Questrade Reviews in Toronto, ON | Glassdoor

Questrade Toronto Reviews

14 reviews

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Toronto, ON (Canada)

3.0
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Approve of CEO
Questrade CEO Edward Kholodenko
Edward Kholodenko
9 Ratings

14 Employee Reviews

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Pros
Cons
  • Very low pay and slow promotion (in 5 reviews)

  • QA teams are understaffed and see very high turnover (in 4 reviews)

More Pros and Cons

  1. "A starter"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Analyst in Toronto, ON (Canada)
    Former Employee - Client Service Analyst in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Questrade full-time (Less than a year)

    Pros

    learning about trades,stocks, and the world of trading. Every day is a different day and your constatly being tested and learning.

    Cons

    It can get overwhelming due the structure,not much supervision,and you learn more on the job than in class training.

    Advice to Management

    Many departments are like islands!!! no one knows what the other is doing.

    Questrade Response

    Feb 15, 2017 – Talent Outreach and Social Media Specialist

    Thank you for sharing your review. It’s great to hear that you were able to learn so much during your time with us! We definitely agree that internal communication is vital to the entire team’s... More


  2. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Toronto, ON (Canada)
    Current Employee - Analyst in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook

    I have been working at Questrade full-time (More than 3 years)

    Pros

    Wide range of work involvement

    Cons

    Very low pay and slow promotion

    Questrade Response

    Jul 25, 2016 – Talent Outreach and Social Media Specialist

    Thanks for sharing your input with us. We’re always happy to hear that our team members are working on a range of things and are dabbling in different projects so they can keep growing. Keeping that... More

  3. Helpful (4)

    "High expectations, low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior CopyWriter in Toronto, ON (Canada)
    Former Employee - Senior CopyWriter in Toronto, ON (Canada)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Questrade (More than 3 years)

    Pros

    Leave at 5 and don't think about work when you leave the office every day.

    Cons

    They expect every product to immediately impact the industry, without actually doing much different from the crowd.

    Questrade Response

    Jun 27, 2016 – Talent Outreach and Social Media Specialist

    Thank you for your feedback. Given that you were part of our team for over three years, we really appreciate your insight.

    We’re glad to hear you were able to maintain a healthy work-life balance... More


  4. "Decent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Affiliate Manager in Toronto, ON (Canada)
    Former Employee - Affiliate Manager in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Decent salary
    Good coworkers
    Good work environment

    Cons

    Very slow due to everything needing to go through legal

    Questrade Response

    May 9, 2016 – Talent Outreach and Social Media Specialist

    Thanks for your input. We’re so glad to hear you enjoyed working with our team! Given the nature of the financial services industry, we are bound by legalities that we must comply with. While this... More


  5. "Good place to get started"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Former Employee - Anonymous Employee in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Questrade full-time (More than 3 years)

    Pros

    Working here is a good way to get started in a career if you don't have much experience and you can learn a lot working here; Plenty of hard working and smart colleagues; Some teams are able to work from home; Main location in Toronto is very conveniently located - connected to Finch subway station; Holiday party at the end of the year is nice

    Cons

    There are little to no growth opportunities; Hard work is valued but not rewarded, i.e. low raises and slow promotions, Business first, people second; The health and dental plan is not very good compared with other companies

    Advice to Management

    Get to know your employees, protect them and value their opinions - happy employees are productive employees

    Questrade Response

    Dec 8, 2015 – Talent Outreach and Social Media Specialist

    We appreciate your feedback and sincerely thank you for the time you took to write this review. We’re glad to hear you developed such great relationships with your colleagues during your time here... More


  6. Helpful (1)

    "Client Services Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Specialist in Toronto, ON (Canada)
    Former Employee - Client Services Specialist in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Questrade full-time (More than a year)

    Pros

    Good co-workers and work culture

    Cons

    Underpaid compared to similar work at another company.


  7. Helpful (1)

    "Great people and environment. Some supervisors promoted due to favouritism but not terrible."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)
    Former Employee - New Accounts Specialist in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Questrade full-time (Less than a year)

    Pros

    Good experience, great people. Get to know the investment industry from a relaxed environment

    Cons

    Work is fairly monotonous but not overly difficult. Have to learn on the go, no extensive training for most positions

    Advice to Management

    promote appropriate and well qualified people to team leads.

  8. "Fast promotion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Toronto, ON (Canada)
    Current Employee - Team Lead in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Questrade full-time (More than a year)

    Pros

    co-workers are great and helpful to eachother

    Cons

    Cost saving is their priority and customer service rep will always be the first to cut when revenues are down

    Advice to Management

    Listen more to the employees


  9. Helpful (2)

    "Fun people to work with, however company organization is messy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern in Toronto, ON (Canada)
    Former Intern - Anonymous Intern in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Questrade as an intern (Less than a year)

    Pros

    - interesting people
    - facility is good
    - hours are good
    - Seems like if you work hard AND build positive relationships with your superiors, you will get rewarded
    - education reimbursement (CSI, CFA, etc.)

    Cons

    - Very messy interdepartmental and intradepartmental communication; messages consistently get lost somewhere. Management has taken notice of this and things are changing slowly
    - Poor training and screening; some people are way overqualified than others in the same job title. The same is true the other way around

    Advice to Management

    - Quality is just as important as quantity. Take care of your employees and you will have lower turnover rate in some of your departments. In that same train of thought, you should also provide higher quality service to your clients


  10. Helpful (2)

    "Questrade is a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Tester in Toronto, ON (Canada)
    Former Employee - Quality Assurance Tester in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Questrade full-time (More than a year)

    Pros

    Great team, people are willing to help, interesting projects. Location of the office is very convenient

    Cons

    a lot of overtime, tight deadlines, not a good balance between personal and professional life. No efficient program in improving professional skills.


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