Questrade Reviews in Canada | Glassdoor

Questrade Canada Reviews

Updated February 7, 2017
67 reviews

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Canada

3.1
Star Star Star Star Star
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Approve of CEO
Questrade CEO Edward Kholodenko
Edward Kholodenko
51 Ratings

67 Employee Reviews

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Pros
Cons
  • low salary , limited growth opportunity (in 4 reviews)

  • Very low pay and slow promotion (in 4 reviews)

More Pros and Cons

  1. "Customer service representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Current Employee - Customer Service Representative in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good colleagues, open to changes and options

    Cons

    Need to hold people for responsible. We keep clearing other people's mass.

    Advice to Management

    You rock

    Questrade Response

    Dec 8, 2016 – Talent Outreach and Social Media Specialist

    Thank you for your review! Our executive team is definitely innovative and open to new ideas. We’re glad you agree.


  2. "A starter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Analyst in Toronto, ON (Canada)
    Former Employee - Client Service Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Questrade full-time (Less than a year)

    Pros

    learning about trades,stocks, and the world of trading. Every day is a different day and your constatly being tested and learning.

    Cons

    It can get overwhelming due the structure,not much supervision,and you learn more on the job than in class training.

    Advice to Management

    Many departments are like islands!!! no one knows what the other is doing.

    Questrade Response

    Feb 15, 2017 – Talent Outreach and Social Media Specialist

    Thank you for sharing your review. It’s great to hear that you were able to learn so much during your time with us! We definitely agree that internal communication is vital to the entire team’s ... More


  3. "CSS"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Finch, ON (Canada)
    Current Employee - Anonymous Employee in Finch, ON (Canada)
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Questrade full-time (Less than a year)

    Pros

    Everyone is willing to help. Management team is very open minded.

    Cons

    Every action in the company is being monitored.

    Advice to Management

    Work process should be more sufficient.

    Questrade Response

    Feb 15, 2017 – Talent Outreach and Social Media Specialist

    Thanks for your review! We’re definitely a team-oriented company and we’re happy to hear you agree. Given the nature of the financial services industry, we have to comply with certain standards that ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "It can be better"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Production Systems Support Analyst in North York, ON (Canada)
    Current Employee - Senior Production Systems Support Analyst in North York, ON (Canada)

    I have been working at Questrade full-time (More than 5 years)

    Pros

    Trying to get with technologies. This is nobble effort however there should be more professional approach and less talking around.

    Cons

    Nobble effort has to have management support. Management take long time, try to save money and indeed spend them with no good reason.

    Advice to Management

    Less talk more job. Too many presentations and lots of plays instead of acting. Presentation of 3 hours is complete waste of time.

    Questrade Response

    Dec 8, 2016 – Talent Outreach and Social Media Specialist

    Thank you for sharing your input with us. While we encourage our staff to bounce ideas off one another and collaborate during meetings, we also want to ensure everyone is using their time ... More


  6. Helpful (2)

    "Company going down hill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Specialist in Toronto, ON (Canada)
    Current Employee - Client Services Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Questrade full-time (Less than a year)

    Pros

    Easy to get hired, they hire about 10 new people every 3 months due to the high turnover.

    Cons

    Very low salary (less the industry average), limited benefits, no opportunity for advancement, every time a position opens the whole company applies to it.

    Advice to Management

    A great company retains its employees, a mediocre company has high turnover, no wonder you're losing clients

    Questrade Response

    Dec 8, 2016 – Talent Outreach and Social Media Specialist

    Thanks for your review. We do hire approximately 10 Client Services Specialists (CSS) every quarter because many of these agents quickly advance to other roles within the company. Our CSS agents ... More


  7. "client service specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Former Employee - Anonymous Employee in North York, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    friendly working environment, young workforce

    Cons

    low salary , limited growth opportunity

    Questrade Response

    Aug 31, 2016 – Talent Outreach and Social Media Specialist

    Given that our Client Services Specialists are the front-line members of our team, we really value your input. For starters, we’re glad you enjoyed our collaborative and innovative work culture. That ... More


  8. "Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Toronto, ON (Canada)
    Current Employee - Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Questrade full-time (More than 3 years)

    Pros

    Wide range of work involvement

    Cons

    Very low pay and slow promotion

    Questrade Response

    Jul 25, 2016 – Talent Outreach and Social Media Specialist

    Thanks for sharing your input with us. We’re always happy to hear that our team members are working on a range of things and are dabbling in different projects so they can keep growing. Keeping that ... More


  9. Helpful (3)

    "High expectations, low pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CopyWriter in Toronto, ON (Canada)
    Former Employee - Senior CopyWriter in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Questrade (More than 3 years)

    Pros

    Leave at 5 and don't think about work when you leave the office every day.

    Cons

    They expect every product to immediately impact the industry, without actually doing much different from the crowd.

    Questrade Response

    Jun 27, 2016 – Talent Outreach and Social Media Specialist

    Thank you for your feedback. Given that you were part of our team for over three years, we really appreciate your insight. We’re glad to hear you were able to maintain a healthy work-life balance ... More


  10. "Decent place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Affiliate Manager in Toronto, ON (Canada)
    Former Employee - Affiliate Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent salary
    Good coworkers
    Good work environment

    Cons

    Very slow due to everything needing to go through legal

    Questrade Response

    May 9, 2016 – Talent Outreach and Social Media Specialist

    Thanks for your input. We’re so glad to hear you enjoyed working with our team! Given the nature of the financial services industry, we are bound by legalities that we must comply with. While this ... More


  11. Helpful (3)

    "Application Support"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Current Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends

    Pros

    1. Nice co-workers, who were professional, enthusiastic and responsible at workplace
    2. Surprise always popped up to get your mind refreshing!
    3. Corporate culture is very creative and delightful!

    Cons

    It would be great if salaries where higher

    Questrade Response

    Mar 17, 2016 – Talent Outreach and Social Media Specialist

    We appreciate you taking the time to give us feedback and we’re so glad to hear you fit in so well with our collaborative and innovative company culture. Thank you!



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