Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated September 20, 2018
1,873 reviews

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3.4
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Quest Diagnostics Chairman, President and CEO Steve Rusckowski
Steve Rusckowski
761 Ratings

1,873 Employee Reviews

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Pros
Cons
  • "This can impact work/life balance" (in 40 reviews)

  • "Talked with people and not much room for advancement" (in 29 reviews)

More Pros and Cons

  1. "Great Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Houston, TX
    Current Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 5 years)

    Pros

    Great opportunity to grow within the organization, and plenty of vacation time

    Cons

    Entry level positions can be low paid, some workers in those positions lack professionalism. However, if you can grow out of the entry level positions, the majority of the organization can be very professional and competitively paid.


  2. "Lab Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lab Associate in San Juan Capistrano, CA
    Current Employee - Lab Associate in San Juan Capistrano, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    Growth opportunities, teamwork environment, transparent management

    Cons

    location has only one access road, awkward scheduling

  3. "Patient service representative"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Diagnostics full-time

    Pros

    So far so good..i haven't started with the company yet

    Cons

    Haven't worked with the company long enough yet but so far so good


  4. Helpful (1)

    "Changes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Forensic Processing Technician I in Lenexa, KS
    Current Employee - Forensic Processing Technician I in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    The job was amazing at first.
    Room for advancement.
    Onsite gym.
    Large cafeteria and Company Kitchen kiosks.
    Company holidays.
    Free lunch during celebrations.
    Monthly employee recognitions.
    Healthy Quest program.
    Nice benefits.
    Very diverse company.
    Lockers for our personal belongings.
    On site security.
    Cross training available which opens doors for advancement.
    The managers make sure to communicate with all of the employees about major events.

    Cons

    Most recently, they’ve started to lay off several of the “higher ups” which as raised some red flags. The company is no longer accepting temps. They’re laying off employees who’ve contributed to the company for 25+ years to help with cutbacks. The starting pay will be low from now on. They are going through a lot of changes involving money and it’s resulting in cutbacks & layoffs. Processors can work up to 3 hours of OT. If you have a family, if you’re a single parent or if you have a social life...you’ll likely spend majority of your time at Quest. This may not be the job for you if you don’t want to be underpaid & work long hours.


  5. "Patient Services Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time (More than 8 years)

    Pros

    Great benefits, somewhat flexible schedule.

    Cons

    Mostly concerned with numbers which doesn't alway equate to great patient care and access.


  6. "Patient Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    Compensations/Benefits are good...401K good

    Cons

    PTO and Vacation in the same bank/hard to get time off

    Advice to Management

    No comment


  7. "Advance RSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics (More than a year)

    Pros

    great compay to work with

    Cons

    learn all the route and avoid traffic and road hazard while on your route

  8. "Phlebotomist Float"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Love the patients and the clients and working with my co-workers. It's very fast pace which to me is fine I do better under stressed.

    Cons

    Can't get the requested time off, always short staff, pay should be base on years of experience, over time is a joke they always want you to burn your labor you put in to keep from paying overtime

    Advice to Management

    Stop the favoritism, you have a lot of good working employees and some deserve to move up but can't because of the buddy system.


  9. Helpful (2)

    "Challenging / room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Teterboro, NJ
    Current Employee - Anonymous Employee in Teterboro, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    Opportunities to grow in your career with the company from the bottom up. Education reimbursement program, employee recognition, and continual process improvement projects that encourage participation from front-line employees of all levels. If you show interest in taking on more responsibilities and take advantage of these opportunities you can grow fast. Even if you don't have the right degree to land a leadership or specialized role right away, Quest's leaders will see your value and mentor you into achieving your educational and career goals.

    Cons

    Long hours, understaffed in many areas and not given the resources in time to achieve department goals. Shortage of fully trained FTEs and shortage of leaders on site (at night) causes leaders and front-line employees to 'burn out' and fail to prosper beyond their demanding day-to-day tasks.

    Advice to Management

    Failure to retain employees starts at the on-boarding and training level. Not enough trainers, group leads, or supervisors to manage a huge staff AND a huge operation simultaneously. Miscommunication runs rampant and high turnover begins with new employees not being given enough attention in their early days. 3rd shift department also needs the presence of directors and managers to reach out to new employees (and old) to boost morale and give everyone a sense of value to the team. Many 3rd shift operators fail to reach their full potential and most resign within a few months - problems rise and O/T increases, resulting in another hiring spree... and the cycle continues without the original source of the problem being addressed.


  10. "Teler underwritter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time

    Pros

    Good location Lee’s summit

    Cons

    The work required you to be a robot. So many rules

    Advice to Management

    No


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