Quest Diagnostics Employee Reviews about "upper management"

Updated Dec 2, 2020

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3.5
63%
Recommend to a Friend
78%
Approve of CEO
Quest Diagnostics Chairman, President and CEO Steve Rusckowski
Steve Rusckowski
1,098 Ratings
Pros
Cons
  • "Upper management spends too much time patting each other on the back(in 67 reviews)

  • "Low pay and less room to advance(in 59 reviews)

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Reviews about "upper management"

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  1. "Review"

    5.0
    Current Employee - Lab Assistant II in Lewisville, TX

    I have been working at Quest Diagnostics full-time

    Pros

    pay is good and get bonus

    Cons

    bad communication between upper management

  2. Helpful (1)

    "Poorly Managed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Analyst 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time

    Pros

    Great supportive co-workers; some managers are very good, but they’re few and far between

    Cons

    A very poorly managed company from the top down. As usual in any large corporation, you have sycophants who blindly go along with upper management no matter how misguided their direction

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  3. Helpful (2)

    "Glad to Be Gone"

    1.0
    Former Employee - Director, Product Management 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quest Diagnostics full-time for more than 5 years

    Pros

    Some very intelligent coworkers. Impressive scale of business. Exciting science.

    Cons

    Horrible office politics, too easy for underperformers to "hide" and hamstring the organization. You will spend most of your days trying to save your boss' (or boss' boss') job, looking for someone else to blame, or kissing backside at HQ. Poor-to-mediocre pay. When I left, I got a 25% pay bump despite a step down in title and move to a lower-cost geography. Stock has gone nowhere for almost 3 years. Clinical franchises not empowered to launch products rapidly in quickly evolving markets. Everything is driven by ancient, one-size-fits-all processes. Fossilized organization does not adapt to business challenges. Upper management spends too much time patting each other on the back. Completely out of touch with the boots on the ground. Adversarial relationship between HR and employees, Quest HR is there to minimize their liability, not to look out for your interests. If you are bullied or sexually/racially harassed, document everything and see an outside lawyer. Limited development opportunities, unless you have toadied up to the right person and are owed a favor.

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  4. Helpful (1)

    "Not a positive atmosphere"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Human Resources Specialist in Madison, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time for more than 3 years

    Pros

    could work remotely and hours were flexible

    Cons

    poor upper management, didn't value other employee's input

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  5. "Buyer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time for more than 5 years

    Pros

    Immediate coworkers where great

    Cons

    Upper management where awful

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  6. "Okay"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PSR II in Las Vegas, NV
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time for more than 5 years

    Pros

    401K Vision Dental Medical HSA FSA Employee stock purchase plans. Uniforms every year

    Cons

    No support from upper management what so ever!!! The only good thing about working at Quest is the benefits, but don’t work over your 40 hours. You will not get paid out your time. If you have an issue do not expect anyone to help you, the management don’t care about their employees or what they are going through, as long as your there for your scheduled shift. They have obvious favorites and if you have been here for 14 years or more and still haven’t moved up don’t expect one anytime soon. This place is a joke and just another paycheck.

  7. "Billing Data Entry"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Billing Data Entry in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quest Diagnostics full-time for more than 5 years

    Pros

    Opportunity to work from home

    Cons

    Little to no flexibility, no opportunity for advancement, communication from upper management is horrible

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  8. Helpful (1)

    "Family"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Certified Phlebotomist in Mobile, AL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time for more than 8 years

    Pros

    Great group of co workers that I work with

    Cons

    If you have children, Quest Diagnostics is not the place for you. THEY DON'T ACCEPT DOCTORS EXCUSES. ITS POLICY. If you call in for any reason you are written up! Quest is also Top heavy with management. You have to report to a lot of people. Upper management in my area has no formal college training, which makes for a bad working environment!

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  9. "Been with the company forever but they don’t value experience and employee satisfaction!"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Pathologist Assistant in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Quest Diagnostics full-time for more than 10 years

    Pros

    Good benefits with year end profit sharing. Salary is reasonable but could be more competitive with rival companies in the area !

    Cons

    Corporate mentality... make more money for the investors regardless of employee satisfaction! Upper management will hurt the core employees that perform the laborious job to look good following any corporate decisions!!

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  10. Helpful (3)

    "Company Doesn't Care About Its Techs"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Medical Laboratory Technologist in Chantilly, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Quest Diagnostics full-time for more than a year

    Pros

    Another job added to my resume.

    Cons

    Get ready for a long and scathing review. I have been endlessly tortured by this job, and I need to vent. First off, the building itself is old and falling apart. There are tons of holes in the walls, bathrooms are stuffy/humid with broken doors and just generally gross, and decor/paint job is old-fashioned, peeling away, fading, or just not cared about. The entryway is large and seems grand from afar but look closer and you'll notice it's also old and falling apart. The couches are ripped and worn down. The carpet is old and peeling. Everything is just old and outdated, which may not seem like an important matter, but it shows how much the company's decision-makers care about the environment for their workers, which shows how much they care about the company itself. I've read other reviews remark on the "pro" of having an on-site cafeteria, which is pretty sad because the cafeteria is nothing special. It offers a typical salad bar, typical grilled meals like burgers and hot dogs, and a daily-changing hot meal that is most often just another typical cafeteria meal made to seem nice but made with cheap ingredients (think baked potato bar with chili, oooooooh how grand). It's nothing special. Oh, and it'd be one thing if you could at least buy this sub-par food with a debit card but NO- you have to either pay through some weird card system where you load money onto it from your bank account (can you even get the remaining balance back once you've left the job?) or pay in cash. Um, it's the 21st century- why can't you take my card?? One thing you CAN buy with your debit card? Horribly overpriced junk food from the vending machines. There are a few healthy options, like hummus and pretzels, but like I said, it's horribly overpriced ($3.50 for one serving size). Also, the cafeteria is pretty small when you think about how many employees work there and almost every single table (no exaggeration) is lopsided and being held steady by napkins wedged under the legs. Another *aMaZiNg* thing about this company is the "school" downstairs, which piqued my interest when I first applied to/accepted my position because at the time I was considering continuing my education with a Bachelor's, Master's, or Certificate. I didn't ask for details about the school, but they called it "school" and this was the Nichols INSTITUTE, so it must be great, right?? Well, guess what it is?... Tutoring for MT/MLT certification. AKA, information you would get while pursuing that degree anyway or information you could get from a study book/online. It's not a school, it's glorified tutoring, so they should call it that! Oh, but wait, there's more! This "school" also offers "Tech 101" class!... Like, really? Just think about it- a laboratory that seemingly hires AMAZING, COMPETENT employees offers a Tech 101 class... It makes me question just how amazing and competent these employees are if this place regularly offers a class that reminds its techs to change their gloves to avoid contamination (no exaggeration, as one of the "amazing" and "competent" techs from my team with decades of experience went to this "class" and remarked on these and other great lessons that she/he learned). In regards to the department I work in, sample volume is extremely high (and climbing) and most instruments are older and can barely handle the volume. The LIS is extremely outdated and difficult to use, which only makes handling the volume even more impossible. The good-quality techs/workers are constantly stressed and overworked while the terrible employees get by on doing very little/performing poor-quality work/making mistakes yet don't get reprimanded and even get lead tech positions. Upper management/CEO/greedy decision-makers continue to add on more clients to make their pockets fatter and therefore more volume comes in, yet they do not hire more competent employees or update the technology in the lab. The only pro is that there are a few supervisors in my dep't that are competent and actually seem to care about their employees; however, they are also extremely overworked and can only do so much to help our stress. Recently, my supervisor (whose opinion I trust) commented on the greedy decision-makers, calling them "corrupt", during a meeting where we learned that YET ANOTHER client was being added on and even more volume would be coming in.

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