RBS Citizens Reviews | Glassdoor

RBS Citizens Reviews

73 reviews

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Current Employees

2.9
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RBS Citizens CEO Ellen Alemany
Ellen Alemany
23 Ratings

73 Employee Reviews

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  1. "Sr Manager Risk Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA
    Recommends
    Positive Outlook

    I have been working at RBS Citizens (More than a year)

    Pros

    Relationship Management and Applications Resources

    Cons

    Outside staffing model and work space

    Advice to Management

    Relationship


  2. Helpful (1)

    "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than 3 years)

    Pros

    Always has opportunities to advance. Offers lots of overtime to people who need to earn extra money.

    Cons

    Focuses to much on selling. The systems you have to work with are on the slow end.

    Advice to Management

    If your truly worried about customer service then stop pushing the need for sales. Their are customers who needs actual help rather than being sold another form of account.

  3. "Great Place Lots of change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Risk Manager in Providence, RI
    Current Employee - Risk Manager in Providence, RI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than 3 years)

    Pros

    Great Place to work, lots of change coming as a public company right direction of the company

    Cons

    Too much change over the course of a year, need to stay with one course.

    Advice to Management

    Keep a strategy longer than 3 months to see if it is working.


  4. Helpful (1)

    "Home Loan Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Advisor
    Current Employee - Home Loan Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RBS Citizens full-time (More than 8 years)

    Pros

    National Lender, some leads provided, some free lunches provided

    Cons

    Comp plan reduced 6 times since hire date, pension no longer funded, 401K match reduced twice since hire, vacation time reduced twice since hire, no operational support, increased responsibility on sales to cover lack of manpower in operations, 1 sales assistant for 20 loan officers, bonus structure dramatically reduced

    Advice to Management

    Realize the concept that while assistants or opertational positions are not directly income producing positions, the byproduct of the support is increased sales activity, if you want to pay your HLAs 10 measly basis points or less, understand it takes close to 60 units per month to make what most can do with 3-5 units per month, yet you pay for a sales assistant for the LO who gives you 3-5 loans per month? Stop coming and pulling us off the phone to meet with us to talk about improvements you'll never implement, stop cutting the pay, this is becoming overt and abusive especially considering the regulatory changes involved, provide paid training for new operation system, don't expect sales to learn the system at they're own time and cost


  5. "Universal Banker"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at RBS Citizens full-time (More than a year)

    Pros

    Good experience by allowing yourself to not only help others with there banking needs, but also to bevy your knowledge in regards to your own personal banking. Allows you to see how banking works from the inside, and what options are out there that will suit you better for the money you are saving. This type of job also helps to develop personal relationships with customers.

    Cons

    This job can only be appeasing if you are interested in banking, and looking for an opportunity to help someone with their baking needs. This company is very sales heavy, and does not pay a lot of money.

    Advice to Management

    Make your employees happy, and they will make you happy.


  6. Helpful (3)

    "It's all bad"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at RBS Citizens full-time

    Pros

    There are no pros worth mentioning to anyone thinking of working here. Benefits are comparable to other banks but constantly shrinking.

    Cons

    Impossible sales goals that constantly change. Managers and regional managers with little or no management skills unless you count threats and intimidation. Any type of unethical behavior is acceptable if you make your numbers. Revolving door of untrained and unskilled employees. There is little or no concern for quality of life. Confidential information is freely and openly discussed, absolutely no consequences. There is no leadership, coaching or team work. Bankers are competing with each other with management playing favorites with some and sabotaging others. As a professional in this industry for many years I am at times apalled at how low this bank has sunk. The constant shoving of unneccessary products down peoples throats in order to make goals is chasing good customers away. Cold calling is a must on a regular basis. The amount of uselss paperwork is a time waster. Morale is poor and most employees are constantly reminded how little they are valued. I believe that there are companies out there that truly value their customers and employees but this is not one of them.

    Advice to Management

    Trade places for just one day with an employee in any capacity.


  7. "Very team based and goal oriented style with individual performance and accountability."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Team approach with a lot of coaching and opportunity for success for the self motivated and team oriented.

    Cons

    Dedication and performance of some of the previous employees and partners wasn't as team based or as motivated as the new philosophy and need for success.

    Advice to Management

    Don't allow an individual to have the opportunity to control the outcome of a team approach goal.

  8. "RBS Citizens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisory in Bridgeport, CT
    Current Employee - Advisory in Bridgeport, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than 5 years)

    Pros

    Excellent PTO structure. Senior management has great goals and outlook for the company.

    Cons

    Poor communication between various departments. Takes a long time to implement change. Not employee satisfaction focused. Pay is less than average compared to work load. Required to learn new skills without being compensated for learning them.

    Advice to Management

    Make your employees happy. Happy employees equals better production and customer satisfaction. Give better yearly increases and incentives. Develop a job position catered to efficient communication between all departments.


  9. "Worst company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Decent benefits, some valuable training

    Cons

    Horrible pay, only care about sales, employees are not treated with respect, expendable...


  10. "Overall great."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Universal Banker in Springfield, MA
    Current Employee - Universal Banker in Springfield, MA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at RBS Citizens full-time (More than 3 years)

    Pros

    Your work-life balance and colleges are unmatched.

    Cons

    Always reducing benefits " to better align with competitors".

    Advice to Management

    Employee appreciation events where the employees don't have to pay to attend would be nice. A financial institution should be able to show it's appreciation with anything other than pizza. Also, executive emails are always passed down stating " reduction in time off policy,sick time, 401k being adjusted to better align with competitors" when all employees do on a daily basis is explain to clients and non-clients how much better we are than the competition. Shouldn't companies follow the leaders of benefits like Starbucks,Google etc? Not regress.


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