Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated June 23, 2018
1,804 reviews

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3.4
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Quest Diagnostics Chairman, President and CEO Steve Rusckowski
Steve Rusckowski
732 Ratings

1,804 Employee Reviews

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Pros
Cons
  • "This can impact work/life balance" (in 38 reviews)

  • "Talked with people and not much room for advancement" (in 29 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (24)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.

    Cons

    Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.

    Advice to Management

    While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.


  2. "good company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    met a lot of different patients learned new techniques

    Cons

    poor management
    long hours
    under staff

  3. "phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Secaucus, NJ
    Current Employee - Phlebotomist in Secaucus, NJ
    Recommends
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    awesome team building, managers are great least mine is : ) overall great company to work for

    Cons

    not to much advancement opportunities available


  4. "Great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Regulatory Coordinator in Novi, MI
    Current Employee - Quality Regulatory Coordinator in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Challenging responsibilities room for growth flexibility in work schedule

    Cons

    Constantly training which is good to keep you in track also required by regulations


  5. "Cytology Processing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cytology Processing Technician in Tampa, FL
    Former Employee - Cytology Processing Technician in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than 8 years)

    Pros

    Benefits, Flexible Schedule, Management/Employee Cooperation

    Cons

    Pay, Career Advancement Opportunities, Monotonous


  6. "Senior Director"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics full-time

    Pros

    Great place to work...strong benefit package, doing important work in the healthcare industry. An exciting place to be.

    Cons

    don't have anything substantial as a con


  7. "Quest Diagnostics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Supervisor in Orlando, FL
    Current Employee - Patient Services Supervisor in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 5 years)

    Pros

    The Pros I experienced while working with Quest Diagnostics is the career growth opportunities and the continuous learning which allows me to adapt to everyday changes in the workplace. Quest Diagnostics is nationwide; a benefit for employees who decide to relocate.

    Cons

    The Cons would depend on how things are viewed.

  8. "PSC1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Psc1 in Houston, TX
    Current Employee - Psc1 in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 5 years)

    Pros

    Working for Quest is amazing! The company is GREAT and offer so much. Benefits are great, bonus and rewards are nice, it all keeps you alive and wanting to work so hard for such an aspiring company.

    Cons

    Frequent changes within job duties can sometime be overwhelming but they are quick to get adjusted to.

    Advice to Management

    Be more down to earth and learn that mistakes do happen and sometime put yourself in a position beneath you. Just be more understanding!!


  9. "Big money company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Route Driver in San Leandro, CA
    Former Employee - Route Driver in San Leandro, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time (Less than a year)

    Pros

    Manager was real nice and approachable.

    Cons

    Pay, traffic, advancement, and pay. You have like half a million dollars in your car and only get paid $12-$16

    Advice to Management

    Pay more for folks to stay. I had thousands of lives in my hands and the pay does not match responsibility.


  10. Helpful (1)

    "Fast paced learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Finance Manager in Union City, NJ
    Former Employee - Senior Finance Manager in Union City, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than 10 years)

    Pros

    The experience and co-workers; continuing education and training; challenging assignments with good cross-functional interactions with peers

    Cons

    Limited upside if not actively working at remaining highly connected and focused on own advancement. Not a meritocracy.

    Advice to Management

    Focus on being fair and supportive of your experienced, highly trained and creative employees, who sometimes may get too intensely focused on their day-to-day responsibilities and lose sight of their own career advancement in serving the Company. Invest more time and resources in doing career coaching for the more experienced people that seem to be at a crossroads.


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