Questrade Reviews in Toronto, ON | Glassdoor

Questrade Toronto Reviews

Updated August 22, 2017
8 reviews

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Toronto, ON (Canada)

1.0
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Questrade CEO Edward Kholodenko
Edward Kholodenko
5 Ratings

8 Employee Reviews

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Pros
Cons
  • Very low pay and slow promotion (in 5 reviews)

  • QA teams are understaffed and see very high turnover (in 4 reviews)

More Pros and Cons

  1. Helpful (2)

    "Avoid Questrade"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Toronto, ON (Canada)
    Former Employee - Software Engineer in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Questrade full-time (More than 3 years)

    Pros

    Not many. QTG leadership is great.

    Cons

    Low pay and poor advancement opportunities, senior management does not care. Anyone with skills is gone or leaving.

    Advice to Management

    Turnover will kill your firm

    Questrade Response

    Aug 30, 2017 – Manager, Talent Management Services

    Thank you for your feedback and for the kind words about the QTG leadership, we will share your comments with the team. We appreciate you sharing your perspective on advancement and compensation. We... More


  2. Helpful (3)

    "Former Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Toronto, ON (Canada)
    Former Employee - Anonymous in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Questrade full-time (More than a year)

    Pros

    Friendly staff
    People are very nice
    Great place to start career

    Cons

    Low salary
    Slow promotion
    Bad Management
    A lot of presentations and less work
    Not interesting job
    Low efficiency

    Advice to Management

    Talk less do more

    Questrade Response

    Jun 28, 2017 – Talent Services Administrator

    Thank you for your review! We are happy to hear you enjoyed our friendly culture. Compensation structures are always something we’re working on but in the meantime, we appreciate all kinds of... More

  3. Helpful (8)

    "Not so great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Toronto, ON (Canada)
    Former Employee - Team Lead in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Questrade full-time (More than 3 years)

    Pros

    -Breaks.
    -Convenient location to TTC.
    -Lots of amenities in the lobby.
    -Friendly enough coworkers.

    Cons

    -Inadequate training
    -Uninspiring senior staff
    -Supervisors that spend more time on smoke breaks than coaching. Your staff shouldn't have to run around for help when a customer is waiting.
    -If you're new you can expect to be taking all the calls at the end of the night with no back up b/c all other senior staff are gone and you receive no OT b/c you're salaried.
    -Knowledge base (their encyclopedia for the role) is awful at best!
    -Co workers who aren't in leadership roles micro managing and juvenile.
    -They undervalue superstar employees and are dismissive of recognition.
    -One or two people call in sick and the que gets slammed

    Advice to Management

    -Either promote superstar employees or tell them they have no hope.
    -Have more coaching with new staff.
    -Hire more than 6 ppl at a time!

    Questrade Response

    Jun 2, 2017 – Talent Services Administrator

    Thank you for your feedback. Given that you were part of our team for over three years, we really appreciate your insight. We always want our teams to succeed, which is why we do our best to set... More


  4. Helpful (3)

    "Company going down hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Services Specialist in Toronto, ON (Canada)
    Current Employee - Client Services Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Questrade full-time (Less than a year)

    Pros

    Easy to get hired, they hire about 10 new people every 3 months due to the high turnover.

    Cons

    Very low salary (less the industry average), limited benefits, no opportunity for advancement, every time a position opens the whole company applies to it.

    Advice to Management

    A great company retains its employees, a mediocre company has high turnover, no wonder you're losing clients

    Questrade Response

    Dec 8, 2016 – Talent Outreach and Social Media Specialist

    Thanks for your review. We do hire approximately 10 Client Services Specialists (CSS) every quarter because many of these agents quickly advance to other roles within the company. Our CSS agents... More


  5. Helpful (2)

    "Client services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Specialist in Toronto, ON (Canada)
    Former Employee - Client Services Specialist in Toronto, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    great colleagues, good learning experience out of school

    Cons

    Starting salaries both in sales and client services have been the same for the last 5 years. Any other competitors offer a better salary, which is why turn over is incredibly high. Once someone gets experience they can easily find another job with better benefits and pay. Constantly adding new products and responsibilities without receiving further compensation. Very limited growth as well, I have never seen so many supervisors in a company, beyond that there is no growth unless you are a friend of upper management.

    Advice to Management

    Pay fairly by increasing salary, improve not reduce commission structure, create incentives for employees to stick around (better benefits, RRSP contributions etc.)

    Questrade Response

    May 12, 2015 – Talent Acquisition Specialist

    Thank you for your feedback. We appreciate the time you have taken to write this review and we’re sorry to hear that your experience with us was not as positive as we would hope. We’re proud of our... More


  6. Helpful (10)

    "A place to start, but terrible work environment. Most of the posts on this site are fabricated fyi."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Questrade full-time (More than a year)

    Pros

    -start working in finance
    -coworkers are awesome

    Cons

    -the work environment encourages and promotes people who care about themselves first
    -becoming more of a sales environment
    -terrible vacation time. management however fails to notice as they are themselves on vacation.
    -you really can just become a pawn who reports in, sells, then leaves. it sucks.

    Advice to Management

    care about your employees. like actually care, don't hide behind your work doesnt need to suck logo. turnover is an issue and you need to find ways to fix it.


  7. Helpful (7)

    "A meat factory"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Former Employee - Customer Service Representative in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Questrade full-time (More than a year)

    Pros

    A stepping stone to the financial industry
    Interesting coworkers
    Good location

    Cons

    Dealing with angry customers
    Poorly managed
    People fired left and right, brown-nosing helps

    Advice to Management

    You know you're doing something wrong. Change it.

  8. Helpful (8)

    "Below-average company with extremely poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Toronto, ON (Canada)
    Former Employee - Software Developer in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Questrade has been able to attract several talented people. It does this by paying somewhat decent salaries and promoting employees quickly (too quickly?) to their level of incompetence.

    Cons

    -Talent is wasted by managers that have never written a line of code in their lives.
    -Questrade is a financial services company that is new to software development.
    -Projects are rarely completed on time or on budget. Project management is completely ad hoc.
    -Technical teams often work on weekends without compensation or days in lieu.
    -QA teams are understaffed and see very high turnover.
    -Poor technical management. Key decision-makers and stakeholders are not technical people.
    -Managers are unable to assess the skills and abilities of the technical staff.
    -Surprisingly few opportunities to learn about the field of investing.
    -Issues with morale across the entire company.
    -Nepotism is prevalent across the company.
    -The company is unable to learn from past mistakes and continues to make the same ones, over and over again.

    The last point is especially problematic. The company culture at Questrade is one that does not deal well with mistakes. Rather than accepting fault for a bad decision, managers seek out a scapegoat in order to protect themselves. This has the secondary effect of delaying important decisions for as long as possible.

    The project I worked on has been in active development for over 4 years and was expected to launch 2 years ago. If one is moderately skilled at software development, they would do well to steer clear of Questrade. And for those, like myself, who made the honest mistake of joining the company--no doubt with the best of intentions--it's time to dust off those resumes and go work for a real software company. The feeling of wonder and excitement you will experience when you release working code to real customers is like no other.

    Advice to Management

    In order to succeed, the leadership at Questrade would have to step aside and appoint technical managers that have a history of delivering software to a large customer base.


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