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Quidsi Reviews

Updated January 25, 2017
33 reviews

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1.0
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Quidsi Chief Executive Officer Emilie Arel Scott
Emilie Arel Scott
5 Ratings

33 Employee Reviews

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Pros
  • Work/life balance is encouraged and supported (in 8 reviews)

  • Great benefits,lots of free food, amazing cl workers, fun environment (in 7 reviews)

Cons
  • Work life balance is nonexistent if you want to do your job well (as is expected by your boss) (in 6 reviews)

  • Customer Care is expected to fix everything under the false pretense of "helping" other teams (in 10 reviews)

More Pros and Cons

  1. Helpful (3)

    "Boys Club"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quidsi full-time

    Pros

    The pay and Amazon stock

    Cons

    There aren't any tools that consistently work, things constantly break and aren't fixed, only patched. Employees do not stay long enough to make a dent in all that needs to be addressed and fixed. Constantly starting over from scratch with little to no tools or resources. Things are usually done half way or left to limp along. Senior management complains and points out issues but doesn't want to allocate money or resources to fix. Customer Care is expected to fix everything under the false pretense of "helping" other teams. Some people can work from home, while others cannot, even though they are not people managers. Every one is a senior manger, senior director, etc. but there are hardly any lower level employees being given direction on the company's focus and goals, or on how to get the job done. No one has any any documentation or real training materials. Trouble tickets, emails, and responsibilities are passed off like hot cakes even though the company has a leadership principle called Own It. You are not only responsible for you and your team. You are expected to make sure employees from other teams that you do not manage are handling their responsibilities. If they aren't, then that means you aren't meeting expectations which negatively impacts your performance rating. Staffing is not adequate in several departments and the typical response is we do not have the bandwidth or capacity. It is also a boys club, very little direction or career development for women but if you are a male under 35, you got it made. You'll fit right in to their clique. If you are male and made it in before Amazon took over, you are set too.

    Advice to Management

    Hold the appropriate teams accountable. Most employees are not happy because there is so much talk and very little action when it comes to truly making a difference. Fix what is broken before moving on to other things. Invest you in tenured women employees, not just the men.

    Quidsi Response

    Feb 15, 2017 – Manager, Employee Engagement and Culture

    We appreciate your feedback. Having strong female leadership is rare, and Quidsi is proud to not only have an awesome female CEO but to also have a Leadership Team that is 50% female. Additionally ... More


  2. Helpful (4)

    "Designer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    There's a Starbucks across the street. If you stay long enough, you'll be vetted into a more responsibility.

    Cons

    One of my worst experiences- Art direction and design resources are minimal to non-existent. On one occasion I was asked to change my hours as they would not pay my overtime.

    Advice to Management

    Invest in your departments, hire proper directors/leaders. Merchants and strategists do not replace educated, experienced, conscious leaders in the industry. Nurture teams and avoid the obvious revolving door.


  3. Helpful (2)

    "Marketing Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Marketing in Bernardsville, NJ
    Former Employee - Director of Marketing in Bernardsville, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Quidsi (Less than a year)

    Pros

    Great people to work with.

    Cons

    Terrible work life balance, no clear vision and limited interest from Amazon.


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  5. Helpful (3)

    "Management FAIL!!!!!!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Associate in Jersey City, NJ
    Former Employee - Customer Care Associate in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Quidsi full-time (More than 5 years)

    Pros

    Good company parties and happy hour
    Great health benefits
    Great, AWESOME co-workers

    Cons

    Micromanagement
    No career growth (unless they like you)
    Disconnect with management

    Advice to Management

    If you value your customer care department, you should help assist your entire department with more career opportunities and not just the ones you like.

    Quidsi Response

    Oct 1, 2015 – VP Customer Care

    Thanks very much for your words regarding the company benefits and team. Agree that we have dedicated, kind, AWESOME co-workers and some neat fringe benefits! I also want to thank you for the ... More


  6. Helpful (3)

    "Customer Care Representative"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi full-time

    Pros

    the snacks, the view and the perks were AWESOME!!!!

    Cons

    They keep drilling it in your head to be "REAL" and help the customers....but yet their STAR employees and/or Team leaders would be lying to customers on the phone, laughing at them behind their backs, making faces. I felt like I was in high school. No maturity. I felt horrible listening to some of their conversations and hearing them lie so well!!!!

    Advice to Management

    none

    Quidsi Response

    Oct 1, 2015 – VP Customer Care

    Thank you for taking the time to write this review and for letting us know about your experience. While I wish we would've had the opportunity to discuss your concerns together while you were here ... More


  7. Helpful (13)

    "Run away and run fast!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quidsi full-time

    Pros

    Smart and talented people even though more and more are leaving
    CFO and CEO acting has been doing a terrific job turning the company financial around
    No dress code
    Work Life Balance
    Much lower standards and easier upward mobility, especially getting to levels 6 and 7 (seems they will promote just anyone who has been with the company for more than two years regardless qualification)
    Plenty of fake reviews posted by HR after each bad review

    Cons

    Huge focus on 3rd party platforms for amazon and not enough on driving traffic to its own websites
    Lack of direction from leadership
    Poor financial planning, the planned numbers are often impossible
    Constant reorganizations and pivoting
    Lack of IT resources
    Not hiring/replacing talents at the rate of attrition
    Absent CEO and bad retail leadership (both of which comes from marketing and do not understand retail basics of merchandising or operations )
    Unprofitable, still losing tons of cash
    Accounting not paying bills
    Lack resources for anyone outside the baby team
    A lot of stress and pressure
    Bad Planning and Forecasting team, they don't know what they are doing yet management still values their input. Their poorly used open to buy based on a flawed inventory and sales model has blown inventory out of proportion since last year. The $ investment for inventory to $ return has went downhill since open to buy has been introduced. We are spending a lot more money holding on to inventory than actually selling it. There is a reason why amazon does not use open to buy. Leadership needs to understand Ecommerce is not traditional retail.
    The supply chain team was considered a strength for Quidsi not too long ago but the planners drove out so many members and leaders on the supply chain team over the past 6 months. Now it is considered a weakness.
    Low bar for hiring and Nepotism- will hire people with 3 or 4 years of experience without an MBA to be level 6s if they know the CEO from Gap (unheard of in Amazon). Barnes and Noble employees for IT is another example of nepotism.
    Talents are leaving on a weekly basis, there isn't a single person in the company that is not exploring other opportunities
    Lack of motivation, people are just doing what they need to get by and not putting forth the effort to go above and beyond. i.e. working 9-5 and go home

    Advice to Management

    Put the power back into the hands of the CFO, get rid of the planners, drive productivity and get to profitability.


  8. Helpful (17)

    "Please disregard the fake 5-star reviews!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Category Manager in Jersey City, NJ
    Current Employee - Category Manager in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Amazon discount
    Quidsi discount
    The Amazon name on your resume

    If you're on the right team, Quidsi can be a pretty ok place to work. There are still a lot of great people here, but every week, that number seems to drop as more and more choose to jump from this sinking ship.

    Cons

    I wouldn't normally write a review, but the egregiously false 5-star reviews someone(s) from HR is posting are making me absolutely nauseous.

    The workplace has really deteriorated in the last year, especially in the last 5 months. Sales targets and plans seem to change every other week, and teams are stretched to hit them given the lack of manpower and resources. Hiring lots of smart directors at the end of last year was supposed to turn the company around and eliminate the need for data entry associates. Unfortunately, that didn't work out so well and ended up being REALLY expensive. Welcome to painful cost-cutting. No, I do not need a free bagel on Friday, but we also didn't need five new directors to sit in meetings all day.

    Amazon's tools aren't well-integrated and there is a LOT of manual data entry work happening several levels above data entry associates. Company structure ends up pitting teams against each other vs working together, and creates a clique-y work environment and exacerbates office politics.

    Advice to Management

    Wake up! Turnover has been crazy-high for months. It's depressing when every happy hour is a going away happy hour and no one believes in the company vision. Leadership is anything but transparent in All Hands meetings, and morale is at an all-time low.

    Quidsi Response

    Aug 20, 2015 – CEO

    We have been really focused on the same plan since the beginning of this year...and the Quidsi business is better than ever! You're right, Quidsi has gone through many changes over the past few ... More


  9. Helpful (17)

    "SINKING SHIP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    The people (the few who remain for the time being) are very intellectual and a pleasure to work with. Unfortunately that is all that remains for the pros.

    Cons

    Company is going through a period of HEAVY budget cuts
    Manual process work that a kid out of high school could do
    Horrible communication from leadership
    No backfills for folks who leave, leaving those who remain with a great deal on their plate
    Dwindling culture

    Advice to Management

    Downsize the amount of leaders/directors and focus on building from the ground up. Quidsi has become a very top heavy organization, which would work if all processes were automated. Unfortunately, almost everything is manual and there are not enough people in those level 3 positions to get the work done. When level 6 folks are editing purchase orders, you know you need to make a change.


  10. Helpful (22)

    "DO NOT COME ON THIS SINKING SHIP"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at Quidsi full-time

    Pros

    Smart and competent people especially in finance, special ops and supply chain (definitely not planning)
    Easy commute from Manhattan
    10-30% discount on Quidsi sites
    Access to Amazon's network
    Amazon stock
    Plenty of fake reviews posted by HR after each bad review

    Cons

    TO THOSE INTERESTED IN APPLYING- DO NOT WORK HERE!!! TO THOSE ALREADY HERE, I DONT HAVE TO SAY MUCH, YOU ALREADY KNOW, SO GET OUT FAST!!!

    Despite the fact the previous Leadership stressed that this company is not a sinking ship, IT IS! It may not have many years left as amazon is running out of patience. Quidsi has been trying to get to profitability since launch and have not yet done so. Although Quidsi is making progress especially with the pivot to baby consumables and amazon marketplace, it is unlikely that it will be able to get there this year with such aggressive plan in place and categories missing it on a weekly basis. Maybe it can hit it with enough people leaving the company. ;)

    The company is facing so many issues. Morale is low as more people leave and backfills are on hold or don't come at all. The remaining talents are stuck with more work leading to more departures. It is a bad cycle that no one wants to be part of. They recently cut a wave of customer care reps' hours and forced half of people to become part time. Anyone unwilling to take the offer is asked to leave. The accounting department lost more than half of its managers in a few of weeks and it is in crisis mode. Vendors are never paid on time leading to lots of credit holds. Morale is now at an all time low. The management's idea to fix it is to transfer some customer care reps into other functions. But is it realistic to expect this move to save the company from the current downward spiral? You cannot replace business managers with data entry people and expect the same value and output to be created.

    The organization is extremely top heavy and it seems like they will promote anyone who has been here awhile. Often promotions are tenure and relationship based rather than merit. There are so many undeserving promotions in the company as a result. It's always the same group of people getting promoted. There are also a number of top talents that left bc of lack of recognition based on merit.

    There are also physical constraints such as capacity issues at the warehouses. The problem is created largely due to the inexperience of the planning team launching open to buy without making adjustments according to sales. Inventory were bought according a made up plan to accommodate the planned sales despite actual sales coming way under. The organizational structure is also flawed as the planners have no knowledge of supply chain tools and systems yet they are managing the supply chain for certain categories. Supply chain cannot push back on the purchases yet they are taking the blame for high inventory caused by the planners and merch. The planners are not well liked nor respected by their peers yet the management seem to put a high value on them. While in reality all they do is to run the flawed open to buy models which amazon does not use, perform useless retail math trainings and point fingers at supply chain when bad things happen. This structure is bound to fail and lead to more attrition.

    Advice to Management

    Fix all the issues above or find a new job soon


  11. Helpful (48)

    "DO NOT ACCEPT A JOB HERE!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Director
    Current Employee - Associate Director
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quidsi full-time (More than a year)

    Pros

    Smart people
    Easy commute from Manhattan
    10-30% discount on Quidsi sites
    Access to Amazon's network
    Amazon stock

    Cons

    If you're reading this in 2015 and you are interested in working for Quidsi, please read this review carefully, since I want to debunk a lot of the lies that HR and management will tell you to get you in:

    1) Quidsi is not data-driven like Amazon, it does not have the same tools as Amazon, nor does it actually use the best third-party tools.

    What this means is that you don't get the same tools and data and dashboards that Amazon has. SO MANY new hires have come here thinking that they'll learn from Amazon, the best in class, but Quidsi is NOT Amazon - their systems and infrastructure haven't changed since 2009. Data integrity is terrilble and you will set up your own manual dashboards in Excel using DIY pivot tables. Depending on which server you download data from, your data will look different. Want to analyze a marketing funnel (acquisition to conversion) - you'll have to use the free version of Google Analytics which isn't set up correctly. Want to do customer analysis (cohort, LTV, etc) maybe using a tool like Custora, etc? Nope, unless you're wiling to get your hands dirty in SQL and DIY, no analysis is done at the customer level. Want to run A/B tests using Optimizely or equivalent tools that allow you to set up a test in minutes to see what converts better? Sorry, we don't have any you can use- there is one tool that only allows very few tests and only on certain pages of the site, so you'll have to work with a software dev to set it up and it'll take forever and you will have to write a lengthy justification. Want to understand what's happening in the mobile apps? Good luck- they don't even track mobile KPIs and there's not even a mobile dashboard.

    2) Similarly, you won't learn best practices in e-commerce.
    The lack of data and tools that automate tracking and monitoring of basic metrics mean that a lot of stuff doesn't get looked at properly. No optimization of the shopping experience itself takes place because it's practically a static site (no personalization, etc). If you work in the retail business you will spend a lot of the time deciding what promotions to run when you get funding from vendors, and creative will put banners all over the site, but forget experimentation, customer segmentation and targeting, etc. The way the retail team is set up is very antiquated and mimics brick-and-mortar, as opposed to online retail structures seen elsewhere and also seen in Amazon itself.

    3) You won't have access to engineering resources. None.

    Here's the brief story: the not-so-brilliant original cofounders of Quidsi outsourced the entire tech infrastructure to a company in China. It's become clunky and expensive and outdated tech and Amazon decided to bring tech in-house and integrate Quidsi into the Amazon stack. The ïntegration" process has been taking two years and is set to take another two more to complete. In the meantime, Quidsi brilliantly fired the Chinese company but there aren't enough engineers to work on the migration process AND be available for any kind of project. If you need any tech resource at all you will need to make a big case with senior management to get any prioritization.

    4) Your job will change every 2-3 months. IN A BAD WAY. YOU WILL DO A LOT OF MANUAL ENTRY AND WORK YOU ARE OVERQUALIFIED FOR

    Let me give you some examples from different sections of the company
    -Someone was hired to work in merchandising. This person had a good background and career as a merchandiser. After 2 months they decided they wanted more people to work on selling Quidsi inventory on Amazon Prime, but they didn;t have budget to hire. So they put this person on it. Except, as you'll recall, there are no engineering resources, so this process wasn't automated. There is now a team of overqualified retail professionals who are doing manual data entry, uploading inventory on Prime. At one point they asked for temps, teps that didn't even need a college job, to do this work, but that didn't fly. Sorry, no budget.

    -Another somewhat infamous story is of a senior executive from a large corp with an impressive resume, who was hired at the very end of 2014 to lead and grow Afterschool.com. A few weeks after they started their job in January 2015, leadership shut down Afterschool.com and moved that person to do a completely unrelated job, that does nothing for their career.

    -We celebrated when they hired a Director of Analytics. The idea was that they would build out an analytics team that would address all the major issues above. Instead, they hired this very senior person and shortly after announced there wasn't budget for them to build a team. As a result, this person is running SQL queries and doing data analysis manually for very specific projects (i.e. working as an entry level data analyst) - and the company still doesn't have an analytics team or analytics in general.

    -Another person transferred their role as Sr. Product Manager from Amazon, and HR promised that they would have the same type of job. When they showed up, they learned there were no actual product managers at Quidsi. They were then placed to work in a retail role.

    5) They are in COST-CUTTING mode

    Last year the people they hired were pitched that we are in growth, just smarter growth, you know, looking to grow profitably. Within months they changed the speech to cost cutting officially. This month they are back to saying maybe we might be ready to step on the gas pedal again. Realistically, they cut all marketing budgets, froze hiring, took tech resources away from all teams, etc. so don't believe whatever they say. They cut online marketing and the people on the marketing teams spend their time coming up with partnerships/placements they can get for free, and drafting emails to send out.

    6) HR and leadership will lie or obfuscate. Communications are terrible

    They've hired people for roles they removed two months later. They've hired people to build out teams only to say we don't have budgte after all. Leadership knew they would have to fire the few temps we had over a month in advance when results came in - yet some people were told with plenty of time to transition and others were told that they had to fire their temps within the next 3 days. Another laughable case around the same time was when leadership decided to cost cut by slashing off a huge amount of the marketing budget across the entire company. In the all-hands meeting, they spent 15 minutes talking about how nifty-thrifty we were all being by no longer having free bagels on friday or yogurts in the fridge, and never once even addressing the fact that they had cut every team's budget and told them to fire people, which was on everyone's mind.

    7) Work in tech? Just know it's not a product managed organization.

    Retail just owns inventory and pricing. Ops owns supply chain, transportation etc. UX owns little tweaks (remember the site templates and design were set up in China and are static) and is not responsible in any way for improving conversion or accountable for any metric. Tech does integration and that's it, or maintenance of systems. But the site and the shoppping experience is not viewed as a product the way it is at every single tech company. There is a Project Management Org - every time you need anything done (eg. a report created, a bug fixed, etc) you submit the ticket and a group of people will decide where it belongs in the queue. You will not be "making" anything as an engineer. You will be ensuring that crappy infrastructure built over 10 years ago does not collapse. That's it.

    8) It's a very top-heavy org.

    There are more level 6 and level 7s (senior managers) than there are junior people.
    This means that if you are a manager, you will likely be managing almost no-one and be doing the junior work yourself. It also means that you will have a lot of directors, senior directors, and VPs above you. One of the huge problems at Quidsi is that there aren't enough people to just execute on stuff, and a lot fo people "managing" or overseeing. Every week since the start of 2015 more and more people have been leaving which has made it worse since junior or mid level people are leaving but all the directors are staying. When the cost-cutting mode became official and resources were taken from all teams, even more people began to leave - which management was ok with since having less people is a great way to cut costs! But now it's so bad -10 leaving per week in corporate- that they are forced to hire people. Unfortunately, it seems that again they will hire level 6s or more senior to "build" out teams with inexistent budgets.

    I cannot stress this enough - you will be doing a lot of stuff (manually) that is fine if you're just out of undergrad, but ridiculous if you have over a year of work experience. While at startups, in the beginning you have to do things yourself and then as you grow you build out a team and move up, that's not the case here. First, there's no budget for anything and they're looking to cost costs further. Second, because the seinor people aren't leaving, you won't get to move up , not really. Just now they announced a bunch of promotions for all the people that haven't quit, so now there are even more associate directors, directors and senior directors because that's the only thing they can offer these people.

    DO NOT WORK FOR THIS COMPANY.
    I've been here roughly two years. I was lured in by the story of how the company was in post-acquisition transition mode, that new, smart people (like myself), with great ideas, were being brought in. That they were bring in a brilliant new team to right the ship. This is what they told me when I raised all the objections I had read about online at the time. Stupid naive and egotistical fool that I was, I believed them, that now it was different and they were moving past the transition pains. I suffered from Hero complex and believed that of course I could turn around this company and save it with my brilliance. Alas, it is so so hard to get anything done here, for all the reasons named above. Working here, I can tell you that nothing has changed, it's bad, and you put your career at risk working for this company.

    As soon as my stock vests, I am out of here. I will have to lie on my resume and LinkedIn about all the things we accomplished as well as how I am in tune with best practices, because I'm not - nobody working here is. Everyone is smart and does the best they can, but manual efforts with no resources just don't scale.

    Advice to Management

    Please address all the things above. Leadership is terrible. In my entire career I've never worked at a company that had worse communications and leadership issues.



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