Quest Diagnostics Reviews

Updated Jun 18, 2021

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Found 2,974 of over 3K reviews

3.5
66%
Recommend to a Friend
82%
Approve of CEO
Quest Diagnostics Chairman, President and CEO Steve Rusckowski
Steve Rusckowski
1,194 Ratings
Pros
  • "Good name in drs good benefits(in 227 reviews)

  • "Good Pay Great Benefits, Very nice Management(in 162 reviews)

  • Cons
  • "Upper management spends too much time patting each other on the back(in 67 reviews)

  • "Low pay rate with very small increases(in 60 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Quest Diagnostics and is not affected by filters.

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    1. 4.0
      Former Employee, more than 5 years
      Featured Review

      Good job

      Oct 17, 2020 - Microbiology Lab Tech in Cincinnati, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits. Management great. Inclusive

      Cons

      3rd Shift. Hard to advance

      1 person found this review helpful
    2. 5.0
      Current Employee

      Great Company to Work for

      May 5, 2021 - Specimen Processor in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great co workers, great management, good pay

      Cons

      None so far. Will update as i see fit.

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    3. 3.0
      Current Employee

      Seems like they're always asking for more

      May 9, 2021 - Histotechnican in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      As a large reference lab, there's always work to do so there's job security They offer typical benefits: 8 sick days per years, paid vacation time, paid holidays, 401(k) matching up to 5%, mediocre health/dental/vision plans If you work as a technician/technologist or a lab assistant, you will not have to interact with patients or clients If you don't like your current department, internal transfers between departments is usually pretty easy

      Cons

      It feels like we're chronically short-staffed. I've worked in three different departments over the last five years, and we were short-staffed in every department for at least half the time I worked there. Supervisors really have to fight with HR to get approved to hire new people, and then the new-employee on-boarding process takes forever. Wages are not competitive Very factory-line, repetitive work. You're going to be doing the same, narrow set of tasks every day. No real chance for advancement unless you're shooting for upper management Speaking of upper management, you could very well have a new manager every year or two. They will almost certainly be an outside hire with no recent lab experience - sometimes with no lab experience at all Flexibility of scheduling is completely dependent on your supervisor and manager. The means to allow flexibility is worked into company policy, but you have to luck out and get a supervisor/manager who's accommodating and understanding.

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      2 people found this review helpful
    4. 3.0
      Current Employee, less than 1 year

      Honest Review

      Jun 3, 2021 - Group Lead in Clifton, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quest Diagnostics is not a bad place to work. Its not a very strict company, and the supervisors allow you to plan your own day and get things done. You get to interact and work in a team environment, and most people on the team are a joy to work with. The vacation time is very good and you accrue it as you go. Also, they have special time off used just for medical visits. I don’t use the company benefits but you can look them up online and they seem pretty good. All around it’s a great atmosphere.

      Cons

      The biggest cons are what they pay you. Other cons are in all companies, but the politics and some coworkers are much lazier than others. There is also a lot of disorganization and many decisions being made without proper analytics. I would say communication has to be improved on all levels, but with a company this big it’s definitely quite the challenge.

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      1 person found this review helpful
    5. 4.0
      Current Employee, more than 8 years

      Great benefits

      Jun 10, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, dental and vision specially. Lots of opportunity to discover multiple divisions within a very large company, move around the country if desired.

      Cons

      Lots of work, not enough resources, which translates into any one position having a full plate most of the time. Not a terrible thing as time flies, but can be challenging with competing high priority projects. But like most places these days, resources are limited following a pandemic and economic slowdown.

      1 person found this review helpful
    6. 4.0
      Current Employee

      Comfortable

      May 5, 2021 - CGMBS in Irvine, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Quest Diagnostics is very comfortable offering relatively reasonable hours with inceptives such as PTO increases depending on years of service. It is easy to request time off and adjust ones schedule if something comes up.

      Cons

      The pay is not competitive with the market. Typically work with very high volumes of patient samples with unrealistic expectation at times. Promotions are very hard to come by and the wage increase is not very high even if promoted. Merit increases are typically 1-2% a year. Company has shifted from focusing on employee happiness to shareholder happiness.

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      1 person found this review helpful
    7. 5.0
      Current Employee, less than 1 year

      Amazing Team and Opportunities

      Jun 2, 2021 - User Experience Designer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The organization is forward-thinking and has embraced design thinking as its main driver. I get to work with amazing team members and everyone is valued in the company. I feel proud to be part of this amazing organization.

      Cons

      There is a lot of learning to do but we are all learning together in trying to move the company in becoming more agile.

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    8. 5.0
      Current Employee

      Great Company

      Jun 16, 2021 - Medical Laboratory Technologist in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, great bonuses, great benefits, great pay.

      Cons

      Room for growth & pto system sucks

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    9. 5.0
      Current Employee

      Great place to work, however, your experience depends entirely on your department's culture and your direct team

      Feb 5, 2021 - Grossing Technician in Marlborough, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent pay with yearly merit increases, great benefits, lots of time off and bonuses. Quest takes care of their employees. The work is interesting and rewarding. It is great knowing that the work you do matters. At the other end of each specimen you handle is someone waiting for potentially life changing news. Lots of opportunities to learn and for moving withing the company both up the ladder and laterally to different departments and locations.

      Cons

      Has turned medical laboratory work into an assembly line. Your productivity and time spent at your lab bench are closely monitored. Work is repetitive and monotonous. Efficiency is the number 1 goal. Some people may thrive in this environment, if you do, this is the job for you. You see the same people day in and day out and work closely with them, if you can't get along the environment sours. Some departments (not mine) have a reputation for being toxic. The schedule. The vast majority of the work is overnight. Night shift sucks. It is unhealthy physically and mentally. I could do this job for years and not have a problem, but after my 3rd month on night shift I knew I would need to find another job eventually. Management will not budge on the schedule, they will not work with you no matter what life circumstances or health concerns you may have. Don't like night shift? Find another job.

      1 person found this review helpful
    10. 5.0
      Current Employee

      Good

      Jun 15, 2021 - Overnight Stocker/Customer Service/Cashier in Falls Church, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company but to far

      Cons

      Good company was very good experience

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