RBS Citizens Reviews | Glassdoor

RBS Citizens Reviews

Updated June 13, 2017
152 reviews

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2.6
StarStarStarStarStar
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Approve of CEO
RBS Citizens CEO Ellen Alemany
Ellen Alemany
52 Ratings

152 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Relationship Manager II"

    StarStarStarStarStar
    Former Employee - Relationship Manager in Glen Allen, VA
    Former Employee - Relationship Manager in Glen Allen, VA

    I worked at RBS Citizens full-time (More than 5 years)

    Pros

    Great management. Flexible hours, Good benefits.

    Cons

    Too much work and not enough employees to do job in 40 hours. Company could not pay overtime and would not hire any new employees.

    Advice to Management

    none.


  2. "Good Experience"

    StarStarStarStarStar
    Former Employee - Mortgage Processor I/Mortgage Insurance Specialist in Warwick, RI
    Former Employee - Mortgage Processor I/Mortgage Insurance Specialist in Warwick, RI
    Recommends

    I worked at RBS Citizens full-time (More than 3 years)

    Pros

    Management coaches and provides corporate experience with a top-tier mortgage lender.

    Cons

    Communication required between departments could be streamlined/improved.

  3. "Great Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    RBS is a great company to work for. It was a home away from home

    Cons

    There were too many internal politics


  4. "Personal Banker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker in Toledo, OH
    Former Employee - Personal Banker in Toledo, OH
    Doesn't Recommend
    Negative Outlook

    Pros

    Learned a lot about the financial industry. Good training on line and in the classroom.

    Cons

    Terrible managers who created an adversarial relationship between them and the employees. Very hierarchal. Aggressive sales goals that were difficult to achieve. Coached to product dump on customers.


  5. "Sr Manager Risk Compliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Boston, MA
    Current Employee - Senior Business Analyst in Boston, MA
    Recommends
    Positive Outlook

    I have been working at RBS Citizens (More than a year)

    Pros

    Relationship Management and Applications Resources

    Cons

    Outside staffing model and work space

    Advice to Management

    Relationship


  6. "Citizens Bank horrible company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Not Avail in Providence, RI
    Former Employee - Not Avail in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than 10 years)

    Pros

    Lots of paper, less employees, more work, low pay. Benefits are ok. Too much middle management. Too many chiefs titles not enough Indians- no titles.

    Cons

    Benefits ok. Less pto. Than 10+years ago... atmosphere of peers pretty good. Not enough to write anything spectacular on. Closed own accounts knowing what goes on behind scenes.

    Advice to Management

    Train


  7. "Ok to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Risk Manager
    Former Employee - Risk Manager
    Recommends

    Pros

    Smart people, many PhDs
    Diverse team, from many countries
    Good location, next to government center
    Restaurants in the area are great for lunch

    Cons

    Communication among departments is not great.
    Investment to employees is not great
    Office resources are not the best
    Pay is not great

    Advice to Management

    It would be nice to connect department heads so the teams could work better in collaboration. When the job requires different departments to work together, managers should step in in the beginning at least.

  8. "Worst Place to Work EVER."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bm in Middletown, NY
    Former Employee - Bm in Middletown, NY
    Doesn't Recommend
    Negative Outlook

    I worked at RBS Citizens full-time (More than 8 years)

    Pros

    Vacation time if you can find a way to actually take it
    Health insurance

    Cons

    No work life balance what-so-ever.
    Goals are changed yearly, quarterly, monthly or weekly to keep your pay out as low as possible.
    They will require you on conference calls when you are supposed to be selling, so you won't make your goals then either.
    Will require you on conference calls before and after normal work hours. Also they always find a way to remove the OT on time cards.


  9. Helpful (1)

    "Universal Banker"

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Personal Banker Universal
    Former Employee - Personal Banker Universal
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    No pros and does not deserve any stars.

    Cons

    Extremely poor and inexperienced management, unethical business practices, sales sales sales and constant cold calling. Unrealistic goals impossible to achieve unless you're a manager favorite. Selling products people do not need, understand or want just to generate fees. No confidentiality whatsoever, ugly gossip and backstabbing by coworkers and management. No room for advancement, poor technology

    Advice to Management

    Get a clue, find some integrity and professionalism. Fire the incompetent regional manager who rules by threats.


  10. Helpful (1)

    "Stay away."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President
    Former Employee - Vice President
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Decent benefits and easy commute. Coworkers were mostly friendly.

    Cons

    Only work here if you want no direction or conflicting directions from three different departments who don't talk to each other. Hawks a family friendly, work-life balance culture which is a lie. I was harassed when I asked for short-term leave, a benefit I paid for with my weekly salary, and which was protected under the AMA. I was wrongfully terminated due to a health issue, fought it, and won the case.

    Advice to Management

    Learn your job before becoming a manager. Don't nitpick. Don't play favorites or if you do, don't make it so obvious. Train your employees properly and don't hover over them. Don't embarrass them in front of everyone for what they're wearing, or cut them off mid-sentence when speaking or presenting. Don't expect perfect work on the first try if there is absolutely no guidance given whatsoever. Don't hawk your work-life balance and friendly leave policies if you're going to just drive people out if they use them.


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