Quality Inn & Suites Reviews | Glassdoor

Quality Inn & Suites Reviews

Updated November 10, 2017
203 reviews

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3.2
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10 Ratings

203 Employee Reviews

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Pros
  • For the most part, it's an easy job, regular pay (in 9 reviews)

  • I love the customer service aspect of the company (in 8 reviews)

Cons
  • No benefits, unpaid vacation or leave time (in 18 reviews)

  • lots of down time, expect you to work overnight with no shift differential, very low pay, abusive guests (in 12 reviews)

More Pros and Cons

  1. "Hotel Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Quality Inn & Suites full-time

    Pros

    Meeting people, planning for groups and events

    Cons

    Long hours, nights, holidays, weekend availability


  2. "My Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at Quality Inn & Suites part-time

    Pros

    its a good place to work

    Cons

    nothing bad i found here. its good here

  3. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Professor
    Former Employee - Associate Professor
    Recommends
    Positive Outlook

    I worked at Quality Inn & Suites full-time (More than 10 years)

    Pros

    customer satisfaction boasts moral and repeat visit

    Cons

    Dirtiness and untidy looking enviroment scares customers

    Advice to Management

    employees need more training


  4. "Night Auditor/Front Desk/Cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent/Cook in Beaverton, OR
    Current Employee - Night Auditor/Front Desk Agent/Cook in Beaverton, OR
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than 10 years)

    Pros

    It's a job, pays the bills

    2 or 3 paid sick days with Dr note

    Minimum wage guaranteed

    Career opportunities in the corporate offices only

    Cons

    No health insurance

    No benefits

    No breaks or lunch time set

    A long list of expectations

    Preparation and set up of breakfast to help the morning shift.

    No vacations paid

    32 hours per week or less

    Advice to Management

    Hire men between 28yrs and 50 yrs old, for all the positions and the drama will stop.


  5. "Front Desk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites full-time

    Pros

    Great Staff to work with

    Cons

    I can not think of any.

    Advice to Management

    Keep up the good work


  6. "A great comfortable environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Coldwater, MI
    Current Employee - Front Desk Agent in Coldwater, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    The manager is understanding, kind, and is very hands on. They work with me on my schedule. The owner is very kind as well

    Cons

    No medical benefits and no paid vacation! There really isn't any other cons I can see thus far. Good atmosphere


  7. "front desk agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    nice place pool is cool

    Cons

    no mney sucked closed down

  8. "One Of My Most Favored Jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor/Front Desk Agent in Albuquerque, NM
    Current Employee - Night Auditor/Front Desk Agent in Albuquerque, NM
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than a year)

    Pros

    The owner/managers are great people to work for. The people I work with are amazing and have become more than co-workers. I consider these people family.
    Scheduling is very flexible as long as your able to do the job you are hired for.
    There are opportunities to move around within the company and to various other positions as experience is gained. The customers/guests are for the most part great to work for. I love the customer service aspect of the company.

    Cons

    Not many but you'll have a few sour guests who have attitude and do what they can to take it out on you.
    There are a few Choice Rewards members who think everything should be given to them and are arrogant and snotty.

    Advice to Management

    Take care of your employees and they'll work to take care of the job.


  9. "Employment"

    StarStarStarStarStar
    Former Employee - Front Desk Agent in Titusville, FL
    Former Employee - Front Desk Agent in Titusville, FL

    I worked at Quality Inn & Suites full-time (More than a year)

    Pros

    Flexible schedule,extra bonuses, friendly, clean environment

    Cons

    No benefits, unpaid vacation or leave time


  10. "Oakland Airport Hotel Desk Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Agent in Oakland, CA
    Current Employee - Front Desk Agent in Oakland, CA
    Negative Outlook

    I have been working at Quality Inn & Suites full-time (Less than a year)

    Pros

    For the most part, it's an easy job, regular pay.

    Cons

    No chance of advancement, no raises for years at a time, pay is barely over minimum wage.
    Little feedback from management, area is going downhill fast.

    Advice to Management

    Get a full-time security guard.
    Provide more guidance to front desk- praise when done well, not just lectures when something done wrong.


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