I worked at Quality Systems Integrated Corporation full-time (More than 3 years)
Work with many customers in high tech
Family own and operate, it is tough to advance
I worked at Quality Systems Integrated Corporation full-time
The vendors and customers are nice to work with, Great for short term to launch your career elsewhere... Great if you like golden handcuffs, Great if you like smoking on breaks with the drones, Great if you're a psychopath, Easy to blend in if you speak Vietnamese or have the last name Le. Good for those who are just in it for a paycheck and benefits. Good for people who are passive and easily led by fear. Good for people who love kissing a butt full of ladders and stroking managment EGOs, Good for those who don't question authority, Good for those who want to make the CEO rich and watch him play on his phone during work hours. Oh and you get occasional free lunches Vietnam style every lunar year as well as a red envelop...
Peter Principle is King here, Family run self interested company, No transparency, rules change all the time, Very toxic culture, Very high turnover rate, Major language barrier and communication issues, No leadership just bosses, No growth opportunities, No consideration for work/life balance, lots of micromanaging and process control due to lack of trust in employees and insecure incompetent managers, information is hoarded for power and positional job security, blame is used frequently. Common sense is nonexistent, Managment is too busy creating and putting out fires
Advice to Management
We have two ears and one mouth for a reason which is to listen twice as much as we speak...If you are going to spend all that time in your managment silo... Might as well read some current leadership and managment books...but I guess they don't teach you that in MBA school... What a shame...Best to carry on what you do best then and don't mind the competition...
I have been working at Quality Systems Integrated Corporation full-time (Less than a year)
The "drones" are great. Very friendly and upbeat despite lack of support and opportunities for growth. On occasion management organizes fun lunches and give-a ways. But this cannot make up for what hard working people really want, to be recognized and PROFESSIONALLY rewarded for their hard work and long hours.
Management has no interest in rewarding their workers. Very third-world mentality. Too many opportunities for smart, capable people to have to stay here, so they leave.
Advice to Management
Set-up a rewards/promotional system not based on preference, but performance.
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Hopefully one can network and find employment with one of their vendors, competitors or customers.
Awful, awful place to work. Family run and the culture is one of a disfunctional family. Many people end up quitting without other jobs as they just can't take it anymore. Zero respect for employees....verbally abused, work/life balance non existent and a management style of fear makes this the worst place I can envision working.
Advice to Management
Look at other companies that are named best companies to work for....take note of all the things they do and compare with all of the things you don't. The list will be extensive but informative.
Most of the working class people within the organization are extremely didicated and want to excel. There were many who would do all they could to meet the ever changing demands placed on them. Including working off the clock but with the proper support, they quickly adhered to the employment law concerns brought to their attention. The production folks were simply awesome to work with!
The pay was reasonable and standard for the position I held.
There is a total lack of respect shown employees by the executive management team. This seems to be a management mill where people are hired for their experience and then required to adhere to very outdated methods of managing a business. You are looked upon as a good manager only if you can strike fear in your employees. During the hiring process they state clearly they want to change and embrace the work experience on your resume but don't be fooled, the executive management will not support you.
There is a pervasive lack of trust from the executive management team and this causes cilos internal to the company structure which make it very difficult for cross departmental functions to work together. Everyone is scared for their jobs and, due to a considerable number of the employees not being very competent in the English language, they will have considerable difficulty in finding work outside the Vietnamese community. The predominent language spoken at all times is Vietnamese. During customer tours, there is a translator used to answer any questions from the line operators. This is the predominant reason the employees put up with this very abusive behavior. Consequently, because of this lack of trust, there is very little job security unless you are part of the family. Additionally, long term employees will often undermine your effectiveness as the executive management team will not trust you over them and will not support you in any way.
Work balance is absurd as there is none and there is no appreciation for the long hours you put in. The executive management team has a motto, there are 24 hours in a day and you will work as many hours as needed to get your job done. Naturally, this only applies if you are not family.
There is no career growth potential. People are selected by how much they are liked by the executive management team and put into any position requiring attention. Once they fail, the executive management team puts another individual and another and... Fundamentally, the organizational structure is not correct and therefore people are not doing the right jobs at the right times nor is there enough resources in certain job functions and too many in others. The executive management seems not to know what roles should be changed as they do not baseline any other organization to see how other companies operate.
Work environment is very poor due to the constant yelling and screaming of the executive management trying to get things done. Small errors by anyone could be considered a terminating offense as the executive management team is intensely personal in their management style. If they feel offended in anyway, they will fire you! The executive management team will not accept personal responsibility for any of their decisions which fail in the company. It is always another person at fault with no regard to process failure at any time.
There is no bona-fid leader at the top of this organization. The husband is the CEO and the wife is the CFO and both are delicately balancing their professional and personal lives daily. Currently they operate as CO Presidents and this causes a great deal of problems when there is any issue owned by one of them. Each will naturally rally to support the other even though their decision was not effective or adequate to fix the issue. Top down management from both is very difficult to deal with as they make decisions in a vacuum, sometimes even from each other, and try to implement.
The executive management team did bring in Lean Sigma Green Belt training but failed to support it. Did not adhere to the basic principles of modern management practices in the training and subsequently no one believes their serious about changing or improving the business. QSIC is an experienced "garage" shop which has now become so large the systems which worked in the past by throwing more bodies at a problem, no longer work sufficiently to meet the internal goals of the company.
WARNING: The executive management team will not listen to your ideas and they will not provide you with the needed autonomy or support required for you to do your job. I would strongly suggest you never work for this company if you are looking for a career. I had a sign on bonus which would vest in 1 year and the company decided to let me go so they would not have to pay it.
Advice to Management
Baseline other organizations and review the proper staffing requirements for your organization. Open up the level of communication and allow for alternative opinions on how to improve things. This will ultimately empower the team to take more ownership. Honor your agreements with your employee's by supporting them when they need help and listening to them when they have ideas.
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