RBS Citizens Reviews | Glassdoor

RBS Citizens Reviews

Updated December 5, 2016
152 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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RBS Citizens CEO Ellen Alemany
Ellen Alemany
53 Ratings

152 Employee Reviews

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Pros
  • I was able to work from home if necessary (in 6 reviews)

  • Decent benefits and easy commute (in 6 reviews)

Cons
More Pros and Cons

  1. "Good Experience"

    Star Star Star Star Star
    Former Employee - Mortgage Processor I/Mortgage Insurance Specialist in Warwick, RI
    Former Employee - Mortgage Processor I/Mortgage Insurance Specialist in Warwick, RI
    Recommends

    I worked at RBS Citizens full-time (More than 3 years)

    Pros

    Management coaches and provides corporate experience with a top-tier mortgage lender.

    Cons

    Communication required between departments could be streamlined/improved.


  2. "Sr Manager Risk Compliance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA
    Recommends
    Positive Outlook

    I have been working at RBS Citizens (More than a year)

    Pros

    Relationship Management and Applications Resources

    Cons

    Outside staffing model and work space

    Advice to Management

    Relationship


  3. "Personal Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Toledo, OH
    Former Employee - Personal Banker in Toledo, OH
    Doesn't Recommend
    Negative Outlook

    Pros

    Learned a lot about the financial industry. Good training on line and in the classroom.

    Cons

    Terrible managers who created an adversarial relationship between them and the employees. Very hierarchal. Aggressive sales goals that were difficult to achieve. Coached to product dump on customers.


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  5. "Citizens Bank horrible company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Not Avail in Providence, RI
    Former Employee - Not Avail in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than 10 years)

    Pros

    Lots of paper, less employees, more work, low pay. Benefits are ok. Too much middle management. Too many chiefs titles not enough Indians- no titles.

    Cons

    Benefits ok. Less pto. Than 10+years ago... atmosphere of peers pretty good. Not enough to write anything spectacular on. Closed own accounts knowing what goes on behind scenes.

    Advice to Management

    Train


  6. "Worst Place to Work EVER."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bm in Middletown, NY
    Former Employee - Bm in Middletown, NY
    Doesn't Recommend
    Negative Outlook

    I worked at RBS Citizens full-time (More than 8 years)

    Pros

    Vacation time if you can find a way to actually take it
    Health insurance

    Cons

    No work life balance what-so-ever.
    Goals are changed yearly, quarterly, monthly or weekly to keep your pay out as low as possible.
    They will require you on conference calls when you are supposed to be selling, so you won't make your goals then either.
    Will require you on conference calls before and after normal work hours. Also they always find a way to remove the OT on time cards.


  7. Helpful (1)

    "Constant Mail celebrations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Cleveland, OH
    Former Employee - Branch Manager in Cleveland, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than 8 years)

    Pros

    Healthcare and extended benefits, they even have pet insurance, but really not much more than that.

    Cons

    They do not care about their employees, they will work you hard without pay raises because the economy is not doing well. The senior management is clueless, they do not know what it is like to have to tell a customer that it is the cost of business so I cannot credit them fees and then ask them if they know anyone who wants to open an account. all for them to get their bonus.

    Advice to Management

    Work a day in your employees shoes, stand behind that counter and deal with customers that hate the things you have changed and then try to keep on top of celebration emails about who opened a checking account.


  8. Helpful (1)

    "Senior Administrative Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Neutral Outlook
    No opinion of CEO

    Pros

    The advantages to the position were the flexibility and great people to work with. I was able to work from home if necessary.

    Cons

    There was a tremendous amount of work to do, constant change and reorganization causing a great amount of stress. Those good at their job were given more work to compensate for others who were lacking. It was also very difficult to get a raise.

    Advice to Management

    Value and recognize your administrative support. They are the glue that keeps the company together.


  9. "Business Banking Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Developer in Boston, MA
    Former Employee - Business Developer in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at RBS Citizens full-time

    Pros

    Smaller institution; you get to know most top management.

    Cons

    Training and technology definitely NOT the best.

    Advice to Management

    Management doesn't communicate well with staff/lower division. They express need to improve and deliver on training and technology however they fall short in providing and executing this need. Retail branch and business collegues don't receive the assistance needed in job functions.


  10. "A lot of change makes it an unstable place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bridgeport, CT
    Former Employee - Anonymous Employee in Bridgeport, CT
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Diverse, friendly colleagues. Depending on your role, can have exposure to senior management. Changes in bank might proivde opportunities to be promoted quicker and have more responsibility.

    Cons

    Location. A lot of uncertainty from downsizing and becoming more efficient. A lot of pressure from going public. Sometimes work life balance does not exist. Large turnover of employees.

    Advice to Management

    Don't be so cheap with employees in terms of compensation. Make them feel valued and incentivize them to work hard. Invest more in terms of training.


  11. "Great Place Lots of change"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in Providence, RI
    Current Employee - Risk Manager in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than 3 years)

    Pros

    Great Place to work, lots of change coming as a public company right direction of the company

    Cons

    Too much change over the course of a year, need to stay with one course.

    Advice to Management

    Keep a strategy longer than 3 months to see if it is working.


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