Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated October 16, 2017
1,555 reviews

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3.2
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Quest Diagnostics CEO Steve Rusckowski
Steve Rusckowski
596 Ratings

1,555 Employee Reviews

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  1. Featured Review

    Helpful (2)

    "Good Place To Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Madison, NJ
    Former Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Company has very employee-centric policies and generally a caring culture. Leadership has a clear vision of where they are taking the organization and have a focus on reducing waste and errors to produce accurate results for patients over 99.9% of the time. Employees have multiple avenues to be heard by leaders and the organization has multiple diversity and inclusion groups and participates in numerous charity organizations.

    Cons

    Every process is highly engineered, which is great for patients and providers, but the exacting standards and tight controls may be difficult for some to adapt to. Salaries are average for the industry, but bonus payments have been below average as the company seeks to control expenses to meet Wall Street expectations. Limited opportunities for advancement in "corporate functions" roles unless you're willing to relocate or live/work in Madison, NJ.

    Advice to Management

    While the company has great policies and programs for employees, sometimes this gets lost as there is a perception that shareholders come first. Shift the focus to driving employee engagement and let the employees (continue to) produce shareholder value.


  2. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specimen Processor in Tampa, FL
    Current Employee - Specimen Processor in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    401k, Benefits ,competitive pay to start then it dwindles to nothing.

    Cons

    Upscale sweatshop management has no clue what is going on. Supervisors are bullies that just force the work on the faster people while lazy employees do nothing.

    Advice to Management

    Need to be a complete overhaul of the management.

  3. "Patient Service Rep 1"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    Good benefits and colleagues nice

    Cons

    Not enough staff and poor management


  4. "Easy job, but made difficult by difficult-to-work-with co-workers, poor management, and non-flexible scheduling"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Very easy job, consistent scheduling, good pay short term, as long as you do your job things are fine. Alright benefits.

    Cons

    Co-workers are selfish, lazy, and seem to get away with everything. Management doesn't do much to address issues with co-workers. Raises start out good, but quickly dwindle to seemingly no change in pay. Some processes take more steps than they should. Transferring departments is possible but they make it difficult if transferring from certain departments and at the first sign of you possibly wanting to transfer, they will find a reason to deny your transfer. As much as they say they want their employees to think of new ideas to make things better, its just a farce. They say that, but don't follow through.


  5. "Rates are competitive and very good work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cls in San Juan Capistrano, CA
    Current Employee - Cls in San Juan Capistrano, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    If you hate patient contact this would be a good job. Also, you would not deal with nurses and doctors. It is a very good work environment.

    Cons

    Of course the pay is lower compared tho those who are at a hospital. This work environment is not for those who wanted to be competitive and to those who would like challenges on a day to day basis.


  6. Helpful (1)

    "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Patient Service Representative in Clermont, FL
    Current Employee - Patient Service Representative in Clermont, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    The company is very big and located across the United States and others countries. The company also plays an important role in healthcare industry as far the quality of their laboratory testing.

    Cons

    Employees are overworked, underpaid, and not given reasonable personal time off. Advancement based on skills and expertise are not recognized; and promotion rate is slow and not persistent.

    Advice to Management

    Pay employees according to what their professional certifications and skills entail.


  7. Helpful (1)

    "MLS II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medical Laboratory Scientist II in Roanoke, VA
    Current Employee - Medical Laboratory Scientist II in Roanoke, VA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    Work life balance. Good AMT of TOP

    Cons

    Pay. Pay. Pay. You must be able to do the work of 3 ppl if you want to work here

    Advice to Management

    Pay your employees better and give them a little gratitude.

  8. "Act faster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time

    Pros

    Smart management and great solutions. Core business and service is best in class

    Cons

    Poor execution on projects and new initiatives. Very slow in managing market penetration

    Advice to Management

    Act and execute faster, the market will run you over. Strong ideas but very slow execution


  9. "Horrible company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cerified Phlebotomist in Shiloh, NJ
    Current Employee - Cerified Phlebotomist in Shiloh, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics part-time (More than 3 years)

    Pros

    Lies and more Lies! Human resource is not anonymous, they do not help you if you have a problem

    Cons

    None, none, none, none, none

    Advice to Management

    They should learn how to tell the truth


  10. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    Great benefits, good job security

    Cons

    Salaries can be more competitive


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