Quest Diagnostics Reviews

Cons

Sometimes I had longer hours

Cons

Weekends work and moved around

Cons

The main cons for the company in the logistics department is the driver union which is toxic, and you must be careful what you say and when. Also, there is no accountability with the drivers, so the job is babysitting and preaching policies because it's rare that management actually enforces them. However, objectively no company is perfect because people aren't perfect.

Cons

You absolutely cannot take your PTO. They are so short staffed and do not plan accordingly even when they know there will be FMLA shortages for months. Management are often people who cannot even work the bench, so there is not help there. Quest would rather force mandatory OT at 1.5x pay than hire PRNs. There is no work life balance. Expect to work any shift at a moments notice. Expect to be held personally responsible for coverage. With the risk of sounding hateful, incompetent patriarchy. Men scratching men's backs. LIS is terrible. I don't know how a company gets to this size with such rickety old technology. Sunquest should have been discontinued years ago. Everything IT is farmed out to cut costs and it shows. Software and interfacing is full of so many glitches expect to babysit every single test that comes through. Urine tickets don't print. Blood gas tickets don't print. Expect to do management stuff without the title or training because they cannot keep management.

Cons

Sometimes you don't get enough work. You could get 0 exams up to 5 or more. It just depends on your area and the availability you provide.

Cons

1. Challenging Situations: Dealing with stressed or frustrated customers can be emotionally taxing. 2. Workload Pressures: During peak times, the workload can be demanding, requiring multitasking and time management. 3. Shift Work: Some positions may require working in shifts, including evenings, weekends, and holidays. 4. Technical Complexity: Handling medical queries may involve navigating complex technical information. 5. Performance Metrics: Customer service reps may face pressure to meet performance targets, like call times and customer satisfaction scores.

Cons

The industry is rapidly changing leading. More health systems bringing bloodwork in house, private practices being bought up by medical groups, insurance reimbursements lowering and Quest does not seem to capitalize on that making sales quotas very challenging. Archaic systems will force salespeople to spend more time as account managers than allowing AE's to embrace a true sales role.

Cons

Often refused vacation picks, I have so many more duties than drawing blood. Patients aren’t kind, they are entitled and rude. Absolutely no Chance of promotion to anything past a float position. I often refer to Quest as the Walmart in of blood drawing.

Cons

Need to hire more people and/or promote more often. The company doesnt seem to budget enough for promotions. Need to rework SOPs to be more efficient.

Cons

Terrible culture of patriarchy and tenure that extends into HR. the only folks that thrive are the 15-20+ yr tenured folks as they would be too expensive to let go. leadership is steeped in yesterdays passive work and resist change and innovation; Quest is exhibit A where plenty of incompetent men are in leadership roles, get hired with zero experience and and continue to get promoted with a thriving boys club. Top down culture hence there is group think in all areas. Not an innovative , future driven organization that will transform in any way with changing times. Terrible IT infrastructure and not set up for any kind of transformation let alone digital / cloud/ AI continue with the same test volume mentality and refuse to innovate and offer new solutions to customers core health systems business churn