Quartet Health Reviews

Updated May 2, 2021

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3.1
57%
Recommend to a Friend
71%
Approve of CEO
Quartet Health CEO David Wennberg (no image)
David Wennberg
25 Ratings
Pros
  • "Temped at Quartet for a few months after I graduated college(in 14 reviews)

  • "Great mission and a newly reinvigorated team of employees working hard to make it all work(in 6 reviews)

  • Cons
  • "I can't think of any cons from my time at Quartet(in 8 reviews)

  • "Want to work at a company that has a mental health vision but driven by management with no(in 4 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Care Navigator

      Apr 22, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Supportive team, great benefits, decent pay

      Cons

      Paid less than rest of the company

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    2. 1.0
      Former Employee, more than 1 year

      Falling Apart, Be Warned

      May 2, 2021 - Software Engineer in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of the individual contributors really care about the mission. Unfortunately that is about it.

      Cons

      Managers who don't think highly of their reports and will throw anyone under the bus to save themselves from all blame. HR does their job of protecting the company so stay away from them because anything you say to them will get back to whomever you complain about even if it should be handled with discretion. Moral is at an all time low. Good team members are filing out in droves or just not working and collecting a paycheck until they are fired.

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      4 people found this review helpful
    3. 5.0
      Current Employee, more than 3 years

      CH-CH-CH-CH CHANGES

      Feb 3, 2021 - Customer Success 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The people. Some of the brightest, and kindest individuals I have ever met. - The mission. Our passion is to the right care at the right time and that is reflected in everyone's line of work. - The culture. There are a lot of employees here that care about a culture of inclusivity and give a lot of their time and talents to employee led resource groups. These groups and other initiatives really made a huge difference during the pandemic -David Wennberg and all he's given to Quartet. There were no layoffs during COVID-19. Very grateful for that

      Cons

      Wouldn't necessarily call this a con but Quartet is going through a lot of changes in this new growth phase. Working at a start up you learn that the only constant is change. Leadership is changing. Excited for a different type of growth Puneet will bring to Quartet

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      2 people found this review helpful
    4. 1.0
      Former Employee, more than 3 years

      Corporate cognitive dissonance between values, mission, and actual operations

      Jan 14, 2021 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      There are or were some incredibly talented, wonderful people who worked here. Benefits are great.

      Cons

      Quartet’s culture is an exercise in gaslighting, doublethink, and toxic positivity. Do not believe in the messaging that Quartet keeps “patients as the North Star” or that employees are supported and self-care is a corporate priority. Despite all the talk, it’s a numbers game to management, nothing more. As a result, Quartet has been bleeding talent for over a year. The company is doubling down away from patient-centered care. It has not and cannot prioritize its mission to get patients “the right care at the right time,” nor does it come close to fulfilling that. It only provides a one-size-fits-all approach focused on corporate growth. Managers are scared and ineffective. Most lack basic knowledge or experience in mental health care. Many are grossly incompetent. If you are looking to make a positive difference in the mental health space, apply elsewhere.

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      10 people found this review helpful
    5. 2.0
      Current Employee, less than 1 year

      In serious trouble

      Mar 2, 2021 - Care Navigation 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Benefits and perks (though those dwindle every year) -The people. You will not find more hardworking, caring, empathetic workers. -The mission. Especially on the care navigation team every worker is there because they genuinely care and want to get people into the healthcare they need. -wellness days and unlimited PTO. It's great that the company does this and cares.

      Cons

      When I first started, the culture at care navigation would be in the pros but the past few months have been a master class on how to create a toxic work culture. 1- Management has gone from giving autonomy to their workers, to a slow build of micromanagement and restrictions to the point that the team is now very limited on being involved with helping the company grow culturally. This is done under the guise of "our patient is our north star" but what is being heard by the team is that this is at the expense of the mental health of our workers. This has created distrust and disloyalty. We have even heard our lunch break mentioned and described as "time away from our patients". CNs are reporting that due to the watching of their calendars they feel glued to their chair all day like a robot going through cases. Neither our workers nor our patients deserve that. 2. Meagre and laughable opportunity for growth if you are not a clinician. 3. Lowest paid team at the company. When workers argue for raises or try to negotiate they are almost always shot down. As you can imagine with the limited opportunities for growth this keeps workers at a low pay level. We are told that we are paid competitively according to what similar roles go for in other companies but we also say that mental health in general does not get the resources and funding it needs. Why are we being part of the problem then by massively undervaluing and underfunding our patient facing workers compared to the rest of the company? 4. I have seen workers who bring up concerns in CN group meetings get silenced and shut down. They are told that only they feel that way and they can't speak for others, but we are telling our managers the same things and just don't feel comfortable speaking out in the bigger meetings for fear of being shot down. We are supposed to have the value that we advocate fiercely for others but those advocates are being silenced.

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      16 people found this review helpful
    6. 3.0
      Current Employee, more than 1 year

      Questionable Transitions

      Mar 2, 2021 - Care Navigator in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, Great people, Good mission

      Cons

      Subpar management. Poor growth opportunities

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      7 people found this review helpful
    7. 4.0
      Current Employee

      Great company

      Mar 30, 2021 - N/A 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone makes you feel like family

      Cons

      None so far seems like a great company

      1 person found this review helpful
    8. 3.0
      Former Employee, more than 10 years

      Congrats!

      Apr 26, 2021 - Anonymous Employee in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Challenging, Impressive 24/7 environment. you wont be bored

      Cons

      None at this time team

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    9. 3.0
      Current Employee, more than 1 year

      The tides are changing

      Mar 3, 2021 - Care Navigator 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Honorable mission - Dedicated and passionate coworkers - Trending toward transparency and accountability company wide, with a big push from C-Suite execs - Unlimited PTO - Phenomenal benefits - Active, passionate response to current events with C-Suite supported media engagement - Employee led, company sponsored resource groups (existing groups include Womxn, Queer, Black Culture, Living with Disabilities, Veterans, Latinx, Parents, Remote Workers) - Peer Support Groups available company wide following COVID-19 extended quarantine/remote work

      Cons

      SPECIFIC TO THE CARE NAVIGATION TEAM: - Recent decline in culture - Huge loss of talent over the last few months - Disconnect between employees and upper level management - Increased micromanagement in response to higher caseloads - Shift in telephony systems in Fall 2020 led to massive technological issues preventing Care Navigators from connecting with patients (repeatedly hearing that patients are unable to hear the Care Navigator, calls regularly dropped, voice mail recording systems stating that audio is not detected, etc.); initial tech response was to restart laptops and web browsers when this happened, leading to some Care Navigators restarting their laptops multiple times per day; delayed response from Care Navigation leadership to find a solution (currently in progress) - Newly implemented "Wellness Days" once per month are having unintended consequence of increasing stress for this team (management actively working to solve for this) - Upward mobility within the team only available to clinicians COMPANY WIDE: - Rolled back perks with plans to continue rolling back in this area - Teams can fall into "silos" if not careful

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      5 people found this review helpful
    10. 2.0
      Current Employee, more than 1 year

      Bait and Switch

      Jan 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great mission, unlimited vacation, certain teams are great to work in. A new CEO just started and many of us are hopeful that this will turn things around.

      Cons

      Leadership is lacking. There is a clear “in-crowd” that makes most of the decisions without any real experience in healthcare or management. The HR/ People team is very disconnected with the poor morale on the ground. They make quick decisions without due diligence. Lots of lip service concerning diversity and inclusion without any follow through. Many high-profile departures recently.

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      13 people found this review helpful
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