QueensCare Health Centers Reviews | Glassdoor

QueensCare Health Centers Reviews

Updated February 20, 2019
14 reviews

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3.1
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QueensCare Health Centers President and Chief Executive Officer Barbara Brandlin Hines
Barbara Brandlin Hines
6 Ratings

Employee Reviews

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  1. Featured Review

    "Queenscare health centers review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QueensCare Health Centers full-time (More than a year)

    Pros

    Welcoming environment.
    The mission of the organization is noble and important. I respect and appreciate what employees doing to serve the medical needs of the poor people in LA.
    Supports a good cause and the employees are passionate about the work.
    Management is new and feels like making a difference.
    Good employee picnic.

    Cons

    You need to be a self starter.
    You have to learn quickly.
    Limited flexibility around working hours, with different generations in the business having different opinions.
    Things are constantly being reviewed and I am starting to see a reasonable shift.
    Some of the best people are always running at maximum capacity.

    Communication between departments could be better, but probably not worse than other places I have worked.

    Advice to Management

    Be more transparent, communicate quick so employees don't hear things through grapevine. Feels like managers have troble trusting employees. Give more challenge to lower level employees. Be more flex with schedules , computers can be use anywhere now.

    QueensCare Health Centers Response

    Nov 14, 2018 – Director of Human Resources

    Thank you for taking the time to provide feedback. We appreciate your input and happy to hear you're enjoying your experience here. We will make an effort to work harder to improve our communication... More


  2. "Executive Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at QueensCare Health Centers full-time (More than a year)

    Pros

    Working at QHC has been a great experience. Taking a new role as an EA has been a great experience thus far. Looking forward to new expectations.

    Cons

    I can't say I have cons about what I don't like. If every I did, it has been put in the past with new management that took over.

    QueensCare Health Centers Response

    Nov 14, 2018 – Director of Human Resources

    Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear you're enjoying your experience here. If you have any additional feedback to share, please do not... More

  3. "Good Intention but is it worth it?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Nurse Practitioner in Los Angeles, CA
    Current Employee - Nurse Practitioner in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at QueensCare Health Centers full-time (More than a year)

    Pros

    The work is meaningful. (Although this can be said about practically all health centers in a similar setting.)

    Cons

    Poor communication. Current CMO has obviously no past CMO experience and the general consensus of him amongst my colleagues is that he's doing a pretty poor job. Providers are starting to leave for obvious reasons. I wouldn't be surprised if more follow in the next few months.

    Advice to Management

    Better communication and show more appreciation to your staff, and I'm not just talking about a 1 day staff appreciation day (which I feel has become standard amongst most companies.) A simple genuine in-person thank you would suffice. Sadly, I doubt the CMO has any idea how to do this.


  4. Helpful (1)

    "Horrible Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great mission
    Serving the community
    Providing healthcare
    Leadership summit for leaders (this is new and shows signs of hope)

    Cons

    Company culture seems toxic. Most people start out here wanting to improve processes, but you simply get burned out so quickly because you have people in roles just to have them, and not to work. So what ends up happening is that one person carries the whole team. That gets exhausting. The culture at the company is don’t speak up. The culture lacks accountability, no one wants to admit that a process is broken or wrong. Idk if it’s fear or what.

    It seems that they are lost and do not know how or do not want to know how to go in the right direction. Do not get me wrong, they provide healthcare to the undeserved community, but the internal corporate infrastructure is in shambles. It seems as though leaders have their own agendas, and do not work together. No clear goals of the company. There are processes that have been broken for years, but it’s seems like you just don’t speak about it.

     The Chief Operating Officer seems to have a bad habit of talking bad about employees to other employees. This creates a toxic environment.

    -Toxic Culture
    -Lack accountability
    -Some c suite leaders seem clueless or do not know how to fix what is going on
    -high turn over
    -low pay

    Advice to Management

    Hire a consultant for each department to identifying strategic goals for each department to work on, and ensure that they goals get met. Stop talking and put action into place. Cross departmental goals.


  5. Helpful (2)

    "Family Nurse Practitioner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Family Nurse Practitioner in Los Angeles, CA
    Former Employee - Family Nurse Practitioner in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at QueensCare Health Centers full-time (More than a year)

    Pros

    Great vision and mission, a great service to the community.

    Cons

    Providers do not feel appreciated. They are overworked and upper management only seems to care about how many visits they can squeeze out of you. They state that patient quality care is their objective but current policies and organizational structures do not support that ideal. The organization is top heavy with directors and administrators and provider turn-over is an issue.

    Advice to Management

    Please focus on quality patient care and show concern for your MDs and Nurse Practitioners. Your patients and employees deserve better.

    QueensCare Health Centers Response

    Dec 24, 2018 – Director of Human Resources

    Thank you for taking the time to provide your feedback. We value our employees and their dedicated service to our mission and the organization. We appreciate your input and will use this... More


  6. Helpful (1)

    "Provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at QueensCare Health Centers full-time

    Pros

    Great staff, location, mission and values

    Cons

    Lack of training for staff, lack of policy to protect providers or regulate workload, no communication, management/operational chaos, condescending cmo, provider feedback discouraged, no social services

    Advice to Management

    In spite of the heavy workload that is to be expected at a community health center, the most difficult thing is feeling undervalued, not heard, and expected to do more. As of recent, provider feedback is discouraged in any form. When a concern or complaint is made, management will attempt to gain leverage instead of listening to the complaint or they will act as if they listen but nothing will be done. You are expected to do tasks without question and any suggestion to reason/discuss is met with rude, dismissive behavior. Other examples of why providers feel undervalued and disrespected from management particularly the cmo, include ignoring emails unless it’s convenient (took about 1 month to respond to get time off for an appt), manipulation by negatively characterizing people, pushing work onto you when it’s not ethical, showing bias towards certain employees, and sharing providers personal information to other colleagues in forwarded emails (at least 3 people have mentioned this). Management is running around in circles developing plans and policies that will not work because they do not seek provider input. They are not being efficient nor are they creating efficiency organizationally. In the end, you don’t feel valued and you don’t have a voice. Management performance should be evaluated/reviewed by employees to avoid power imbalance and bullying type behavior.

    QueensCare Health Centers Response

    Dec 24, 2018 – Director of Human Resources

    Thank you for taking the time to provide your feedback. We value our employees and their dedicated service to our mission and the organization. We appreciate your input and will use this... More


  7. Helpful (1)

    "Medical Provider"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QueensCare Health Centers full-time

    Pros

    Great mission statement that I am proud to be a part of.

    Cons

    Like a lot of community health centers, they are focused on patient numbers. While this is to be expected, providers feel undervalued. The current CMO can at times comes off as condescending and defensive. During the last provider meeting, when providers started to express feeling unappreciated, he talked over us and said we needed to move on to finish the guest presenter's lecture (who he also rudely interrupted.) The company is now micromanaging to the point that providers feel as if they are being scolded. There is no sense of appreciation at least from the current CMO.

    QueensCare Health Centers Response

    Dec 3, 2018 – Director of Human Resources

    Thank you for taking the time to provide your feedback. We value our employees and their time. During mandatory meetings, we want to ensure time is being used efficiently and we are sensitive to... More

  8. "Pleasant, respectful working environment. Positive change is up and coming!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QueensCare Health Centers full-time (More than a year)

    Pros

    Non profit organization dedicated toward the shared mission of providing accessible, quality healthcare to underserved Los Angeles communities.

    Cons

    Inciting change and encouraging management that current processes can be done more efficiently is a challenge. Change is slow but progressive.

    Advice to Management

    Healthcare staff (medical assistants, patient service representatives etc.) are in dire need of more education and training. Customer service and the incentive to provide better patient care is not yet a forte.

    QueensCare Health Centers Response

    Nov 14, 2018 – Director of Human Resources

    Thank you for taking the time to provide your feedback. We appreciate your input and happy to hear you're enjoying your experience here. We also appreciate your suggestions on possible... More


  9. Helpful (1)

    "Leadership and biases"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at QueensCare Health Centers full-time

    Pros

    Free Parking and office location.

    Cons

    Leadership does not recognize the value in developing their employees and retaining them as much as possible. Leadership are condescending, not a lot of resources to set you up for success. They couldn’t care less what the employees say, even the suggestion box was eliminated. High employee turnover.

    QueensCare Health Centers Response

    Nov 14, 2018 – Director of Human Resources

    Thank you for taking the time to provide feedback. We also appreciate your suggestions on possible improvements. We value our employees and we are working diligently to develop and offer more... More


  10. "new employment"

    StarStarStarStarStar
    Current Employee - Referral Coordinator/Medical Assistant in Eagle Rock, CA
    Current Employee - Referral Coordinator/Medical Assistant in Eagle Rock, CA

    I have been working at QueensCare Health Centers full-time (More than 5 years)

    Pros

    Great health and dental benefits

    Cons

    The workflow is very Disorganized

    Advice to Management

    Hire more coverage

    QueensCare Health Centers Response

    Nov 14, 2018 – Director of Human Resources

    Thank you for taking time to provide feedback. We our working diligently to bring on additional talent. We appreciate your patience as we work through this process. We would love to hear your... More