Quality Inn & Suites Reviews | Glassdoor

Quality Inn & Suites Reviews

Updated July 12, 2017
183 reviews

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3.2
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6 Ratings

183 Employee Reviews

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Pros
  • Incredible to work for, flexible hours and a very fun work atmosphere (in 8 reviews)

  • Experience with customer service (in 7 reviews)

Cons
  • no vacation pay and no benefits (in 15 reviews)

  • lots of down time, expect you to work overnight with no shift differential, very low pay, abusive guests (in 12 reviews)

More Pros and Cons

  1. "Auditor/Front Desk Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Audit Associate in Calera, AL
    Former Employee - Audit Associate in Calera, AL
    Recommends
    Positive Outlook

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    Pay was good, flexiable scheduling, and amazing management.

    Cons

    Upward mobility and alone during slow sessons


  2. "not something to do long term"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk in Joliet, IL
    Current Employee - Front Desk in Joliet, IL
    Doesn't Recommend

    I have been working at Quality Inn & Suites part-time

    Pros

    Nice and friendly environment might make a great first job for the experience.

    Cons

    You will be the only person on staff sometimes making you the security,the plumber,the laundry assistant,and various duties. They pay minimum wage which is 8.25 in Illinois no one can survive off that. You wont have a set schedule and they will try to call you in on your days off.

    Advice to Management

    pay more and offer benefits

  3. "Hectic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Aide in Santa Maria, CA
    Former Employee - Housekeeping Aide in Santa Maria, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    Coworkers and over time pay and hours given. And time given to do rooms.

    Cons

    Place was a disaster. No structure, no good management. Limited on supplies and bed bugs constantly. Place needed to be remodeled badly.

    Advice to Management

    Better structure and organizations. And time structure and management needed.


  4. "Worst JOB I ever had!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Fayetteville, NC
    Former Employee - Housekeeper in Fayetteville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quality Inn & Suites part-time (Less than a year)

    Pros

    There is nothing good about working for this hotel,I was Glad to leave,THANK YOU SO MUCH!worst job I every had

    Cons

    They will work you like a salve...Short staffed,You will have 4 titles for 8.25 pay!!EVERYTHING!ghetto people to work with.

    Advice to Management

    Get yourself together please


  5. "Love it here so far"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Plano, TX
    Current Employee - Front Desk Agent in Plano, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    Love working here. The GM is very hardworking and helpful. If I have any questions or concerns I can go to him anytime and he helps me with it. My supervisor the Front Desk Manager Harry is also very helpful. He is the one who trained me personally and I share the front desk with him Mon-Fri. I have a feeling I will become a Manager very soon myself the way they have complimented my work ethics and my drive to be successful.

    Cons

    No health insurance or any other insurance but it is a franchise so that is common with franchisees.

    Advice to Management

    Just do what you are doing and recognize your employees and the job they do.


  6. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Seabrook, TX
    Current Employee - Front Desk Agent in Seabrook, TX

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    Great General Manager works with employees on schedule for emergency situations.

    Cons

    Pay could be better and company doesn't offer benefits.


  7. "Courtyard by Marriott"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Santa Fe, NM
    Former Employee - Front Desk Agent in Santa Fe, NM
    Recommends
    Neutral Outlook

    I worked at Quality Inn & Suites full-time (Less than a year)

    Pros

    I loved the one to one interaction with the guests and be able to assist them with their needs was very rewarding in its self.

    Cons

    Not being able to give the customer what they wanted on our sold out days, and having to walk them, not my favorite thing.

    Advice to Management

    Love the job and was glad i had the opportunity to work for you.

  8. "Front Desk / Night Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Raleigh, NC
    Former Employee - Customer Service Representative in Raleigh, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites part-time (More than 8 years)

    Pros

    A Low Stress Work Environment

    Cons

    Might be called upon to do a lot of extra duties that aren't in the job description such as preparing breakfast.

    Advice to Management

    Don't wait two weeks to tell an employee they've been taken off the schedule.


  9. "Unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Agent in Little Rock, AR
    Former Employee - Front Desk Agent in Little Rock, AR
    Recommends
    Positive Outlook

    I worked at Quality Inn & Suites full-time (More than 3 years)

    Pros

    Nice people and Good schedule

    Cons

    Unorganized...nobody uses log book and it makes it difficult for the person beginning their shift. Nobody was on the same page

    Advice to Management

    Hire people who can speak English and communicate with the guests


  10. "Over worked under payed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Omaha, NE
    Current Employee - Account Manager in Omaha, NE
    Doesn't Recommend
    Negative Outlook

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    Nothing at all steer clear

    Cons

    Manager never there. Drinks heavily. Hotel fallimg apart

    Advice to Management

    You shouldn't manage


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