Quidsi Reviews | Glassdoor

Quidsi Reviews

Updated December 7, 2017
121 reviews

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3.0
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Quidsi Chief Executive Officer Emilie Arel Scott
Emilie Arel Scott
21 Ratings

121 Employee Reviews

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Pros
  • No dress code, free snacks in the break room, towards the end they offered a happy hour on Thursdays with beer (in 7 reviews)

  • Good pay (if you are lucky enough to get Amazon stock) (in 6 reviews)

Cons
  • Customer Care is expected to fix everything under the false pretense of "helping" other teams (in 10 reviews)

  • No one has any any documentation or real training materials (in 9 reviews)

More Pros and Cons

  1. "Customer Service Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great co-workers, close to public transportation, no dress code

    Cons

    Management sucks, point system is terrible

    Advice to Management

    Provide more paths for job advancement


  2. "Customer Care Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Quidsi full-time

    Pros

    Great culture, company cared about their employees

    Cons

    Some of the scheduling rotations became an issue but it is what it is.

  3. "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Jersey City, NJ
    Former Employee - Customer Service Associate in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook

    I worked at Quidsi (More than 3 years)

    Pros

    Friendly environment. Great benefits. Great Snacks.

    Cons

    A startup that unfortunately did not last.

    Advice to Management

    Always keep thinking ahead.


  4. "It was good in the beginning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    easy and a good way to get forklift experience on your resume

    Cons

    It was great until they got really busy and started hiring temps.


  5. "Work Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Quidsi full-time

    Pros

    Great work environment for employees.

    Cons

    Hard to move up corporate ladder


  6. Helpful (1)

    "Great people, tough environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Quidsi full-time (More than 3 years)

    Pros

    People are extremely smart and motivated, excellent teams to work with

    Cons

    The business is shrinking and may not be around much longer, it makes the work difficult to enjoy


  7. Helpful (1)

    "Used to have great culture but not anymore"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Quidsi full-time

    Pros

    Creative team is fun and engaging

    Cons

    Creative team treated like a production line by the rest of the company.

  8. Helpful (5)

    "A Wild Roller Coaster Ride That Will Leave You Feeling Sick"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quidsi full-time (More than 5 years)

    Pros

    Spectacular views of the city
    Great history
    Amazon goes on your resume
    Scooters
    You will appreciate where you go after that much more
    Lots of interesting systems to learn if you know where to look
    Decent benefits
    Amazon Stock Performance
    Was once a genuinely vibrant place to work full of awesome people/personalities

    Cons

    Comp/vesting structure
    Questionable future
    Weak and rapidly deteriorating leadership/management
    Poor knowledge of own systems
    Disorganized
    Unstable
    Short sighted performance review/promotion process
    Politics, not ability, drive career success
    Years of very high turnover left very serious gaps that the company has never recovered from
    Your contributions will very likely be overlooked
    Poor morale
    Poor synergy
    There was a point when out of desperation staff was asked to write positive reviews here
    Disingenuous messaging to staff about importance of Quidsi to Amazon/performance
    Cuts corners thoughtlessly (i.e. bring your own plastic cups to work)

    Advice to Management

    Put down the narrow lens, take a serious step back, and honestly assess exactly where the company is. Figure out where you want the company to go, what that would take, and create a REALISTIC path toward the goal. Learn how to better identify and preserve real talent.

    Quidsi Response

    Feb 15, 2017 – Manager, Employee Engagement and Culture

    Thank you for taking the time to write a review. We’re glad you enjoy the scooters as much as we do! We have worked hard over the past year to clearly communicate our business goals and our symbiotic... More


  9. Helpful (4)

    "Boys Club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Jersey City, NJ
    Former Employee - Anonymous Employee in Jersey City, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Quidsi full-time

    Pros

    The pay and Amazon stock

    Cons

    There aren't any tools that consistently work, things constantly break and aren't fixed, only patched. Employees do not stay long enough to make a dent in all that needs to be addressed and fixed. Constantly starting over from scratch with little to no tools or resources. Things are usually done half way or left to limp along. Senior management complains and points out issues but doesn't want to allocate money or resources to fix. Customer Care is expected to fix everything under the false pretense of "helping" other teams. Some people can work from home, while others cannot, even though they are not people managers. Every one is a senior manger, senior director, etc. but there are hardly any lower level employees being given direction on the company's focus and goals, or on how to get the job done. No one has any any documentation or real training materials. Trouble tickets, emails, and responsibilities are passed off like hot cakes even though the company has a leadership principle called Own It. You are not only responsible for you and your team. You are expected to make sure employees from other teams that you do not manage are handling their responsibilities. If they aren't, then that means you aren't meeting expectations which negatively impacts your performance rating. Staffing is not adequate in several departments and the typical response is we do not have the bandwidth or capacity. It is also a boys club, very little direction or career development for women but if you are a male under 35, you got it made. You'll fit right in to their clique. If you are male and made it in before Amazon took over, you are set too.

    Advice to Management

    Hold the appropriate teams accountable. Most employees are not happy because there is so much talk and very little action when it comes to truly making a difference. Fix what is broken before moving on to other things. Invest you in tenured women employees, not just the men.

    Quidsi Response

    Feb 15, 2017 – Manager, Employee Engagement and Culture

    We appreciate your feedback. Having strong female leadership is rare, and Quidsi is proud to not only have an awesome female CEO but to also have a Leadership Team that is 50% female. Additionally... More


  10. "it's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Web/Graphic Designer in Gurgaon, Haryana (India)
    Current Employee - Web/Graphic Designer in Gurgaon, Haryana (India)
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good working culture for all the employees

    Cons

    working hours are more in this company

    Advice to Management

    good


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