RAPP Reviews | Glassdoor

RAPP Reviews

Updated December 2, 2017
226 reviews

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226 Employee Reviews

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Pros
  • RAPP has been one of the few companies that actually promoted work-life balance instead of just talking about (in 17 reviews)

  • Casual atmosphere and great people (in 19 reviews)

Cons
  • Inability to win new business is troubling (in 9 reviews)

  • Senior management pretend to be caring when really they aren (in 9 reviews)

More Pros and Cons

  1. "A good place to learn new thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at RAPP full-time (More than a year)

    Pros

    A growing culture of learning and sharing
    RAPP has all the potential to continue improving and become a top world class digital player

    Cons

    I don't think there are many cons except to say that some of the changes that were needed have created a few dissenters

    Advice to Management

    Please recruit more senior people who actually do have real expertise


  2. Helpful (3)

    "I Enjoy Being Here!"

    StarStarStarStarStar
    • Work/Life Balance
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Overall great place to work! The company is growing for the better!

    Cons

    It's a challenging but rewarding environment!

  3. Helpful (12)

    "Just awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free cereal and snacks
    Bagels on Fridays
    A few good coworkers
    Casual dress code

    Cons

    I went into this agency with so much hope for my professional growth but came out with nothing but disappointment and frustration at the way the agency treats its employees and the overall lack of direction and guidance found at any other good company. Never have I experienced such unprofessionalism, so much backstabbing, and high-school cliques type of environment before joining Rapp. If you don't want to waste your time at a company and stall your professional growth and career, then I sincerely suggest you look some place else for a job.


  4. Helpful (17)

    "Don't believe the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RAPP full-time (More than a year)

    Pros

    Some of the people were really good to work with. Dedication despite a lot of roadblocks. Free breakfast and snacks were definitely a plus. A going away party every week meant a good chance to see former colleagues. The new Managing Director seems to have the skill and ability to turn it around. Hopefully he will.

    Cons

    See all those positive reviews? It's a damage control initiative because RAPP has rightfully gained a horrible reputation. No good new business coming in. The current work is suffering. And employees are leaving in droves from such a toxic environment.

    They have a fear-based culture starting with the global CEO. He is notorious for screaming at people, being arrogant, and spending more time pointing the finger and assigning blame rather than fixing the problem. One department head was removed and no one in the department wanted to lead it for fear of too much exposure to the CEO. The agency touts it's Core Dialog offering, but doesn't know how to explain it to clients or themselves.

    Recruiting will say anything to get you in the door. HR there is atrocious. One week when 7 employees resigned, HR grilled them for forming a coup rather than try to understand and address the problem. Their simultaneous departures weren't planned by the way. HR--when they show up--only uses the exit interview to make a counter offer rather than figure out how they can learn and employees' experiences better.

    Advice to Management

    Stop having your corp reputation & HR employees post fake positive reviews. It's obvious. Listen to and help develop your junior and mid-level talent. Yelling and backstabbing will only harm the culture, the people and the creative work.


  5. Helpful (1)

    "Never a better time to be a part of RAPP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook

    I have been working at RAPP full-time

    Pros

    New Brand, New Culture, New focus on the work. Best time to be a creative at RAPP. The collaboration and network support is stronger than its ever been. The vision of Core Dialog and what it offers our clients is amazing. Its a new way of working that makes the work great and the people greater! So glad to be a part of this organization.

    Cons

    Change is hard, part of reinventing your brand and the way we work is uncomfortable, but its incredibly rewarding. Real change and real transformation takes time, some don't have the patience for working through it.

    Advice to Management

    Keep pushing forward. Keep making bold moves to change the way RAPP is seen int he market. Keep supporting the believers.


  6. Helpful (1)

    "Positive Transformation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RAPP full-time (More than a year)

    Pros

    I'm very curious and excited about where this company will be five years from now. The CEO has a vision for RAPP and he's really committed to realizing that vision. It's an exciting time to be working here!

    - Great people
    - Great culture
    - CEO
    - Breakfast
    - BREAKFAST
    - BREAKFAST!!!

    Cons

    There are one or two people in the agency who like to play politics and are doing their best to undermine the hard work of others. They bring little value to the agency and constantly complain, yet do nothing to address these issues. To be frank, I think they need to take a look in the mirror and acknowledge their mistakes and take responsibility.


  7. Helpful (2)

    "New York Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RAPP full-time

    Pros

    Great working environment, Great People and Great Culture. I have grown professionally during my time here.

    Cons

    More effective communication between offices

  8. Helpful (7)

    "The potential that will never be. Meh."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RAPP full-time

    Pros

    The people are friendly and smart. Alexei Orlov was able to infuse a ton of money from the DAS group to rebrand RAPP from "Customer Experience Agency" to "Core Dialog".

    Cons

    "Core Dialog" is fluff, with no clear tactical plan to realize it against paying SOW's. RAPP is not a creative agency. Strategically led, creative is a production arm. Business leads have poor sell through capabilities and though "Core Dialog" is touted as omnichannel, this agency is the Email and Direct Mail agency, no matter how hard they try to get a seat at the big kid's table. This is where creativity goes to die.

    Advice to Management

    Learn to be better managers.


  9. Helpful (1)

    "Taking our rightful place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    RAPP is evolving strategically from good to great. With clear direction, focus, and a precise plan with timing, this agency is poised to be THE agency to watch for. The leadership is sharp and united in putting RAPP right back into the mix of the agency landscape.

    Cons

    Just like anything in production... progress and getting to the end product will take time.

    Advice to Management

    Stay the course. The will be much adaptation, revision, and change... but the direction and the end goal is clear.


  10. Helpful (13)

    "Read And Please Pass"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RAPP full-time (More than a year)

    Pros

    - Laid-back atmosphere when you're not being surveilled
    - Fun colleagues who make you laugh so that you don't cry
    - Free daily breakfast that turns into your lunch and/or dinner: yogurt, fruit, cereal, bagels, oatmeal
    - Free soda/beer to drown your sorrows
    - A mentorship program that no one's aware of

    Cons

    - Current global CEO who strikes fear in the heart of man
    - Lack of new business and a lack of a new business department
    - Overworking junior talent that should have been promoted yesterday
    - Extremely high turnover rate (and being blamed for contributing to it)
    - Being too busy to attend the annual boat trip or holiday party

    Advice to Management

    Get another CEO and staff up the new business department. Promote from within and treat your employees well. Find an identity and brand yourself before branding others.


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