Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated May 23, 2017
460 reviews

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3.0
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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
143 Ratings

460 Employee Reviews

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Pros
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More Pros and Cons

  1. "Fast pace"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Histotechnologist in Orlando, FL
    Former Intern - Histotechnologist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics as an intern (Less than a year)

    Pros

    Great learning experience, manager cares about employees, opportunity to rotate into different areas of histology and continue to practice our skills

    Cons

    Fast pace, the load of work is extremely high and it is very hard to get done in a timely manner.


  2. "Decent."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Csr1 in San Juan Capistrano, CA
    Former Employee - Csr1 in San Juan Capistrano, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time (More than 8 years)

    Pros

    Benefits package is pretty good, 401(k) is really good due to the fact that they match up to 5%. Time off with pay is decent

    Cons

    Can't really think of anything really yucky about them. Things are constantly changing so it's hard to keep up sometimes


  3. "Decent job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medical Technologist in Baltimore, MD
    Former Employee - Medical Technologist in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time (More than 3 years)

    Pros

    Good pay. Set hours, regular schedule (I worked night shifts), Good benefits

    Cons

    Poor management, difficult to take time off.


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  5. "Forensic scientist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Forensic Scientist in Lenexa, KS
    Current Employee - Forensic Scientist in Lenexa, KS
    Recommends
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Good pay, somewhat good schedules

    Cons

    Management, time off, and overall morale


  6. "Cytogenetics Technologist II"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chantilly, VA
    Current Employee - Anonymous Employee in Chantilly, VA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time (More than 5 years)

    Pros

    Relatively flexible schedule, leave work at work

    Cons

    Poor employees tolerated, bad management

    Advice to Management

    Stop tolerating mediocre employees - they drag the rest of the team down!


  7. "Customer Service / QC Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Baltimore, MD
    Current Employee - Customer Service Specialist in Baltimore, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    To help the customers bills get paid on time.

    Cons

    Traffic getting to & from work.

    Advice to Management

    A fast learner, love to resolve issues to keep from escalating, and have been working in customer service for more than 25plus years.


  8. "Nice Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Print Clerk in Halethorpe, MD
    Former Employee - Print Clerk in Halethorpe, MD
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    I enjoyed the 6 am start time. The work flow was constant an pretty easy. My Supervisor was cool and all of co-workers were nice.

    Cons

    The starting paid was low and the health benefits were not the greatest.

    Advice to Management

    The management team keep up the good work.


  9. "Creative thinkers not particularly welcome"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Southwest, PA
    Current Employee - Sales Director in Southwest, PA
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 8 years)

    Pros

    Large company with opportunity for cross functional experiences. Good exposure to several aspects of healthcare. If you can fit into the existing culture you will get good peer support to grow professionally.

    Cons

    Stale culture that is slow to market and resistant to change. Most leadership teams not open to questions or thinking outside of the box. Core business focus of routine clinical testing prevents adaptation to changing market of personalized medicine.

    Advice to Management

    New leaders from outside the company can bring new blood needed to grow


  10. "It's a miracle they are still in business"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milwaukee, WI
    Former Employee - Anonymous Employee in Milwaukee, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quest Diagnostics (More than 8 years)

    Pros

    Good benefit package (alternative retirement plans besides the 401k).

    Cons

    A company poorly managed that puts patient care on the back burner. Senior leadership had no prior healthcare experience and it shows!

    Advice to Management

    First learn the business of healthcare (patients always come first!). Then learn the business of laboratory medicine, way more complex than the regular patient care. Next listen to your employees; top down companies never did well.


  11. "Outside Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Denver, CO
    Former Employee - Sales Associate in Denver, CO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Good training, lots of company resources, great benefits!

    Cons

    Old-school. Need to continue pushing the envelope with internal technologies to assist the salesforce better. Really big, so have trouble moving quickly. Find ways to eliminate manual processes for running testing.

    Advice to Management

    Find key opinion leaders and improve internal processes.


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