Quest Diagnostics Reviews | Glassdoor

Quest Diagnostics Reviews

Updated July 25, 2017
1,469 reviews

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1,469 Employee Reviews

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  1. "Quest Diagnostics"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Phlebotomist in Olympia, WA
    Former Employee - Phlebotomist in Olympia, WA
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time (More than a year)

    Pros

    Staff was great to work with. Loved the PSC that I was at.
    Pay was good, benefits were good.

    Cons

    Supervisor not so much.

    Advice to Management

    Hire people who are qualified to be management! Not someone you just train from phlebotomy.


  2. Helpful (1)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Route Service Representative in Tampa, FL
    Current Employee - Route Service Representative in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    Bountiful paid time off, very flexible with scheduling work hours, management very laid back, pretty much do your job they leave you alone.

    Cons

    Only con annual pay increases could be better.

  3. "Good Company Gone Bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Novi, MI
    Current Employee - Anonymous Employee in Novi, MI
    Doesn't Recommend
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 3 years)

    Pros

    Has potential to be so much better.

    Cons

    Very political and "clique" oriented. Retaliation is often overlooked and dismissed. Extremely poor consistency in management. Growth is only possible if you are "liked" by the right people despite your qualifications.

    Advice to Management

    Start over.


  4. "LOL"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Insurance Risk Interviewer in Lees Summit, MO
    Former Employee - Insurance Risk Interviewer in Lees Summit, MO
    Doesn't Recommend

    I worked at Quest Diagnostics full-time (Less than a year)

    Pros

    Casual dress attire, you can wear jeans and t-shirts and some days even pajamas if you donate two dollars. Not having to deal with clients face to face, only over the phone. Has free coffee all day, and ice and water machine. Easy to acquire overtime. Has a kitchen of snacks and drinks but you have to pay for it. Has a cafeteria in the building.

    Cons

    Attendance policy, doctors notes don't count so if you're sick you're screwed. They don't care if there is inclement weather and you can't make it, they will still stay open and expect you to kill yourself coming to work and if you don't you receive an occurrence and if you get 6 occurrences EVER then you're terminated. Some supervisors micro manage. You are constantly switching "teams" therefore switching desks and switching supervisors. If you're literally 5 minutes late back from lunch and don't make the time up you get a .5 occurrence. If you're say an hour late to work because of car trouble, you get a .5 occurence even though you didn't miss half the day. They expect you to learn 10+ campaigns almost weekly and still not give you a raise and still expect you to receive 100 qualities and over 100% production. Your breaks are monitored and you can't even be a minute late and you'll be questioned as to why you were late even if it was just a millisecond. Overtime is mandatory weekly, ranging from about 2 hours-20 hours and you don't know what the overtime is gonna be until a day or two before the next week. NONE of the team leads or supervisors are ever on the same page and everyone who is a leader was trained differently than the other so you can NEVER receive an actual straight answer from anyone and if you ask the same question to each lead, you'll get about 10 different responses. I dare you to try it out. And then if you bring this up to the director or head manager they shrug it off, not their problem apparently. Difficult to move within different departments in the company. Pay is 11.09 starting out. You get a raise after 6 months to a year only if you have 90 qualities and at least 100%productions all the time. Not enough bereavement time. Clients will get mad at you on a daily basis for the questions you have to ask. You must be a robot, you're not allowed to speak to the client like a human being. Clients can complain that you weren't nice enough (because you have to read from a script verbatim each phone call) and you'll get in trouble even though you were doing your job, which is exactly what they tell you to do. This place is a joke.

    Advice to Management

    Everything lmao. Fix absolutely everything. Shut down and reopen when you have all team leads and supervisors on the same page. Require leads and supervisors to have monthly training as a refresher. Change attendance policy. Give advancement opportunities and be nice.


  5. "Regional Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Madison, NJ
    Current Employee - Anonymous Employee in Madison, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time (Less than a year)

    Pros

    People, Career Opportunities, Leadership, Industry and Stability

    Cons

    Bonus/Compensation Maintenance
    Over saturation of the market

    Advice to Management

    Continue to bring cutting edge testing to the market.


  6. "Phlebotomy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Phlebotomist in Bristol, TN
    Current Employee - Phlebotomist in Bristol, TN
    Recommends
    Neutral Outlook

    I have been working at Quest Diagnostics full-time (More than 8 years)

    Pros

    Great pay, good offices, benefits

    Cons

    Lack of communication, lack of coverage for a day off


  7. "Decent Place to work...Forward Mobility is minimal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Supervisor in Horsham, PA
    Current Employee - Team Supervisor in Horsham, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than 10 years)

    Pros

    benefits, 401k, stock purchase plan

    Cons

    politics, stressful environment, colleagues, inconsistent treatment of employees

  8. "Easy job, but requires long commutes for cases often"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Quest Diagnostics part-time

    Pros

    Make your own hours, can now earn sick time and paid time off. Easy to learn portal.

    Cons

    Management is hard to reach by phone in an emergency situation; there's a high turnover rate with office staff, so many of them don't understand the protocol fully so are unable to help the examiners.

    You are actually paid by case, not by hour. You're only paid by hour if you go up to the main office in Albany for training. A lot of misinformation is given to new employees.

    Advice to Management

    Be more available to examiners during the work week and weekends


  9. "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Staff II in Las Vegas, NV
    Current Employee - Support Staff II in Las Vegas, NV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    Multiple work shifts nice atmosphere

    Cons

    Not very many holidays off

    Advice to Management

    Listen to staff ideas


  10. "Health and Wellness"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Engagement Specialist in Novi, MI
    Current Employee - Client Engagement Specialist in Novi, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Quest Diagnostics full-time (More than a year)

    Pros

    Health benefits with low premiums especially if they can verify you do not smoke, have normal cholesterol and BMI

    Cons

    Not flexible with work times even as a salaried employee


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