Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated April 22, 2018
1,748 reviews

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3.4
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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
702 Ratings

1,748 Employee Reviews

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Pros
  • good benefits and work flexibility (in 166 reviews)

  • Great Benefits career laddering tuition reimbursement (in 112 reviews)

Cons
  • This can impact work/life balance (in 38 reviews)

  • Talked with people and not much room for advancement (in 28 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (12)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.

    Cons

    Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.

    Advice to Management

    While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.


  2. "Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    Good benefits, advancement opportunities, and pay aligns with the market.

    Cons

    Would like to see 401K match go back to 6%.

  3. "My CLS work condition rates an 8"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cls in Los Angeles, CA
    Current Employee - Cls in Los Angeles, CA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    Supervisor does very good in being flexible.
    Encourage employees to be flexible with work assignments and time off.
    Works very well in my department.

    Cons

    Pay increase depends on how likely you might leave Quest work force and if you work well.
    Older employees get shafted when it comes to pay increases.

    Advice to Management

    Study departments that have happy employees.
    You have managers and supervisors that needs to be fired. Stop playing politics.
    You may be just the ONE who needs to be fired!


  4. "Loves Their People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Supervisor in Chantilly, VA
    Current Employee - Lab Supervisor in Chantilly, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    Goal Sharing - Bonuses
    401k Match
    Competitive Salary
    Flexible hours
    Innovative - cutting edge
    Huge promotion potential
    Free Valet Parking

    Cons

    24/7/365 operation without cafeteria services to match
    Old facility

    Advice to Management

    Continue engaging our entire team and more group celebrations across the business unit (things my staff shared with me when I asked their opinions). 24/7/365 food options; including free coffee for all!


  5. "Med tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    Supervisors care about your advancement and make plans to train you. Caring co workers and positive environment. Fun activities are always being planned!

    Cons

    Little accoutibility - but being worked out

    Advice to Management

    Pay attention to your team and what they do so you can give accurate reviews .


  6. Helpful (1)

    "Good Company (a few areas for improvement)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    Nice people to work with
    Salaries are relatively competitive
    Patient care comes first

    Cons

    Health Insurance is awful
    Old-school culture / Slow moving
    Paid time off / Holidays

    Advice to Management

    Invest in talent (e.g. improved health insurance / better paid time off and holidays). Move toward pay for (individual) performance. Set bonus targets with ability to achieve positive multiple. If you want young,top performing talent will need to change old-school culture and poor benefits - health/PTO


  7. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Horsham, PA
    Current Employee - Anonymous Employee in Horsham, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    The people that I work with are working toward the same goals. The patient is in the center of what we do, we are results driven, and we are all provided the opportunity to learn and grow because of the collaborative spirit of our BU. Long before it was fashionable, Quest has promoted diversity in the workplace.

    Cons

    I can't think of anything significant.

    Advice to Management

    None.

  8. "Why would you go anywhere else?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Lenexa, KS
    Current Employee - Supervisor in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Team environment; Continuous process improvement; Exceptional open door policy; Flexible career path and an unbelievable Employee Assistance Program.

    Cons

    Nothing as far as I'm concerned.

    Advice to Management

    Keep your doors open for the next great idea to walk through!


  9. "Quest has many opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Manager in Teterboro, NJ
    Current Employee - Patient Services Manager in Teterboro, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Many opportunities for professional development and career opportunities. You make your own path and can go as far as your skills allow you to go. Development opportunities include leadership training, mentoring programs, education assistance, project manager training, etc... You will also receive great support from management and from Human Resources.

    Quest is a demanding work environment, but it does allow for a good work/life balance. If you want to succeed, you must be willing to put in the work. Management looks at results, and you must be able to deliver on superior service and quality. That, for me, keeps the job interesting and fun.

    Cons

    Personally, I have not seen many cons.

    Advice to Management

    Keep innovating


  10. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    Quest Diagnostics has a welcoming environment. You can tell the employees and leadership really care about the patients they serve. The employees are engaged and the leadership listens to the feedback. The quality of the work performed is excellent. There is opportunity to advance. Leadership recognizes quality work performed by employees.

    Cons

    Throughout the years, the benefits (health insurance) has diminished. their are higher premiums and copays. The pay increases are not what you would expect a very large company to offer.
    Sometimes a good idea takes a very long time to implement.

    Advice to Management

    Be more visible. Have open door office hours for anyone to stop by


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