RAPP Reviews | Glassdoor

RAPP Reviews

Updated March 30, 2017
206 reviews

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206 Employee Reviews

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Pros
  • RAPP has been one of the few companies that actually promoted work-life balance instead of just talking about (in 17 reviews)

  • There are great people doing their best to do great work (in 18 reviews)

Cons
  • Inability to win new business is troubling (in 9 reviews)

  • Good people have lost their jobs due to their lack of care and mismanagement (in 6 reviews)

More Pros and Cons

  1. Helpful (9)

    "Sinking Ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Acc in New York, NY
    Former Employee - Acc in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at RAPP full-time

    Pros

    -free breakfast including cereal, greek yogurts, bagels/muffins, and fruit (although they stopped serving AS MUCH to stay "lean" a new Rapp principle)
    -Thirsty Thursday aka 30 minute Thursdays: loose term for a time for people to "gather" to learn about the agency's projects and status, eat free cheetos/popcorn, and drink alcohol
    -Alcohol Cart Friday: free booze..the nice stuff with lots of chocolate for the office at 4pm

    Cons

    -layout of office/office environment...back to the future-esque furniture? everything is outdated. people are still in cubes. go to the creative department floor and you feel like you're on set of the show Mad Men minus the smoking and dapper men dressed in suits. its dreary and depressing.

    -high turnover. they keep hiring the wrong people for the wrong roles. rarely do they ever find someone that is an actual fit for the company, team, and account. Average stay for a new hire this past year? 45 days.

    -lack of attention to junior people. stop wasting your dollars on not so smart hires and invest your dollars in your people. nurture existing talent. raise these junior people to be excellent account/creative professionals or else you're going to continue to lose good people

    -new CEO. with the hire of the new CEO, people are scared to open their mouths and stand up against him or to even just voice their opinions in fear that they may lose their jobs. your people are not happy.

    -loss of identity. RAPP doesn't know what they stand for. They seem to continue to go after healthcare business pitches because thats where the dollars are. Rapp is not a healthcare ad agency. Bring in more savvy clients...cool projects or sexy brand names.

    Advice to Management

    Stop hiring dumb. Hire smart. Pay attention to your junior level people because they are the ones actually running the business day-to-day. Nurture their talent. Let them grow and make them want to stay. Bring in exciting business - stop with the healthcare approach. No one wants to work on pharma accounts. Listen to those who matter - not just the c-suite level folks. Get some new furniture and re-do the office.

    RAPP Response

    Jul 20, 2015

    Thank you very much for your feedback. As RAPP evolves we encourage employees to give us feedback in ways that we can improve and I am concerned to hear that you did not have the experience you ... More


  2. Helpful (2)

    "Awful company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Senior CopyWriter in New York, NY
    Former Employee - Senior CopyWriter in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at RAPP (More than a year)

    Pros

    Some of the creatives were excellent people.

    Cons

    Difficult work environment. Incompetent account managers. Bad planners. It is sadly not a place of creative growth.

    RAPP Response

    Jun 23, 2015

    Thank you very much for your feedback. As RAPP continues to evolve, we’re always keen to hear both about what we’re doing well, and ways in which we can improve. I’m concerned to hear that your ... More


  3. "Difficult time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Supervisor in New York, NY
    Former Employee - Account Supervisor in New York, NY

    Pros

    The people are your support network. You get to work on some big blue chip brands.

    Cons

    Too much talking not any doing. Complicated thinkers keeping things slow and dissatisfying.

    Advice to Management

    Get out of your own way. Give teams a real opportunity to thrive.

    RAPP Response

    May 21, 2015

    Thanks for your feedback. We understand how it’s sometimes easy to feel frustrated, and like you’re not seeing changes quickly enough, when things are happening within our organization on a very ... More


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  5. Helpful (1)

    "great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in Irving, TX
    Current Employee - Software Engineer in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RAPP (Less than a year)

    Pros

    very good working environment. smart people and kind supervisor.

    Cons

    sometime the people not very effective

    Advice to Management

    very good management, all good

    RAPP Response

    May 21, 2015

    We're so glad to hear that you're happy with your supervisor experience! Our people define us, and it's important that we've got the right folks in our organization, doing the right things. If you've ... More


  6. Helpful (9)

    "NOT What It Used To Be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Director in New York, NY
    Former Employee - Associate Director in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RAPP full-time (More than a year)

    Pros

    RAPP pays you well and there is work/life balance.
    SOME of the people are AMAZING, genuine and kind human beings. They are the ones that make it a pleasure to not only work at RAPP, but really make you feel like you are a part of something special.
    There are lots of company events and opportunities to bond -- which are really nice, cozy and social experiences. It's a great way to make new friends at the office.
    Really had loved that.
    Some other perks include, free breakfast every morning, sports teams to join, volunteer opportunities and snacks.
    All the ingredients of a great place to work!
    The Creative team is probably the only "safe" and "normal" group of people there (which is an ironic thing to point out, I know!) -- them, a handful of really fantastic client services people, the CFO, HR and the head of Finance.
    The Creative folks are smart, genuine, team players. They are a team of people who watch out for each other and have each others back. They operate like a solid well-oiled machine that make the other departments jealous. With the exception of a 1-2 bad bolts, Creative is run with decency, smarts and candor. Most of the Creative senior management is transparent and they take the time to help out the entire department. I've seen Senior Art Directors pull aside folks on Client Services and give them advice to push back on clients or senior members of Client Services so that no one is taken advantage of and doesn't have work until midnight each night. I witnessed Creative Directors walking over to mid-level and junior members of Creative, Client Services or Project Management to simply say, "thank you."
    There is a new head of Creative Services, too. This person has gone out of their way (or rather, is actually doing their job) to ensure that junior team members are not bulldozed by clients, projects or partners. This person has been making an effort to re-organize the department to ensure people aren't getting burned out. It's not quite there, but one of the few positive changes inside of RAPP. It's a work in progress in the right direction.

    Cons

    RAPP has all the ingredients of a great place to work. So much so, that when you put all of those ingredients together, you would think that an amazing dish would be cooked up. But that could not be farther from the truth. In fact, your dish boils over and is one ugly, gross, hot mess.
    The majority of the senior management team is full of self-righteous, shady and occasionally STUPID human beings. They may be book smart (that's what got them through college) and street smart (that's how they snaked their up way the corporate ladder), but they are NOT industry smart. (Core Dialog sounds nice, but it doesn't exist in MOST of the offices -- an reversing CRM and now calling it CMR is just idiotic. And the new clunky logo speaks volumes about their inadequacies, too.)
    Don't fool yourself or let them fool you. This doesn't apply to all of RAPP's senior management -- only a few. However, those few run important enough departments and hold senior enough positions to really make your wonder...
    For example, one extremely senior woman in Client Services said that, "social media is a fad. It's a passing of today's generation. If you want to succeed in this industry, pick up some real skills."
    Right. In 2015. Has this woman been under a rock for the past 15-years? Facebook, a multibillion dollar company is just a fad? SnapChat that is being courted for billions of dollars to be sold is just a fad? Yahoo! had to complete restructure themselves completely to survive because of this 'fad.' Vitamin Water, who 4-years ago, changed their homepage to redirect to their Facebook page is just a fad? This woman is ignorant and her comments make her look downright stupid.
    I've also heard of people being wrongfully let go from RAPP too -- things like being verbally abused as they hand you your exit letter, or people who left their exits in tears because they were disrespected, or other situations where they were told it was being of the organizational restructuring but really it was because their boss simply hated them and if they wanted their severance, they had to sign so they couldn't sue. That's been the story that's been circling for the past 6-9 months. Funny that that comes at the time of a new CEO and Managing Director.
    The new Managing Director of RAPP NY is ... interesting. Not leadership quality. This person may have survived many years at RAPP to 'earn' that role, but don't let their charm fool you. People who tout how they resilient, smart, fun and cool they are and feel the need to TELL you, actually, just SHOWED you another side of their personality. The other side of their personality being the opposite of the things they said. It's like that age old saying, someone who NEEDS to TELL you, just SHOWED you the truth.
    It's sad.
    RAPP was one of the those places where people always said, it's a great place to work because the PEOPLE are the best. There was a time when RAPP did have great people. It didn't matter that they were not a Cannes Lion award-winning agency. No. RAPP had amazing company culture, with solid and decent people.
    That's why it's sad. That doesn't exist there anymore. Not at all. Not with this new culture.
    The senior management team is really full of sharks. People who say one thing, do other things, and bulldoze over other people without any qualms or remorse.
    One senior member of the Project Management team has even become infamous for their habits of bad mouthing anyone they do not like to the rest of the staff. One senior member of Strategy is known for their bullying to pretty much everyone.
    What kind of place is RAPP? If "kindness" is supposed to be one of their core values, they certain need a new dictionary.
    It speaks volumes that RAPP is losing business, including their no.1 account, Humana.
    It's a sinking ship.
    They should invest in good people. Heck, they should make a bigger effort to KEEP the good people they already have.
    Free snacks, alcohol and breakfast, Core Dialog or donating your homepage to support Nepal aren't fooling anyone.
    It's like that saying, a fish rots from the head down.

    Advice to Management

    Get over yourselves.
    Actually value what you have in front of you because one day you are going to wake up and realize that you lost a lot of good people, potential friends and future colleagues along the way because of your lack of ethics and shark tank attitude.
    For the sake of the good people that still remain there, one can only hope you can wise up.

    RAPP Response

    May 13, 2015

    Based on this commentator’s cadence, grammar usage and language choice, it would appear that this is a longer version of an earlier post. We believe RAPP’s previous response still applies. However ... More


  7. Helpful (1)

    "Great place to learn, grow and connect"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Planning in Dallas, TX
    Current Employee - Planning in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RAPP full-time (Less than a year)

    Pros

    Incredibly smart company with sharp people and real innovation. I haven't learned so much since i was in college. It helps that there are real growth opportunities and a great culture. Finally an agency that walks the talk.

    Cons

    Small, nimble team working across everything so you really need to hit the floor running, stretch and be agile.

    Advice to Management

    There's great people in the company at all levels and a lot of enthusiasm. Keep up the energy, maintain the pace, leverage momentum and move quickly from theory to implementation.


  8. Helpful (1)

    "It's a new RAPP"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at RAPP full-time

    Pros

    Forget what you think you know about RAPP. I've been here for years and after today's meeting I feel like I just got a job at the hot new agency. It's a re-branded RAPP with a brand new plan. Stay tuned.

    Cons

    RAPP has had some ups and downs and it's not perfect. What is? It offers some of the frustrations you'll find in any big shop - sometimes long hours, short deadlines... but some good clients and more on the horizon.


  9. "Extra! Extra! There is a company out there who will value you!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RAPP (More than a year)

    Pros

    In an era seemingly defined by petty disloyalty and job-hopping for salary bumps (particularly in the world of advertising), RAPP is trying to become a beacon for those who will work hard and add value. A new administration is taking a fresh focus on growing and keeping new talent while intelligently hiring savvy and sage personnel for leadership roles who will ultimately bring it all together. To put it simply - If you work hard, work smart and are a good person, RAPP will reward you.

    Cons

    If you need extreme structure, this may not necessarily be the place for you. Do not expect to be told what to do all of the time and anticipate having to voluntarily showcase your talents in order to shine.

    Advice to Management

    Communication can sometimes be lacking between departments and the urgency to acquire new business can occasionally cloud better judgement in terms of setting client expectations. Incremental growth is key to a successful business so it behooves you to avoid developing an Ahab complex.


  10. "Leadership change and investment in new capabilities is changing the tonality of what the agency will be come."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RAPP full-time (Less than a year)

    Pros

    Smart creative people who are doing really cool work for some huge name clients. Starting to look forwards at being more competitive across marketing landscape not just DM.

    Cons

    vacation is not great and need to support more training initiatives.

    Advice to Management

    set up some boot camps for each capability, UX, Strategy, design, etc


  11. Helpful (7)

    "Don't believe what they sell/tell you!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Designer in New York, NY
    Former Employee - Senior Designer in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RAPP full-time (More than a year)

    Pros

    Not much...other than a small portion of my coworkers. The only nice thing I can say is that some of my coworkers were really great people, but most of those were the freelancers!

    Cons

    This company is terrible. During my year there they laid off 18% of the company, which well tell you what they are all about…nothing but the bottom line.

    Massive shifts in leadership.

    45-50 hour weeks every week with NO OT! Everyone is expected to work OT, which totally changes the amortized amount of your pay. Getting a salary for a 40 hour week is one thing…adding 5-10 hours a week to your schedule changes that…big time.

    Freelancers get paid twice as much as staff employees and don't have to deal with the enormous amount of internal politics.

    Their parent company changed the rules for the benefits packages mid year with no Grandfathering of current employees hired on a substantially better benefits package.

    Advice to Management

    Have more consideration for your employees. Reduce the expected overtime so that employees can have both a career and a life .


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