Quality Inn & Suites Reviews | Glassdoor

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Quality Inn & Suites Reviews

Updated February 16, 2018
218 reviews

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2.9
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12 Ratings

218 Employee Reviews

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Pros
  • I love the customer service aspect of the company (in 9 reviews)

  • For the most part, it's an easy job, regular pay (in 9 reviews)

Cons
  • No benefits are offered at this location (in 21 reviews)

  • No benefits, low pay for the job, no career advancement (in 13 reviews)

More Pros and Cons

  1. "A great comfortable environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Coldwater, MI
    Current Employee - Front Desk Agent in Coldwater, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    The manager is understanding, kind, and is very hands on. They work with me on my schedule. The owner is very kind as well

    Cons

    No medical benefits and no paid vacation! There really isn't any other cons I can see thus far. Good atmosphere


  2. "Go with your gut instinct"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Chef in Idaho Falls, ID
    Former Employee - Executive Chef in Idaho Falls, ID
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites full-time (Less than a year)

    Pros

    I am sure the company name is solid but does not mean they hold other brand owners accountable for proper procedures being followed

    Cons

    Company that purchased the business name is running it's name into the ground. Will hire anybody for the job and they have no real experience in outstanding people management

    Advice to Management

    If this is a legit Quality Inn go for it. Just watch for poor ownership when considering a position with this company

  3. "Not an area I want to be in."

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Front Desk Agent
    Current Employee - Front Desk Agent

    I have been working at Quality Inn & Suites part-time

    Pros

    Discount on rooms. They did an upgrade. Easy system lots to learn though. Laid back

    Cons

    The food prep area could be better. rude employees to guest. they could be a little nicer since you are TAKING their money. Not the most desirable area to work in at night alone. Paid less then other 3rd shift workers.

    Advice to Management

    If you have a female working night shift to have someone else working nights too. I know paying them could be an issue but its much safer and cheaper than a hospital bill if something happens.


  4. "Not for me"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk
    Current Employee - Front Desk Clerk
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than 3 years)

    Pros

    you get friends and family discounts around the world

    Cons

    just boring not a lot to do when slow

    Advice to Management

    nothing


  5. "front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Quality Inn & Suites full-time

    Pros

    free time, discount rooms, meeting guests

    Cons

    dont have a good owner

    Advice to Management

    i would try to change the hotel if i were you so that we can get more people


  6. "Average company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Maintenance in Virginia Beach, VA
    Former Employee - Maintenance in Virginia Beach, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    They give you a chance if you really need it. I learned great customer service skills and many other things

    Cons

    No benefits, low pay for the job, no career advancement.

    Advice to Management

    Keep up a great job, try to give employees full benefits, better pay.


  7. "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Federal Way, WA
    Former Employee - Anonymous Employee in Federal Way, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites full-time (Less than a year)

    Pros

    No pros come to mind at this time

    Cons

    They dont pay you for time you had to wait on other front desk agents that's coming in to relieve you even if they are more than 30 mins late and they don't Kno how to properly communicate

    Advice to Management

    Let employees know what's going on

  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at Quality Inn & Suites full-time

    Pros

    discount on rooms, amount of hotels you can stay at

    Cons

    Hours of operation, owners of my hotel were awful


  9. Helpful (1)

    "24/7 Sexual Harassment. (Sav. Midtown Location)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Savannah, GA
    Current Employee - Front Desk Agent in Savannah, GA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Quality Inn & Suites part-time

    Pros

    Okay-ish pay. Mostly sit down job.
    They'll take forever to get you a uniform so for the first month or so, wear whatever the hell you want. You'll get sexually harassed either way. When its dead, feel free to play facebook games all you want.

    Cons

    Constant unwarranted, disgusting male attention. You will be propositioned to have sex for money. Be repeatedly asked how old you are by creeps that want to make sure they'll only be arrested for rape and not also pedophilia.. Be asked in a hundred different ways for your number/a date/sex under the guise of someone requesting room rates. In truth, they have no intention of buying a room unless you agree to go to it with them.
    Beyond that, enjoy working solo shifts, rarely/never with a manager on duty in a place where most of the front desk has been held up at gun point for money. Concerns for this repeat issue only being taken seriously after one long-term employee quit immediately following the situation.
    You will meet a wide variety of individuals including hookers, schizophrenic homeless people, mothers pimping out their underage daughters, bus fulls of frat boys, piss-drunk babyshower attendees and runaway teenagers.
    You'll be working at all hours, at the beck and call of guests 24/7 while housekeeping is not. Leaving you unable to fulfill 90% of guest's needs that don't involve answering what the wifi code is. Which mind you, is told to them and written down. There is no holiday pay despite the hotel being open for every single one, but they might give you a Walmart gift card if you get suckered into working on Christmas day.
    Make sure to keep track of your hours on your own, because this place is old-fashioned and have you clock in by writing your name down in a binder. Yea. Like on your first day at high school. On top of that, they will conveniently drop off a few hours every now and then if you don't routinely keep an eye on your pay.

    Advice to Management

    Try being actual managers. Like. Ones that are present for more than just emergencies.


  10. "Night Auditor"

    StarStarStarStarStar
    Former Employee - Night Auditor in Jesup, GA
    Former Employee - Night Auditor in Jesup, GA

    I worked at Quality Inn & Suites (More than a year)

    Pros

    Work with me on hours

    Cons

    No benefits are offered at this location.


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