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      Quantum ePay

      Engaged Employer

      Quantum ePay reviews

      3.7

      66% would recommend to a friend

      (53 total reviews)
      avatar

      Jerry Lai

      78% approve of CEO

      55% positive business outlook

      Ratings by category

      4.0

      Work/Life balance

      3.9

      Diversity & inclusion

      3.7

      Culture & values

      3.6

      Compensation and benefits

      3.6

      Career opportunities

      3.5

      Senior management

      Quantum ePay has an employee rating of 3.7 out of 5 stars, based on 53 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Quantum ePay employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      53 reviews
      1.0
      May 5, 2021

      Low morale and pay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are probably the best part of the company. Everyone that's not in management gets along very well. The office has standing desk for everyone.

      Cons

      The pay and morale needs a lot of work. A clock in and clock out type of job because there's not much you can really do due to workload. The upper management changes their mind and has very long processes to get anything done. There's expectation of strict attendance but certain people can just show up much later whenever they feel like it. Really a big double standard and hypocritical. A lot of things have changed since I started worked here and I understand there is turnover, but pretty alarming to see many different faces while losing a lot of staff to other jobs.

      avatar
      Quantum ePay Response
      5y
      Thank you for providing your insight into your experience working for Quantum. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Human Resources team at hr@quantumepay.com.
      1.0
      Apr 28, 2021

      Below average in the payments industry

      Operations
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Nice office space with standing desks - Co-workers are okay to get along with

      Cons

      - Below average payment/comps for the payments industry. - Lack of structure and leadership so no personal development and why the company continues to churn in terms of staff and have completely different employees in cycles. Very inefficient when you have to re-train new people because you can't retain your staff. - It's the CEO's way or the highway. - There really is no culture, which is sad because there's some great people if you ever get the chance to get to know them. It's already a boring, straightforward industry so this really needs to be improved to keep people motivated.

      avatar
      Quantum ePay Response
      5y
      Thank you for taking the time to post a review. We’re sorry to hear about your experience. We are continuing to grow and would like to see all of our associates meet their growth potential, all the while remaining competitive within the industry. We appreciate your feedback and will take your comments into consideration. Thanks again for your feedback.
      1.0
      Oct 22, 2019

      You want to run from this company

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      They have snacks you don’t have to pay for.

      Cons

      Appointments are bad. Management does not know how to run a sales team Their comp is the worse in the industry. ( you have to get 10 deals a month or you get no residual , then after 1 year, your deals goes to the company... and you no longer get paid residual on them ) They lease no equipment, so you are signing up customers for no money, you would do better doing membership sales for LA fitness and make more money.

      avatar
      Quantum ePay Response
      6y
      Thank you for taking the time to share your feedback. And first off, thank you for all your hard work as a member of the team. We appreciate your input about your experience working at Quantum. I'm really sorry that your experience with us did not work out. We are always striving to improve our training programs and build a strong management team that will help us grow as a company, and of course, support our amazing sales team. Our appointment setters are focused on calling interested merchants and working alongside our lead generators to make your job as an salesperson much easier. In addition to the free snacks, we also offer extensive training, customized sales flyers and business cards for our sales team, bi-monthly Friday Socials with beer and kombucha on tap, monthly barbecues, and quarterly events alongside our holiday parties to just list a few. We've also rolled out our Quantum Career Path for our employees to continue to succeed within their career. Yet we're always looking to improve, and we know there are things we could be doing better. I want you to know we take your feedback to heart, and will be keeping it in mind as we look to strengthen our company. Thank you again for being upfront about how you feel. If you would like to share more about your experiences or regarding management, please feel free to contact me by emailing hr@quantumepay.com. Thank you again, and I wish you the best of luck in your future endeavors! - Jessica Swanson (HR Supervisor)
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      ReviewsQuantum ePay reviews

      Glassdoor has 53 Quantum ePay reviews submitted anonymously by Quantum ePay employees. Read employee reviews and ratings on Glassdoor to decide if Quantum ePay is right for you.