QualCare Reviews | Glassdoor

QualCare Reviews

Updated September 13, 2017
48 reviews

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Annette Catino
27 Ratings

48 Employee Reviews

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  1. "Csr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Piscataway, NJ
    Former Employee - Claims Specialist in Piscataway, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The pay was ok, could have been better

    Cons

    Management thinks they are in high school and show favoritism

    Advice to Management

    Treat your employees like adults not children


  2. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Piscataway, NJ
    Former Employee - Project Manager in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QualCare full-time (More than a year)

    Pros

    Plenty of projects to keep you challenged and busy.

    Cons

    Management was not supportive and do not seem to care about the mental health of their employees.

    Advice to Management

    Please do not drive your staff away with unmanageable expectation of work, inability to develop staff, and micromanagement style.

  3. Helpful (2)

    "Predatory management, favoritism, ineffective business leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Business Analyst in Piscataway, NJ
    Former Employee - IT Business Analyst in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QualCare (More than a year)

    Pros

    - IT team is decently structured.
    - The culture on the 2nd floor is pleasant, the result of the people rather than management.
    - There are a lot of creative avenues of work, always challenging projects to take on if you are willing to take on the responsibility.
    - Exposure to business-side executives.

    Cons

    - Notoriously underpays.
    - Bonuses are arbitrary, and always low.
    - Bonuses are based on reviews, which are completely arbitrary.
    - Managers, especially on the IT team, are entrenched in their roles. That means that whether they are ineffective, deceptive, slave-drivers, or plain incompetent, they will most likely suffer no consequences.
    - Escalation of issues with management will often result in the employee being targeted and undermined, with little chance of defense.
    - The IT team's management does not cooperate well with others. This causes delays in projects, unrealistic deadlines, and over-allocation of work to a select few employees.

    Advice to Management

    QualCare has since been acquired by Cigna, but middle management remains the same. Start over; QualCare managers are out-of-touch with modern business tactics and will do whatever it takes to get the job done, often at their subordinate's expense.

    QualCare has suffered loss after loss of talent, which they seek to temporarily fix with contractors, but even contractors have been known to leave prematurely.

    You can't scare someone into being loyal or hard-working, so invest in your work-horses and your creative thinkers. Otherwise, as you've already shown, you'll end up creating a company that simply exists to be sold at the profit of your executives, and the misfortune of yourselves.


  4. Helpful (2)

    "Clueless management--no respect"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Piscataway, NJ
    Former Employee - Claims in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QualCare full-time (More than 5 years)

    Pros

    You only received a paycheck

    Cons

    I resigned recently as my job was too depressing. I have not regretted leaving for one moment.
    I always met production and quality targets, frequently volunteered for projects and to assist others in my team, and was repeatedly told I was a valuable employee. Yet I was micro-managed unnecessarily, for trivial things that had no effect on the quality of work.
    There was no chance for advancement, and pay was too low. Last year raises were 2% for everyone, regardless of effort. Bonuses were talked up all year as a reason to motivate us, but only about 45% of employees received one. Mine was barely enough to buy one cup of coffee per week for a year.
    Despite being told every month how valuable I was, after I gave my 2 week notice NOT ONE MEMBER OF MANAGEMENT CALLED OR EVEN SENT ME AN EMAIL TO ACKNOWLEDGE MY LEAVING OR WISH ME WELL!!!
    Be assured the negative comments on this site are not exaggerated.

    Advice to Management

    Management is too stubborn and petty to heed any advice. Cigna should at look the reviews on this site and make major managerial changes.
    I feel sorry for people insured by Qualcare. The current culture makes it difficult to accurately pay claims and provide quality service.


  5. Helpful (2)

    "Disgraceful company"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Piscataway, NJ
    Current Employee - Customer Service Advocate in Piscataway, NJ

    I have been working at QualCare full-time (More than a year)

    Pros

    The job itself is typical, benefits not to bad it's at 2000$ Ded the pay is ok! There are some awesome people you will meet at the company

    Cons

    Management is horrible and only favors whom they like, only allow for advancement of those that are "yes men" Horrible hostile environment. I do not advise anyone work here...They are running a slave ship...Management acts like they are baby sitting grown adults. You can not go to the restroom longer than. 8 mins... ridiculous... Don't even think about calling out I do not care if you cut your arm off.. You'll be fired

    Advice to Management

    Cigna needs to get an entirely new management team. Period...


  6. Helpful (1)

    "Horrible Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utilization Review Nurse in Piscataway, NJ
    Former Employee - Utilization Review Nurse in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QualCare full-time (Less than a year)

    Pros

    nothing i can think of (except for LPNs being paid almost equal to RNs doing the UR/UM)

    Cons

    underpaid RNs, overworked, Nurses doing jobs outside the job description (a nurse for 10%, and 90% being an intake coordinator- you answer phone calls for intake and benefit queries which you need to do and you have to stop doing your case reviews to answer this kind of phone call, a senior manager (who is an LPN) micromanages and wants to dictate what employees need to do, they will time your breaks, they will question why you talk to your co workers, they will question whom you go with during breaks, you need to be a smoker for you to have frequent breaks because they will question you for that and if you are a smoker, no question why you go for frequent breaks, management is not even aware how organizational chart works- supervisor of intake coordinators mandates nurses on what to do, and worst of all- politics! they will give you hard time when they know you understand how the work process works more than them, and will do everything to stop you on your growth- worst case, they will make sure you resign or make up things for them to fire you. QualCare maybe acquired by Cigna, but they remained as QualCare and i am not sure if Cigna is even aware how this department really function.

    and to add up, the worst health insurance coverage ever.

    Advice to Management

    you are no longer independent and already under Cigna. You should ask some guidance from Cigna and don't ruin the Cigna reputation. Those who is in the position for the upper management ("bosses") needs an extensive management 101 course. they badly need to be trained how to manage and know the principles of management and human relations.


  7. "Worst Place to Work Award"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at QualCare full-time

    Pros

    Pro: I've learned that any place is better than there.

    Cons

    Top management was tyrannical and inhumane on so many levels. Workers were not treated with human respect. Worst place I've ever worked in my life.

    Advice to Management

    Learn to be better human beings.

  8. "General clerk"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QualCare (More than a year)

    Pros

    The People. The Cafe. It's Easy.

    Cons

    The pay is too low.


  9. "Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist
    Former Employee - Claims Specialist
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at QualCare full-time (More than 3 years)

    Pros

    I experience a lot of professional growth with this company. They are now under Cigna HealthCare so operational structure has changed.

    Cons

    Mostly Poor and under qualified management there are a few really good ones however. Company was sold. Operational structure has changed.

    Advice to Management

    Ensure you have proper education for job function.


  10. Helpful (3)

    "Just Don't Do It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nurse in Piscataway, NJ
    Former Employee - Nurse in Piscataway, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QualCare full-time (More than a year)

    Pros

    They let you work from home from time to time, Central Jersey location, they give you more than one monitor for productivity

    Cons

    The culture, the pay, the benefits, the leadership and management, everyone that works here is unfriendly and disengaged, you aren't allowed to talk to your co-workers, they tell you when to take breaks and they time your bathroom breaks, they only offer high deductible insurance plans and you will pay out of pocket for everything until it's met, the managers gossip about employees and are very cliquey, they expect you to work more than eight hours a day with no consideration for your personal life and schedule

    Advice to Management

    Read your reviews! The workplace is the most toxic, negative, horrible place I've ever worked.


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