for Pratt and Whitney. Pratt and Whitney is a also a terrible company, everyone there themselves am hate each other. Everyone is very rude about everything. One manager in particular should have never been employed, she has no skill or background for leading a good team. This place is a revolving door, people in and out, when I got there, in the first 6 months 3 people left my time, new ones got hired, and within a year they left too. Lots of turn over. No money or bonuses to spend on anything. Every hour is scrutinized as far as what you are working on, and all the work is totally dependent on the what the departments in those companies give you. It's all the work they don't want to do, it's very clerical, lots of copying and pasting, very little technical growth or experience.

    Advice to Management

    Get new people. It's a toxic work environment. There are no happy employees there despite some of the good reviews. Work at your own risk, I wouldn't be surprised if this place shuts down soon, PW already gives away work to better outsourcing companies all the time.


  10. Helpful (3)

    "This company does not care about you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanical Engineer in East Hartford, CT
    Current Employee - Mechanical Engineer in East Hartford, CT
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at QuEST Global full-time (More than 3 years)

    Pros

    One good thing about working here is the flexibility of hours. You can pretty much come and go without getting hassled by management (differing depending on who your manager is), as long as it's reasonable. If you want to skip out early on a Friday, it's not problem as long as you get your work done.

    Overtime is also an option when the engineering department is swamped, which can be nice. You get paid time (not time and a half).

    Cons

    Someone in upper management at this center has a motto which everyone knows: "fake it until you make it". There is no technical career path here. You get exposed to some entry level tasks, which are great to start out with, but that is about all you can do. The only way to move ahead (or get any sort of significant raise) is to go into management, which means you won't be doing any engineering work.

    My benefits are not good for an engineering company. There is a 401k match, however, it is abysmal. Starting salaries are low, and raises are even lower. You will have to work here for at least 4 years in order to hit the average starting salary for a mechanical engineer in Connecticut.

    You will get a sense that nobody in management cares about you or the company, just hitting metrics. They won't fire people so they can hit their attrition metrics, even when customers complain daily. Metrics are taken more seriously than good business decisions, and that is not a good sign.

    Advice to Management

    Start caring about your employees. Listen to their complaints. The number one issue that shows up on employee satisfaction surveys is benefits and low pay. If this can be fixed, then employees will be less upset about other issues.


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