Quest Diagnostics Client Service Representative Reviews
Updated Mar 2, 2021
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Approve of CEO
Steve Rusckowski
58 Ratings
Ratings by Demographics
This rating reflects the overall rating of Quest Diagnostics and is not affected by filters.
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- Current Employee, more than 3 years★★★★★
Pros
Work life balance, recognition for work
Cons
Revenue budget increase every year (expected in a sales job though)
- Former Employee, more than 1 year★★★★★
Pros
Good place to get experience They paid me enough to pay my bills (I worked in a client facing role) Had unlimited time off and they somewhat encouraged people to use it
Cons
No upward mobility Alot of politics here you have to be a favorite to have a chance at moving up They change up their internal processes very often here They don't reward you financially so don't wait for a raise get your experience and leave
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Good company with good benefits
Cons
Very structured and limited room for creativity
- Current Employee, less than 1 year★★★★★
Pros
Great benefits and good pay.
Cons
No work - life balance, 10 - 12 hour days and weekends, work overload overwhelming, due to unrealistic demands of leadership causing health issues, low morale with Account Management Team.
- Former Employee, more than 5 years★★★★★
Pros
Coworkers were nice, work from home.
Cons
Horribly micromanaged. Unrealistic metrics to meet and low morale.
- Former Employee, more than 3 years★★★★★
Pros
Most terrible company I have ever worked for- no pros. I have honestly worked for other Fortune 500 companies and Quest by far is worst. I did not have the option to do zero stars. I would not say this company is worth one star.
Cons
Terrible company. Not a real sales organization. They have no concept of how to motivate people. The comp plan is insulting and the keep on lowering it every year. If you want to service accounts and put out fires that have nothing to do with you for 12 hours a day, get bullied by management with strange intimidation tactics, and get compensated less than someone working retail folding sweaters in the mall, then this is the job for you.
Continue reading - Current Employee, more than 1 year★★★★★
Pros
standard benefits, standard pto, big corporate culture
Cons
poor management, terrible work culture, no raises
Continue reading - Former Employee, less than 1 year★★★★★
Pros
Very professional company Great management
Cons
Can recall any cons great
- Current Employee, more than 3 years★★★★★
Pros
Great management team, they are very appreciative of employees.
Cons
Not a lot of opportunity to advance
- Former Employee, more than 1 year★★★★★
Pros
Great benefits, dependable income. Work wasn’t hard but manageable made it more stressful than it needed it be.
Cons
Management wasn’t on the same page. Didn’t hold everyone accountable for their own jobs.
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