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Quidsi Reviews

Updated December 7, 2017
22 reviews

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Quidsi Chief Executive Officer Emilie Arel Scott
Emilie Arel Scott
4 Ratings

22 Employee Reviews

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Pros
  • No dress code, free snacks in the break room, towards the end they offered a happy hour on Thursdays with beer (in 7 reviews)

  • Medical plans are good and affordable, free food is a nice surprise once in a while too (in 8 reviews)

Cons
  • Customer Care is expected to fix everything under the false pretense of "helping" other teams (in 10 reviews)

  • No one has any any documentation or real training materials (in 9 reviews)

More Pros and Cons

  1. "Customer Service Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-workers, close to public transportation, no dress code

    Cons

    Management sucks, point system is terrible

    Advice to Management

    Provide more paths for job advancement


  2. "It was good in the beginning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    easy and a good way to get forklift experience on your resume

    Cons

    It was great until they got really busy and started hiring temps.

  3. Helpful (5)

    "A Wild Roller Coaster Ride That Will Leave You Feeling Sick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quidsi full-time (More than 5 years)

    Pros

    Spectacular views of the city
    Great history
    Amazon goes on your resume
    Scooters
    You will appreciate where you go after that much more
    Lots of interesting systems to learn if you know where to look
    Decent benefits
    Amazon Stock Performance
    Was once a genuinely vibrant place to work full of awesome people/personalities

    Cons

    Comp/vesting structure
    Questionable future
    Weak and rapidly deteriorating leadership/management
    Poor knowledge of own systems
    Disorganized
    Unstable
    Short sighted performance review/promotion process
    Politics, not ability, drive career success
    Years of very high turnover left very serious gaps that the company has never recovered from
    Your contributions will very likely be overlooked
    Poor morale
    Poor synergy
    There was a point when out of desperation staff was asked to write positive reviews here
    Disingenuous messaging to staff about importance of Quidsi to Amazon/performance
    Cuts corners thoughtlessly (i.e. bring your own plastic cups to work)

    Advice to Management

    Put down the narrow lens, take a serious step back, and honestly assess exactly where the company is. Figure out where you want the company to go, what that would take, and create a REALISTIC path toward the goal. Learn how to better identify and preserve real talent.

    Quidsi Response

    Feb 15, 2017 – Manager, Employee Engagement and Culture

    Thank you for taking the time to write a review. We’re glad you enjoy the scooters as much as we do! We have worked hard over the past year to clearly communicate our business goals and our symbiotic... More


  4. Helpful (4)

    "Tough Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Quidsi full-time (More than a year)

    Pros

    - Good pay (if you are lucky enough to get Amazon stock)
    - Smart people
    - Nice perks, with intermittent, small rewards

    Cons

    - Quidsi employees go out of their way to find fault in their co-workers.
    - There is zero trust and a lot of negativity and backstabbing.
    - It has a lot working against it: a) tiny to Amazon, b) acquired by Amazon with pre and post acquisition employees, c) Jet.com poaching.

    Advice to Management

    The Company needs strong leadership and a well defined culture of togetherness; however, there are very clear divides and distrust at the leadership levels, which actually fuels the negative fire across the entire organization.

    It starts with tone at the top. Company leaders are hypocritical and full of "smoke and mirrors". It is crippling the Company. The Company is wasting the talent and smarts of the people who work there because of a handful of big egos.


  5. Helpful (5)

    "good career starter, not for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Quidsi full-time

    Pros

    Quidsi is a great place for a first or second job. You can gain experience, make connections, get in the Amazon network. Lots of challenges and opportunities to fix things.

    Cons

    Not so good for growth. In the past year, restructuring, budget cuts, and directional shifts in an effort to turn the business around have left a wake of confusion and scramble. Tech is off limits, "systems" = excel, relationships between teams are tense. Star employees who have been with the company for years are jumping ship at a higher rate than usual and those that are still around are unhappy, frustrated, and looking for something else.

    Quidsi Response

    Oct 10, 2016 – VP HR

    Thank you for taking the time to write a review! We’re glad that you recognize Quidsi is a great place to gain experience. As a company that embraces big ideas and ownership over projects and... More


  6. Helpful (14)

    "Fast paced, and brutal"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Quidsi full-time (More than a year)

    Pros

    If you want to burnish your resume with work at an online retailer and an Amazon company, this is the place for you. At least when I was there, Quidsi had plenty of smart, ambitious people. The company also has the full suite of goodies, free snacks in the break room, movies, gym, and other stuff you'd expect from an online company.

    Cons

    An incredibly fast paced company. While everyone is on the surface very friendly, you will quickly find out that it's either stay caught up or get eased out. It was nothing to see people crying at their desks, overwhelmed with the workload. Senior management was determined to launch new brands at a pace that was not sustainable. Employees routinely complained about the crushing amount of overtime they were expected to work. The C-level execs didn't care. One programming team flew back from China (Quidsi has a development team there) direct, and came straight from the airport to the office to work a full day. The company is growing so fast that the new flock of employees every week masks the stream of employees leaving. Worst is the compensation. They lure employees with a portion of Amazon stock. But when you do the math, Quidsi actually pays about 75% of the industry standard...but expects employees to put in long hours anyways.Oh, and it's in Jersey City, which quickly gets old for NYC residents.

    Advice to Management

    Stop HR from telling candidates to take a lower salary because "Jeff Bezos only makes $150k a year" when everyone knows Bezos is a billionaire from the company stock.


  7. Helpful (1)

    "Fun but that's no longer the case..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Jersey City, NJ
    Former Employee - Customer Care Representative in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Quidsi full-time (More than a year)

    Pros

    Wonderful co-workers, life long friendships. Used to have a lot of perks such as free vending machines, company lunches, happy hours, option for overtime. Website discount was a nice perk.

    Cons

    Difficult for to move to other departments. Those with college degrees who wanted to stay at the company and learn about different areas/interests were not easily welcomed. Lots of push back & Lots of micro management.

    Advice to Management

    Bring back the old culture, make Quidsi fun again. Not many people actually look at Quidsi as a long term option anymore and lots of current employees are looking to leave.

    Also you need to put more time into fixing things on the websites itself, Wag.com & Soap.com have so many errors and your search results are painfully time consuming not to mention confusing.

  8. Helpful (19)

    "If you don't want ruin your career move on and keep looking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Web Developer in Jersey City, NJ
    Former Employee - Senior Web Developer in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Used to be a fun place ( heard) but as day progressing it is becoming a horrible place. Only pros "happy hour" may be.

    Cons

    1. No Vision.
    2. Sinking ship.
    3. There is no sense of stability. You are pushed by your manager to the limit and still they want more from you.

    Advice to Management

    Just fire all the ex-Barnes & Noble employee you brought for tech integration at once if you want to survive. They are ruining the company with their sheer arrogance and lack of vision.


  9. Helpful (11)

    "A ship without a rudder."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Smart, hard-working people. Opportunities outside of Quidsi (at Amazon and its other subsidiaries).

    Cons

    Lots of turnover right now. Very political office with rampant rumor-mongering. Quidsi is struggling to identify it's unique role within the Amazon family and it's clearly taking a toll on morale.


  10. Helpful (3)

    "Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Quidsi full-time (More than a year)

    Pros

    Great People
    Great Benefits
    Good Office Views

    Cons

    No work-life balance, looked upon poorly if less than 50 hrs a week is spent in the office
    Poor Management/ Unhelpful management
    Be prepared for micromanagement
    Office politics has negative impact on teams
    negative Work environment
    Voicing opinions is not welcomed

    Advice to Management

    Don't fix what's not broken, listen to your team.


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