Quality Inn & Suites Reviews | Glassdoor

Quality Inn & Suites Reviews

Updated February 14, 2017
162 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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3 Ratings

162 Employee Reviews

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Pros
  • I like to meet new people and love the hospitality aspect and idea of working in a hotel environment (in 6 reviews)

  • Experience with customer service (in 7 reviews)

Cons
  • no vacation pay and no benefits (in 15 reviews)

  • lots of down time, expect you to work overnight with no shift differential, very low pay, abusive guests (in 12 reviews)

More Pros and Cons

  1. "Good Place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Clerk in Seattle, WA
    Former Employee - Front Desk Clerk in Seattle, WA
    Recommends
    Positive Outlook

    I worked at Quality Inn & Suites part-time (Less than a year)

    Pros

    friendly people, great boss, good culture

    Cons

    none that come to mind

    Advice to Management

    keep communicating with customers


  2. "AWESOME!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk/Auditor/Hostess in Houma, LA
    Former Employee - Front Desk/Auditor/Hostess in Houma, LA
    Recommends

    I worked at Quality Inn & Suites part-time (Less than a year)

    Pros

    Great staff, Great guest!! Just an overall great environment!!! :)

    Cons

    Not enough hours for Servers/Hostesses

    Advice to Management

    N/A


  3. "I love the business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Manager in Hermitage, PA
    Current Employee - Front Desk Manager in Hermitage, PA
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than a year)

    Pros

    Honestly this box isn't big enough for all that. But our staff isn't jus back of the house front of the house we are a team and act as such every day. We honestly work for good people who appreciate the work you do.

    Cons

    Monies. They don't pay enough;(

    Advice to Management

    I am management. I suggested getting paid more to myself but then I had to send the message to the gm who in turn sent it to the big bosses smh


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  5. "Customer service environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk in San Diego, CA
    Former Employee - Front Desk in San Diego, CA

    I worked at Quality Inn & Suites (More than a year)

    Pros

    This company is a very fast paced customer service industry and is very nice to work for. Great employer.

    Cons

    I really did not have any cons for this company, the reason I no longer work with them is due to a closer location to my home.

    Advice to Management

    Great


  6. "Excellent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor in Pittsburgh, PA
    Current Employee - Night Auditor in Pittsburgh, PA
    Recommends
    Positive Outlook

    Pros

    Amazing place to work excellent training decent pay

    Cons

    Guests can be a handful at times other than that it's an over all wonderful place


  7. "It is an nice place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Representative in Cullman, AL
    Current Employee - Front Desk Representative in Cullman, AL
    Recommends
    Negative Outlook

    Pros

    If you like 11-7 this is the place for you.

    Cons

    Company values, no benefits,no promotions.


  8. "One of the best jobs I had during college."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Ocean Shores, WA
    Former Employee - Anonymous Employee in Ocean Shores, WA
    Recommends

    I worked at Quality Inn & Suites full-time (More than 5 years)

    Pros

    Professional environment
    Friendly staff
    Easy to learn

    Cons

    This job is full of extremes. When it's busy, it insane. When it is not busy, the silence may drive you mad.

    Advice to Management

    Not much, they work hard and are very loyal to the employees. They expect the same from their workers


  9. "Work.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Champaign, IL
    Current Employee - Customer Service Representative in Champaign, IL
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than 3 years)

    Pros

    The work offers lot of flexibility. It also lets me work on other non-work related during non-busy hours.

    Cons

    The business is sometimes slow especially during winter times.


  10. "Night auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great place to work for

    Cons

    No cons for me while employed


  11. "Excellent Overall"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty
    Current Employee - Night Auditor, Front Desk Agent, Manager On Duty
    Recommends
    Positive Outlook

    I have been working at Quality Inn & Suites full-time (More than a year)

    Pros

    Flexible Hours
    Decent Pay
    Excellent Perks
    Great Management Staff
    Beautiful Property
    Free Rooms
    Free choicePrivileges Points
    Discounts at all Choice Hotels Properties

    Cons

    Occasional Hostile Work Environment
    Lots of Double Shifts



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