Quality Inn & Suites Reviews | Glassdoor

Quality Inn & Suites Reviews

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Found 269 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
35%
Recommend to a Friend
78%
Approve of CEO
19 Ratings
Pros
  • "I love the customer service aspect of the company(in 11 reviews)

  • "Good coworkers, easy job, no labor included(in 11 reviews)

Cons
  • "No benefits are offered at this location(in 27 reviews)

  • "Prototypical of East Indian Hoteliers, low pay, no benefits, no personal respect(in 13 reviews)

More Pros and Cons
  1. "I’ve had a fantastic time working here"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Front Desk Associate in Hazard, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites

    Pros

    Great atmosphere to work in

    Cons

    Low rate of pay without advancement

    Advice to Management

    Continue offering great service to customers

  2. "Choice International Brand"

    StarStarStarStarStar
      Former Employee - Front Desk Agent 

      I worked at Quality Inn & Suites full-time for more than 2 years

      Pros

      Great place to gain customer service skills.

      Cons

      2-3 star mostly depending on the location.

    • "good"

      StarStarStarStarStar
        Former Employee - Attendant in College Station, TX
        Recommends
        Positive Outlook

        I worked at Quality Inn & Suites for more than 2 years

        Pros

        good hours and good pay

        Cons

        the messy people don't clean after themselves it really adds up on stress

      • "Entry Level Job"

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Assistant General Manager in Evansville, IN

        I have been working at Quality Inn & Suites full-time for more than a year

        Pros

        Work with you on hours, caring bosses.

        Cons

        Pay not up to par with current levels, too many people come and go.

      • "Night Auditor"

        StarStarStarStarStar
          Current Employee - Anonymous Employee in Cordova, TN

          I have been working at Quality Inn & Suites full-time for more than a year

          Pros

          good free time to work on things

          Cons

          night shift can be long

          Advice to Management

          more benefits other than discount

        • "Desk Associate"

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Front Desk in Crystal River, FL
          Doesn't Recommend
          Positive Outlook

          I worked at Quality Inn & Suites full-time for more than 6 years

          Pros

          The Front Desk is a great transition into the Hospitality Industry.

          Cons

          You will not be rewarded positively for excelling. You will be made to work the busiest days and will never have a weekend or holiday off. This isn't a reflection of poor management; it's just how the industry functions. Depending on your franchise owner/management company, even being a Front Desk Agent can be a dead end job. Hotels are exceptionally profitable;however, staff pay is usually very low.

          Advice to Management

          This is to franchise owners, not Choice Hotels International: Please promote those who really deserve it. Pay your employees more; you're already making a ridiculous profit after overhead.

        • "General Overview"

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Current Employee - Night Auditor/Front Desk Agent in Tulsa, OK
          Doesn't Recommend
          Neutral Outlook

          I have been working at Quality Inn & Suites part-time for more than a year

          Pros

          Easy to get along staff members

          Cons

          Lacks enough time to properly get trained before starting on your own.

        • "TERRIBLE"

          StarStarStarStarStar
          • Overall
          • Culture & Values
          • Career Opportunities
          • Compensation and Benefits
          • Senior Management
          Former Employee - Front Desk Receptionist in Bellingham, WA
          Doesn't Recommend

          I worked at Quality Inn & Suites full-time for more than a year

          Pros

          There were absolutely no pros to this job

          Cons

          Management, pay, training, way I was treated

          Advice to Management

          Don't scream at your employees on the second day of training saying they're not learning fast enough when you're not willing to actually train them and then fire them on their third day. Worst management I have ever experienced.

        • "Felt unimportant"

          StarStarStarStarStar
            Former Employee - Anonymous Employee 

            I worked at Quality Inn & Suites part-time

            Pros

            Easy work, flexible hours, etc.

            Cons

            Felt unimportant, hard to move up the ladder, very low pay

          • "Housekeeper"

            StarStarStarStarStar
            • Overall
            • Culture & Values
            • Career Opportunities
            • Compensation and Benefits
            • Senior Management
            Current Employee - Housekeeper in Bellevue, WA
            Doesn't Recommend
            Neutral Outlook

            I have been working at Quality Inn & Suites part-time for more than a year

            Pros

            N/a I haven't got a good feel

            Cons

            They are giving me no hours

            Advice to Management

            Advertising

          Found 269 reviews