R.H. Donnelley Reviews | Glassdoor

R.H. Donnelley Reviews

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35 Employee Reviews

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  1. "Donnelley steers a sinking ship slowly toward irrelevance."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Manager in Cary, NC
    Former Employee - Product Manager in Cary, NC

    Pros

    Above average compensation. Bathrooms are nice.

    Cons

    Senior management doesn't have many answers to a rapidly declining customer base.

    Advice to Management

    Streamline company into a much smaller but more agile (and profitable) internet search outfit.


  2. "Very rapid decline"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN
    Former Employee - Anonymous Employee in Minneapolis, MN
    Doesn't Recommend

    Pros

    Pay check, super coworkers. A once great company known as Dex, USWEST & Qwest.
    R H Donnelley was a small company when they bought Dex. Then everything changed.

    Cons

    Micro managed 24/7. Company stock has gone from $80 to less than .01 in 3 years. Customers & employees treated very poorly. Product quality way down due to policies, job cuts & outsourcing. Losing valuable customers & employees due to corporate culture

    Advice to Management

    I think it's probably too late, In 3+ years you have managed to ruin all the good things we previously stood for: Quality products, great customer service, happy employees & customers. Survey after survey we have told you these things, but no one is listening.

  3. "Wow. Just wow."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    At one time, Donnelley was a popular, reputable employer. May look nice on your resume when you decide to move on.

    Cons

    Unrealistic expectations of staff. Upper management is virtually inaccessible. Communication is sorely lacking between departments. Poor recognition for performance. Overall, a very frustrating environment.

    Advice to Management

    Treat your talent as business partners. Place more focus on the quality of your deliverables. A poor product is ineffective, regardless of whether it is delivered by a deadline. Recognize that even the strongest associate can not develop when guidance is limited. Your talent is your life-blood, and a lot of very talented people have brought their value elsewhere as a result of the unrealistic demands and heirarchical structure.


  4. "Generally decent compensation - poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Morrisville, NC
    Former Employee - Anonymous Employee in Morrisville, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Decent benefits and pay along with very talented co-workers. The company has great marketing talent and a highly rated advertising campaign.

    Cons

    Constant downsizing, declining business, and poor management. Leadership issues are rampant and employee advancement opportunities outside of the sales organization are virtually non-existant.

    Advice to Management

    Use the bankruptcy filing as a chance to get company finances in order. Trim the ranks of middle management and cut back on the pointless daily planning activities.


  5. "Under-paid, mismanaged and disrespected ... other than that, it's a great job ;)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales "Prospector" - New Business Development in Englewood, CO
    Current Employee - Sales "Prospector" - New Business Development in Englewood, CO
    Doesn't Recommend

    Pros

    The only thing I can recommend about this particular sales function (Prospector) at Dex is the regular (8-5; Mon-Fri) hours in a reasonably attractive, well furnished office environment.

    Cons

    Not only are you under-paid, the Prospector sales role is disrespected within the rest of the organization. You are tasked with cold-calling businesses that have said no to Dex yellow page advertising for multiple years. I could go on and on, but I don't have the time. Bottom line: do not believe the hype they pitch to you during the Prospector interview process ... that you can make up to $65K your first year ... maybe sales reps used to make that 10 years ago, but now reps who have been working the job for over 2 years typically make half of that. This is a low paying, low respect sales job in a dying (bankrupt) organization.

    Advice to Management

    Forget about sales call quotas and office politics and focus on revenue. Treat new business and new business reps like gold. Pay your reps well for any new business because that is the only chance Dex has for a future.


  6. "Only would recommend this place to someone straight out of college that is having a hard time finding a job."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Telephone Sales Representative in Tinley Park, IL
    Current Employee - Telephone Sales Representative in Tinley Park, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great coworkers. It does have the potential to get back to the way it used to be and be a fun place to go to everyday, but right now it doesnt look like that is going to come anytime soon, if at all.

    Cons

    Very aggressive Micromanagement, tough sale of print advertising. Online products are lacking what is needed to compete

    Advice to Management

    Please quit instead of blaming your sales team and laying them off. I believe it is your fault the company is in the position it currently is


  7. Helpful (1)

    "On a Slippery Downward Slope"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive
    Former Employee - Account Executive
    Doesn't Recommend
    Disapproves of CEO

    Pros

    They will train you how to sell the products well and have a lot of recognition and prizes for top performers. Top performers can be boosted to that level if a favorite of management rather than if they have sales talent.

    Cons

    The style of management is micromanagement at it’s fullest and extremely stressful. Many of the managers get to that spot from performance as a sales rep and have no proven business experience and are seriously lacking any management skills. In a nutshell the managers have no trust in their employees and it's big brother watching and monitoring, who criticizes your sales calls continually. Training never stops and is over kill. The frequency of changing the products does not help brand recognition and is confusing to employees and customers.

    Advice to Management

    Cultivate your talent and treat them with respect. Build upon that by showing your reps you trust them and ask them how you may help them succeed in this down economy. Listen to you reps and take positive action by setting realistic goals based upon the company's sales performance for the year.

  8. Helpful (1)

    "RHD A company that needs more than just a shot in the arm to improve"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advertising Consultant in Charlotte, NC
    Former Employee - Advertising Consultant in Charlotte, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Great Benefits, lots of travel if thats your thing

    Cons

    Fraternal company, you cant climb a ladder here unless you can kiss butt really well

    Advice to Management

    Understand you markets better, study the moves of your competitors more closely and find a way to keep your talent


  9. Helpful (1)

    "Honest Review of RHD"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Morrisville, NC
    Former Employee - Team Leader in Morrisville, NC
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The people who I worked with. I can honestly say RH Donnelley "ran off" more good people than comparable companies can even attract.

    Cons

    The downside to working with RHD is the people. While they attract some good people, they normally leave, the poor performers, the ones who places backstabbing, face time, old fashion ass kissing and career climbing over technical competencies, morals, values, honesty and doing the right thing. The managers are out of touch with business practices, developments, organizational skills, competencies, and technologies while promoting a culture of elitism, privilege, low expectations and poor compensation.

    Advice to Management

    Listen to people doing the job, invest in the people in the company, be honest and objective with the current state of the company. Some Senior leaders need to be replaced and new blood brought in from outside with more competencies and technical, managerial and leadership abilities.


  10. "Not a bad job just dissapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Benefits start day 1. great benefits. Good vacation

    Cons

    Requires more than 65 hours per week to be successful.

    Advice to Management

    Take about 2 weeks off then restart everything from the ground up. there are a lot of processes that get in the way of sales and you should be careful to make sure that the salespeople are free to do what they do best.


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