RBS Citizens Reviews | Glassdoor

RBS Citizens Reviews

Updated June 13, 2017
152 reviews

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  1. Helpful (1)

    "Business Development Officer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Banking Officer in Pittsburgh, PA
    Former Employee - Business Banking Officer in Pittsburgh, PA
    Recommends
    Neutral Outlook

    I worked at RBS Citizens full-time (More than 3 years)

    Pros

    Flexibility of time, helpful direct management, ongoing training, tuition reimbursement, minimal supervision, ability to develop each work day as convenient

    Cons

    Excessive lending goals, support processes not in place, an excessive amount of turnover at district level administration. meetings, meetings and more meetings

    Advice to Management

    Manage to each individual on team- manage to the strengths- understand there are various factors in lending processes external from the sales mileau


  2. Helpful (1)

    "Awful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Systems Analyst III in Boston, MA
    Former Employee - Business Systems Analyst III in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time (More than 3 years)

    Pros

    Good benefits, nice location (downtown Boston), terrific co-workers

    Cons

    Inept management that doesn't recognize the need for career growth or hard work, salary

    Advice to Management

    Hire good middle managers, be thought leaders, get a little more involved with the people who work for you, know that it's not all about you and your personal glory

  3. Helpful (2)

    "Use to be good will improve for sure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Quantitative Analyst
    Former Employee - Senior Quantitative Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great people, good vacations, will improve by 2018-after separation from RBS.

    Cons

    Changes due to IPO. Cut lots of benefits. Gains are all on top management. After a strong downsize at the top of the house (needed), salary and benefit discrepancy increased. Decision making is very centralized at the CEO due to IPO. After 2018- 2 years after the final IPO sale

    Advice to Management

    Take ownership. Communicate more even in these difficult times. Share problems and empower middle manager and works to find solutions. Bring back improvement programs. Ellen Alemany left in 2012. Glass door needs to update its system.


  4. Helpful (1)

    "Home Loan Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Loan Advisor
    Current Employee - Home Loan Advisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at RBS Citizens full-time (More than 8 years)

    Pros

    National Lender, some leads provided, some free lunches provided

    Cons

    Comp plan reduced 6 times since hire date, pension no longer funded, 401K match reduced twice since hire, vacation time reduced twice since hire, no operational support, increased responsibility on sales to cover lack of manpower in operations, 1 sales assistant for 20 loan officers, bonus structure dramatically reduced

    Advice to Management

    Realize the concept that while assistants or opertational positions are not directly income producing positions, the byproduct of the support is increased sales activity, if you want to pay your HLAs 10 measly basis points or less, understand it takes close to 60 units per month to make what most can do with 3-5 units per month, yet you pay for a sales assistant for the LO who gives you 3-5 loans per month? Stop coming and pulling us off the phone to meet with us to talk about improvements you'll never implement, stop cutting the pay, this is becoming overt and abusive especially considering the regulatory changes involved, provide paid training for new operation system, don't expect sales to learn the system at they're own time and cost


  5. Helpful (1)

    "Senior Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Recommends
    Neutral Outlook

    I worked at RBS Citizens full-time (More than 5 years)

    Pros

    Relatively flexible with high-moderate salaries Fairly high level job openings as the company is reputed to be on the block to be sold.

    Cons

    Poor quality management with little vision and spotty ability to execute projects or improvements, even when these would result in cost saving or efficiency.

    Advice to Management

    Get the sale over with.


  6. "Bank teller."

    StarStarStarStarStar
    Former Employee - Teller
    Former Employee - Teller

    Pros

    Great benefits-medical, vacation, and for a time even some child care.

    Cons

    Supervisors who were not supportive.

    Advice to Management

    You are successful when your team is successful.


  7. "Very Fulfilling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Contract Project Manager in Cranston, RI
    Former Employee - Contract Project Manager in Cranston, RI
    Recommends
    Neutral Outlook

    Pros

    Cohesive work culture with high emphasis on team building and team playing. A collaborative environment where colleagues want to empower their peers so a more effective team is built. Its an environment that fosters mutual respect and trust with demarcated responsibility and accountability.

    Cons

    Personal and Professional growth could be a challenge for a lot of people, but with professionals who are equipped with multiple skill set, it is a good environment to move and find your right calling.

    Advice to Management

    Should improve their H1B Sponsorship Policies and Contracting within Information Technology vertical.

  8. "Universal Banker"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at RBS Citizens full-time (More than a year)

    Pros

    Good experience by allowing yourself to not only help others with there banking needs, but also to bevy your knowledge in regards to your own personal banking. Allows you to see how banking works from the inside, and what options are out there that will suit you better for the money you are saving. This type of job also helps to develop personal relationships with customers.

    Cons

    This job can only be appeasing if you are interested in banking, and looking for an opportunity to help someone with their baking needs. This company is very sales heavy, and does not pay a lot of money.

    Advice to Management

    Make your employees happy, and they will make you happy.


  9. "You need to adapt well to the high frequency of change management in the organization."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Finance and Accounting in Smithfield, RI
    Former Employee - Finance and Accounting in Smithfield, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at RBS Citizens full-time (More than 5 years)

    Pros

    commitment to community and customers.

    Cons

    Benefits cost is high compared to competitors. work-life balance is tough. Compensation is lower compared to competitors.

    Advice to Management

    Better work-life balance. continue to offer ongoing training and seminars for professional growth.


  10. "Okay place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at RBS Citizens part-time (More than 3 years)

    Pros

    Was part time, which worked for me

    Cons

    Supervisors didn't connect with employees

    Advice to Management

    Listen to your employees.


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