Quest Software (Michigan) Reviews | Glassdoor

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Quest Software (Michigan) Reviews

Updated November 17, 2017
12 reviews

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2.8
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Ron Zyzelewski
5 Ratings

12 Employee Reviews

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  1. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great family culture, benefits are awesome and ideas for change are well recieved.

    Cons

    high growth and fast pace


  2. "Getting better every day..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Quest Software (Michigan) full-time (More than a year)

    Pros

    Benefits, commission for CSR's, fun events, active in community service, great work environment, improving culture, OT.

    Cons

    Still growing and improving culture, face paced environment, can be stressful.

    Advice to Management

    Keep up the good work with all the improvements being implemented.

  3. "Great Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Saint Johns, MI
    Current Employee - Supervisor in Saint Johns, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Software (Michigan) full-time (More than 3 years)

    Pros

    Full-time work, great benefits, pay increases, OT available, fun event coordinator, in-depth training, knowledgeable management.

    Cons

    Small revenue, smaller company in general so still trying to develop procedure.


  4. Helpful (1)

    "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Las Vegas, NV
    Current Employee - Agent in Las Vegas, NV
    Recommends
    Negative Outlook

    Pros

    Overtime always available, and there really is no cap on it

    Cons

    No communication, tense working environment

    Advice to Management

    Treat your employees with respect, pay a little more and you would retain more people.


  5. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Saint Johns, MI
    Current Employee - Customer Service Representative in Saint Johns, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at Quest Software (Michigan) full-time

    Pros

    Making friends, short drive to work

    Cons

    Supervisors each have different rules, the trainer another set of rules, management use scare tactics on employees, we hear how management cares so much for us, yet they don't

    Advice to Management

    Suggestion boxes, which CSR's can give ideas that do work, follow the written rules about escalating insures to supervisors, follow the rules...no assigned seats means everyone, no cellphones means management too


  6. Helpful (1)

    "This place is terrible. Don't waste your time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Johns, MI
    Former Employee - Customer Service Representative in Saint Johns, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Quest Software (Michigan) full-time (Less than a year)

    Pros

    Office experience and that's about it. Just look somewhere else for employment. This company does not appreciate hard work at all.

    Cons

    Supervisors don't like each other. The GM can't do anything because his boss is a dictator. Mandatory 30 minute lunches sometimes. The schedules are so up and down here's no way you can have a routine. The people that work there have a high school mentality. The GM is extremely unprofessional in his demeanor and actions. There is not a clear expectation on procedures. Procedures change almost everyday. Overall, a very negative work environment. There's no room for advancement and even if there is the supervisors only get paid on average $11.30 an hour, which can be obtained by a position at Meijer with much less stress. Don't become friends with the supervisors or your life will only get harder. Anyone who's says they have your back is probably going to go behind your back and destroy your work relationships.

    Advice to Management

    Fire yourselves and get someone in there that actually wants to practice what you preach.


  7. "Good job, but poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Saint Johns, MI
    Former Employee - Customer Service Representative in Saint Johns, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Quest Software (Michigan) full-time (More than a year)

    Pros

    The hours and days worked out perfect with my schedule.

    Cons

    The management need to communicate with each other n work as a team.

    Advice to Management

    None

  8. "Shift Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Henderson, NV
    Current Employee - Supervisor in Henderson, NV
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    flexible scheduling / great people / ability to advance / good heath care

    Cons

    inconsistent standards / high attrition


  9. Helpful (3)

    "Customer service for roadside assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Henderson, NV
    Current Employee - Customer Service Representative in Henderson, NV
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Quest Software (Michigan) full-time (Less than a year)

    Pros

    The work is straight forward, and not too difficult. Training was good enough to prepare you generally.There is some room for growth in the new Nevada call center. Easy work.

    Cons

    The compensation is on the low side. Some people might find the work repetitive. You have to sign a document saying you understand you can be fired at any time for any reason. Micromanagement mentality.

    Advice to Management

    Employees are important too! Empathy is a core requirement for agent. Management could show or at least pretend to have some of this for the agents.


  10. "Not a happy experience. AT ALL!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Saint Johns, MI
    Former Employee - Call Center Representative in Saint Johns, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quest Software (Michigan) full-time (Less than a year)

    Pros

    Initial contact with middle/upper management/HR

    Cons

    Pathetic communication. Seemingly little or no attempt was made to fix email and other software problems integral to performing job. Very important announcements and changes were left to word of mouth, flyers on doors and Post-It notes. And tactics employed to get rid of long-time employees didn't bolster morale for new hires. Some of the long-time employees who knew how to do the job were 'promoted' to a job where they were inactive and very unhappy with the lack of work, and ironically, they earned less, resulting in them either quitting or getting fired. And the pay was pretty low.

    Advice to Management

    Re-evaluate and fire some of management who couldn't or wouldn't re-examine the high turnover of both long-time and new hires.


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