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Quest Diagnostics Reviews

Updated February 16, 2018
1,659 reviews

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3.3
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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
651 Ratings

1,659 Employee Reviews

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Pros
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  1. Featured Review

    Helpful (6)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.

    Cons

    Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.

    Advice to Management

    While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.


  2. "Phlebotomist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Malden, MA
    Current Employee - Phlebotomist in Malden, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Quest Diagnostics is a great company to work for because its great customer service.

    Cons

    Quest Diagnostics is a good company to work for.

  3. "PSR2"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Missouri in Blue Springs, MO
    Former Employee - Missouri in Blue Springs, MO
    Recommends
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than 10 years)

    Pros

    Great hours . A great team to work with.

    Cons

    Working Saturday. But only 2 a month.

    Advice to Management

    I had great supervisors. I worked there 15 years.


  4. "PT A/R Collections Rep"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time

    Pros

    Great company to work for. Great benefits

    Cons

    no room for advancement if you don't have a degree


  5. "Overall Decent Company With a Couple Flaws."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    Benefits - 401k and Health Insurance at start date.

    TOP - Time off with Pay. You start earning right away. You get 4.6 hrs per biweek pay. Then 5.2 after your first year. You get 1 Emergency TOP day a year.

    Flexpay Health card for paying co-pays and other medical stuff that is covered.
    Choice of Aetna or Kaiser Permanente.

    Cons

    Production based quotas that are shaky due to inconsistent workflow.
    Computer systems are badly outdated and are slow a lot which affects production.
    They play Fake News CNN in the lunch room 24/7 exposing their political views as a company. Cartoon Network would be better to play to avoid political bias at work.
    Diversity -Need better balance of Caucasians to Asians etc. Majority of Caucasians that work here are in management roles. I mention this because of how bad the narrative is towards Caucasians in the USA right now. Playing CNN in lunch room makes it worse die to their anti-American/white coverage.

    Advice to Management

    Please get rid of the TV playing CNN in the breakroom or pick a neutral channel that doesn't promote racial tensions and anti-Americanism.

    The labs need a better hiring system. Each lab has a hiring manager and makes applying for positions tedious.
    Also need to stop posting positions for internal candidates who are transferring on the public careers job search on the company website.
     Having to start in an entry level dept. with a college degree where I can be working in the tech depts. It comes across as corporate hazing.
    EOE is questionable due to the job position posting process done by hiring managers.
    Production Matrix needs to be redone because workflow is inconsistent.


  6. "Great Perspective"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    I really enjoy the forward looking culture. Great communication.

    Cons

    They're getting close, but always room to improve.


  7. "Client Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great pay and benefits

    Cons

    There is no cons for me

  8. "Patient Services Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Services Supervisor in Tampa, FL
    Current Employee - Patient Services Supervisor in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    Competitive Salary, incentive bonuses, great health care benefits.

    Cons

    Overwhelming work load at times, under staffed, and hectic but the big picture makes up for the daily stresses.


  9. "Positive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Lenexa, KS
    Current Employee - Client Service Representative in Lenexa, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    great incentives, great health program, opportunties to advance

    Cons

    leadership team has a hard time staying on the same page at this location

    Advice to Management

    work on developing inside leadership team, instead of bringing out side people into roles that your current employees could fill


  10. "Debt/Collections Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quest Diagnostics full-time

    Pros

    Decent Pay, Good Benefits, Decent Hours

    Cons

    Unreliable Management, No room for growth


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