Quality Inn & Suites Reviews | Glassdoor

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Quality Inn & Suites Reviews

Updated January 11, 2018
213 reviews

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3.0
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12 Ratings

213 Employee Reviews

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Pros
  • I love the customer service aspect of the company (in 9 reviews)

  • For the most part, it's an easy job, regular pay (in 9 reviews)

Cons
  • No benefits are offered at this location (in 21 reviews)

  • No benefits, low pay for the job, no career advancement (in 13 reviews)

More Pros and Cons

  1. "both employees and guests deserve more respect and hospitality, a pleasant place to work / stay..."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security in Oakland, CA
    Former Employee - Security in Oakland, CA
    Doesn't Recommend

    Pros

    you might get to work independently some of the time in some jobs. customers are great. neighborhood people not as dangerous as commonly thought. some of the other employees are very good. beats zero income.

    Cons

    pay, respect, verbal abuse, elitism, danger, questionable unofficial policies. also runs on shoestring, does notwant those if can't take advantage of... no sick days , paid OR unpaid.

    Advice to Management

    be careful, liability for lawsuits from both employees and guests high. could be a great destination, full all the time.


  2. "Be Cautious"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeper in Bremerton, WA
    Former Employee - Housekeeper in Bremerton, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quality Inn & Suites part-time (More than a year)

    Pros

    Jobs and environment are active.

    Cons

    Employees in all areas lack needed communication. All employees act entitled yet none are willing to compromise or adjust. Management listens very little to employee needs or concerns and refuse discussion when confronted. Dishonesty is a major issue as well.

    Advice to Management

    Open up to all of your employees not just a few. Listen to the people who control the success of your business. If they are not happy, then eventually you will pay for it in profit.

  3. "Don't waste your time or talent at this place."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mesa, AZ
    Former Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites full-time (More than 3 years)

    Pros

    Hotel staff Awesome! They are always willing to help guests with their needs.

    Cons

    Very poor management. No benefits, raises or incentive programs.

    Advice to Management

    Appreciate your employees and give credit where credit is due. Lead by example, be positive and respectful of all the staff you have employed. It wouldn't hurt to say "good job" or "we really appreciate all you do for the company" this can help build the morale of the employees. Maybe you could give a raise every once in awhile other then the usual cost of living raise showing the staff that they are an asset to the Company.


  4. "No friendly service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites full-time (Less than a year)

    Pros

    Smells very bad & no customer service

    Cons

    Nasty & no communicatiin with staff owners


  5. "Smelly snotty nephew in charge"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    there were no pros sorry

    Cons

    no benefits, no overtime pay, last paycheck never issued, arrogant and self-serving nepotism


  6. "Horrible Owners"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front Desk Manager in Lehighton, PA
    Former Employee - Front Desk Manager in Lehighton, PA
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites (More than 10 years)

    Pros

    It's a job until you find something better.

    Cons

    The previous owners were great. I worked there 15 years. When the new owners took over the place turned horrific.

    Advice to Management

    Sell the hotel before you lose all your money.


  7. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping in Virginia Beach, VA
    Former Employee - Housekeeping in Virginia Beach, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quality Inn & Suites part-time (More than 3 years)

    Pros

    Love the hours during the Summer time, the boss works with you when you need time off.

    Cons

    Upper management really sucks and so does the pay.You never get a pay raise or vacation.

    Advice to Management

    Treet your employees like they are human beings.

  8. "underpaid staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Somerville, MA
    Former Employee - Anonymous Employee in Somerville, MA
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites (More than a year)

    Pros

    The only good things at this job was some of the people that work there. Such good hearted but management takes advantage of them, they pay almost nothing and over work them.

    Cons

    Salary is horrible and they promise you increasing your salary and it never happens

    Advice to Management

    They should really find out the background checks on there management staff before hiring them. And they should take a training in how to treat there staff.


  9. "Poor pay and a sorry boss."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front Desk Clerk in Buffalo, TX
    Current Employee - Front Desk Clerk in Buffalo, TX
    Doesn't Recommend

    I have been working at Quality Inn & Suites part-time (Less than a year)

    Pros

    I love working here because I can meet new people and I work in the a/c. With me being pregnant it's really helped me out in letting me work through my full term.

    Cons

    My boss lets his child run around the hotel. He will not get back with customers and leaves everything on his front desk ladies. Leaving them with the problems. He will not pay what should be paid and does not pay you on pay day. You wait another week for your check. He will also let things stay broken instead of getting it fixed PROPERLY.

    Advice to Management

    I honestly wish something would be said to my boss because he is going to ruin the hotel. Things that are serious and very important he won't take care of. Complaints from guests have come to me about his child following them and disturbing them.


  10. "Don't Bother"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Front Office Manager in High Point, NC
    Former Employee - Front Office Manager in High Point, NC
    Doesn't Recommend
    Negative Outlook

    I worked at Quality Inn & Suites (More than 3 years)

    Pros

    Customer very friendly, easy to get along with, very understanding customers

    Cons

    Low pay, Lazy management, unethical


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