Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated November 17, 2017
1,585 reviews

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3.2
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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
613 Ratings

1,585 Employee Reviews

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Pros
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  1. Featured Review

    Helpful (4)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.

    Cons

    Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.

    Advice to Management

    While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.


  2. "Employee centric."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Program Manager in Marlborough, MA
    Current Employee - Senior Program Manager in Marlborough, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    Great benefits- medical, dental, employee assistance program. Amazing education reimbursement program with no minimum service requirement- start your masters day one if your manager approves.Very good employee recognition and rewards program.

    Cons

    Disorganized and often working in silos. Lacks communication across projects and programs.Right hand doesn't know what the left hand is doing.

    Advice to Management

    Focus on collaboration across departments.

  3. "Phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Malden, MA
    Current Employee - Phlebotomist in Malden, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Quest Diagnostics is a great company to work for because its great customer service.

    Cons

    Quest Diagnostics is a good company to work for.


  4. "RSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSR/Driver in Lubbock, TX
    Current Employee - RSR/Driver in Lubbock, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    Great benefits, awesome coworkers, the environment of work along side clinics, hospitals, nurses , doctors and everyone involved in the care of patients and the testing to help eliminate some and hopefully to eventually make living easier and less costly in the healthcare industry.

    Cons

    Well as I see it, there really is no downside to my position.

    Advice to Management

    Great job!!!


  5. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bioinformatics Scientist in Chantilly, VA
    Current Employee - Bioinformatics Scientist in Chantilly, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Amazing company to work for

    Cons

    None that I can comment on


  6. "Great Company to work for"

    StarStarStarStarStar
    Former Employee - Regional Sales Director in San Diego, CA
    Former Employee - Regional Sales Director in San Diego, CA

    I worked at Quest Diagnostics full-time (More than 3 years)

    Pros

    Good people to work with

    Cons

    Getting too big to insure great client satisfaction


  7. "Current Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PSR in Davis, CA
    Current Employee - PSR in Davis, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Quest Diagnostics part-time (Less than a year)

    Pros

    Enjoyable patients and great team leadership. I feel like there is room for movement within the company and self improvement.

    Cons

    No cons at this time. Still fairly new with the company.

  8. "Specialty Outreach Group Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Lead in Lees Summit, MO
    Current Employee - Group Lead in Lees Summit, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Great work environment, opportunities for advancement, awesome management team.

    Cons

    Lots of OT during peak season (6-16 hours weekly between Oct and December)


  9. "Medical Technologist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at Quest Diagnostics full-time

    Pros

    Great Team- Chantilly Va location
    Wonderful benefits and employee rewards for work
    Tuition reimbursement program
    Competitive salary
    Multiple avenues to share feedback with management

    Cons

    Job satisfaction is dependent on location and department
    Difficult to advance from the bench- common in this field

    Advice to Management

    Continue to solicit feedback from all levels. Continue to prioritize employee satisfaction and reward hard work.


  10. "Phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in West Valley City, UT
    Current Employee - Phlebotomist in West Valley City, UT

    I have been working at Quest Diagnostics full-time (More than 5 years)

    Pros

    Amazing benefits, and advancement opportunities.

    Cons

    Communication is lacking, training in SOPs is minimal

    Advice to Management

    Clearer guidelines


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