RBS Citizens Reviews | Glassdoor

RBS Citizens Reviews

Updated December 5, 2016
152 reviews

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Full-time Part-time

152 Employee Reviews

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Pros
  • I was able to work from home if necessary (in 6 reviews)

  • Decent benefits and easy commute (in 6 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Business Banker"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Wilmington, DE
    Former Employee - Anonymous Employee in Wilmington, DE
    Recommends
    Negative Outlook
    Disapproves of CEO

    Pros

    The colleagues in the branches are wonderful.

    Cons

    Daily ( up to 3 times daily ) conference calls. Micro managing of all aspects of the job. People are not robots, and our long term clients even recognized the hard sales approach forced upon us and them.

    Advice to Management

    Snap back to reality. Colleagues are not robots and should not force products on their clients that they don't need. Incentive program is not good.


  2. Helpful (1)

    "Banker"

    Star Star Star Star Star
    Former Employee - Banker in Manchester, NH
    Former Employee - Banker in Manchester, NH
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RBS Citizens full-time (More than 10 years)

    Pros

    Was a great bank with Larry Fish as CEO.
    He cared about the customers, colleagues and led by example with his leadership in the community

    Cons

    Once Ellen Alemany and RBS leadership took over, the culture changed drastically. Morale tanked and this became just another big bank


  3. Helpful (1)

    "Business Development Officer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Banking Officer in Pittsburgh, PA
    Former Employee - Business Banking Officer in Pittsburgh, PA
    Recommends
    Neutral Outlook

    I worked at RBS Citizens full-time (More than 3 years)

    Pros

    Flexibility of time, helpful direct management, ongoing training, tuition reimbursement, minimal supervision, ability to develop each work day as convenient

    Cons

    Excessive lending goals, support processes not in place, an excessive amount of turnover at district level administration. meetings, meetings and more meetings

    Advice to Management

    Manage to each individual on team- manage to the strengths- understand there are various factors in lending processes external from the sales mileau


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  5. Helpful (1)

    "Awful"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst III in Boston, MA
    Former Employee - Business Systems Analyst III in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time (More than 3 years)

    Pros

    Good benefits, nice location (downtown Boston), terrific co-workers

    Cons

    Inept management that doesn't recognize the need for career growth or hard work, salary

    Advice to Management

    Hire good middle managers, be thought leaders, get a little more involved with the people who work for you, know that it's not all about you and your personal glory


  6. Helpful (1)

    "Senior Vice President"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook

    I worked at RBS Citizens full-time (More than 5 years)

    Pros

    Relatively flexible with high-moderate salaries Fairly high level job openings as the company is reputed to be on the block to be sold.

    Cons

    Poor quality management with little vision and spotty ability to execute projects or improvements, even when these would result in cost saving or efficiency.

    Advice to Management

    Get the sale over with.


  7. "Very Fulfilling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Project Manager in Cranston, RI
    Former Employee - Contract Project Manager in Cranston, RI
    Recommends
    Neutral Outlook

    Pros

    Cohesive work culture with high emphasis on team building and team playing. A collaborative environment where colleagues want to empower their peers so a more effective team is built. Its an environment that fosters mutual respect and trust with demarcated responsibility and accountability.

    Cons

    Personal and Professional growth could be a challenge for a lot of people, but with professionals who are equipped with multiple skill set, it is a good environment to move and find your right calling.

    Advice to Management

    Should improve their H1B Sponsorship Policies and Contracting within Information Technology vertical.


  8. "You need to adapt well to the high frequency of change management in the organization."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance and Accounting in Smithfield, RI
    Former Employee - Finance and Accounting in Smithfield, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time (More than 5 years)

    Pros

    commitment to community and customers.

    Cons

    Benefits cost is high compared to competitors. work-life balance is tough. Compensation is lower compared to competitors.

    Advice to Management

    Better work-life balance. continue to offer ongoing training and seminars for professional growth.


  9. "Very team based and goal oriented style with individual performance and accountability."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Team approach with a lot of coaching and opportunity for success for the self motivated and team oriented.

    Cons

    Dedication and performance of some of the previous employees and partners wasn't as team based or as motivated as the new philosophy and need for success.

    Advice to Management

    Don't allow an individual to have the opportunity to control the outcome of a team approach goal.


  10. "RBS Citizens"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisory in Bridgeport, CT
    Current Employee - Advisory in Bridgeport, CT
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at RBS Citizens full-time (More than 5 years)

    Pros

    Excellent PTO structure. Senior management has great goals and outlook for the company.

    Cons

    Poor communication between various departments. Takes a long time to implement change. Not employee satisfaction focused. Pay is less than average compared to work load. Required to learn new skills without being compensated for learning them.

    Advice to Management

    Make your employees happy. Happy employees equals better production and customer satisfaction. Give better yearly increases and incentives. Develop a job position catered to efficient communication between all departments.


  11. "Could have been worse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Personal Banker Universal in New Haven, CT
    Former Employee - Personal Banker Universal in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Larger bonuses than other banks. For the capable and extremely motivated individuals a substantial opportunity to make a decent (not great) living.

    Cons

    Tuition reimbursement was lowered consistently over the last few years. Terrible communication within different sectors of the bank. Loan department and branches are often on two different pages. Premier banking is a joke. Referring business to partners will only benefit your partners. Selfish staff...I came to the realization that only those with a "me" mentality will succeed and advance. Team environment is only available for tellers. Last minute schedule changes as needed by higher management. Very small compensation for the amount of responsibility.

    Advice to Management

    Stop taking so long to emulate other banks. Citizens bank was last in mobile technology, gui is very inferior to a Chase, BOA or Wells Fargo. ATM systems are just plain ridiculous.


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