QualServ Reviews | Glassdoor

QualServ Reviews

Updated June 5, 2017
7 reviews

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2.4
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Jerry Frederiksen
2 Ratings

Employee Reviews

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  1. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Installation Manager in Fort Smith, AR
    Former Employee - Installation Manager in Fort Smith, AR
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QualServ full-time (More than 10 years)

    Pros

    Good Company to work

    Cons

    Salaries are not up to standards

    Advice to Management

    Remember where you started from


  2. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at QualServ full-time

    Pros

    Pay and benefits were fair and most employees were pleasant.

    Cons

    Outdated software (DOS driven), no formal training nor guidance therefore "sink or swim" process; daily "best-downs" by the CEO and other management personnel on a required to attend, 7:30 a.m. morning call. The front office is unclean, old/dated/industrial and the atmosphere and moral of personnel low and often belligerent. The HR dept. is highly unprofessional and does not adhere to mandated compliance guidelines leaving personal information vulnerable. Cups, eating utensils, etc. are not provided for coffee nor for drinking water. Very gloomy atmosphere.

    Advice to Management

    Treat your employees like your team (strongly need to improve) and less like the opponent by providing them the tools, verbal encouragement, constructive direction, in a clean, professional environment which undoubtedly will better equip them to feel valued as an asset, take on pride and therefore succeed which ultimately benefits the customer and company.

  3. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Nice company. Good benefits. Promotes from withing

    Cons

    Downsized a few years ago.


  4. Helpful (1)

    "Growing at a price"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at QualServ full-time (More than 3 years)

    Pros

    A sales driven manufacturing company. Very customer oriented. Good professional style & processes.

    Cons

    Over capacity creating long lead times & missed deliveries. Very stressful & negative upper management style.


  5. Helpful (2)

    "CEO's and Holdings board members sold off equipment and kept profits forcing quality employees to leave for lack of pay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Fort Smith, AR
    Former Employee - Supervisor in Fort Smith, AR
    Doesn't Recommend
    Negative Outlook

    I worked at QualServ full-time (More than 10 years)

    Pros

    A few quality employees in all areas of plant and office
    Good benefits package
    Most clients received a good deal on first purchase quality

    Cons

    The few quality employees took pay cuts while CEO and Holding company received bonuses.
    Poor management ethics through buddy promotions killed quality of work from industrious employees.
    Quality became an "it has to go out today, looks good enough, send it' we will find employees to blame if the client complains.

    Advice to Management

    Educate yourselves in ethical business practices
    Compensate the quality employees producing for you, not your buddy employees
    leadership courses, lean manufacturing practices, and most of all provide a quality, safe work environment without Intimidation bordering illegality
    Wake up your company is dieing by it's buddy system


  6. Helpful (1)

    "QualServ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Kansas City, MO
    Former Employee - Project Manager in Kansas City, MO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QualServ full-time (More than a year)

    Pros

    Loved the work I did. Interesting, energizing, challenging, ever-changing. Great clients. Was allowed to learn the job; experience in actual field not required.

    Cons

    Hated the company I did it for. Disorganized, process-heavy but inefficient, too many people in middle-management and sales pushing papers, reading reports, holding meetings, customer schmoozing, while too few people toiled on the actual revenue generating work.

    Advice to Management

    Compensate employees for the (amount and quality of) work they are doing!


  7. Helpful (2)

    "Good core workforce, but needs management changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Smith, AR
    Former Employee - Anonymous Employee in Fort Smith, AR
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Pay and benefits were (surprisingly) in line with other positions of equal responsibility for this area. There are some truly hard-working and friendly folks there.

    Cons

    The company needs new management with vision and strategy. They have a bad case of "TITWWADI", or "This Is The Way We've Always Done It". QualServ relies on five or six major accounts and when those accounts do poorly, so does the company. When company performance is poor, they don't find and correct the problems; they just lay people off until business picks back up again, then hire a new batch of poor suckers and the cycle repeats.

    Advice to Management

    Take some leadership courses. Intimidation is not leadership. Take some courses on Lean Manufacturing and learn to make a quality product for less.